12,000,000 Cars Sold to Happy Drivers

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-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from Audi South Orlando

Great service department unfortunately one of the Sales managers ruined it for them. If you need service or just want to test drive a car then this is the perfect dealership for you. If you want to buy a car then go some place else. I will never spend another penny here. Three strikes: 1. I had my car, which I bought used, at Audi South for service. While there I asked the sales manager if they could help me set up the My Audi app. I told him I bought my car used and not from an Audi dealership and his response was to tell me I had to go back to the dealer where I bought the car. The app told me I had to have it set up at a Audi dealership. What???? Service tried to find someone to help but I needed a specific number that I didn't have at that time. 2. I get the needed information and called Audi South to try again and once again I'm told that I have to go back to where I bought the car, even after I told them that I didn't buy it from an Audi dealership. They then tried to tell me service could do it yet service had tried before and told me it was sales. I asked to speak with a manager. 3. After asking to speak to a manager the receptionist puts me on hold. After a moment she comes back to the phone and tells me she is transferring my call. I ask to whom and she says "a manager" I asked their name and she says "James". James said he will take care of me. I drive to the dealership and James was able to take care of what I needed. It turns out I didn't need the app,he just set up CarPlay. It also turns out that James is not a manager. I did finally get to speak to the General sales manager and let him know how one of his sales managers had refused to help me, not once but twice, and the receptionist lied to me when I asked for a manager. I very specifically asked to speak to a manager because at that point I wanted a manager to know how I was being treated. I appreciated the help but I don't appreciate being lied to. I will never knowingly do business with a car dealership that treats customers like this. From now on I will drive the extra 20 miles to go to Audi North for anything I need. If Audi North can't help me then I will drive further.

Tina Warren Sep 15, 2019

If you’re considering leasing or buying an Audi, do yourself a favor and see Paul Kindberg at Audi South Orlando. As long as I live in Florida, I’ll be getting my cars from Paul. Over the past ~18 years, I leased four Nissans and owned two Infinitis. However, when it came time for a new car, they simply did not see the benefit of retaining me as a customer. On Sunday, March 10th, I called Audi South Orlando to inquire about leasing or purchasing an Audi. I was connected to Paul who had never met me before. I explained my situation in detail, and Paul was patient with me. See, my wife and I were moving from NYC to Orlando and I wanted to get the ball rolling on securing cars for us. From the start, Paul was helpful and listened carefully to what I was looking to achieve. He asked my preferred method of communication (email, text, and/or call) and respected my preferences. He asked for some time to research my options and on March 14th he emailed me some information. Over the course of the next 13 days, Paul fielded many follow up questions I had and was not at all pushy with regard to my visiting the dealership on March 27th. When I arrived (late) for our appointment, Paul was very understanding and happy to meet me and my wife. He proceeded to talk us through our different options, from leasing to buying, the pros and cons of each option and we explored many different scenarios. My wife would say I drove Paul crazy, but throughout the process he carried a smile and we shared a few laughs over the course of a few hours. In that time, we test drove a few cars and worked up the financials that fit our needs to best suite our commute and our budget. Throughout our interactions, Paul seemed to really enjoy his work. At the end of the day on March 27th, my wife left the dealership in a brand new Nano Gray metallic A3 and myself in a brand new Glacier White metallic A5 Quattro — and we couldn’t be happier. Thanks to Paul’s five-star customer service, Audi may have just earned two customers for life. It pays to treat people right and if you’re in the market to buy or lease a car, it’ll pay to see Paul. We are extremely pleased with how much we saved, but you’ll have to see Paul for yourself if you want to know just how much you can save.

Nick Martucci Jun 16, 2019

I purchased an Audi A4 on 11/21/2014 from Audi Orlando South while I was visiting from out of state. I made the mistake at financing of purchasing the CPO, Tire and Wheel Package, Appearance package, Maintenance package, and the Theft Policy. I only purchased this because the Finance Manager, Lisa Dobora assured me that if I changed my mind once I returned home that I could cancel the products and have the funds refunded back to me at 100%. I left Florida and drove back to my home state with temp tags that expired in 30 days. Once I returned home and had time to thoroughly read though all of the Terms and conditions, I decided that I would cancel all of the products. I contacted the Finance Manager, Lisa Dorora on 12/5/14 and requested to cancel all of the additional purchased items immediately. I was informed that the refund process would take a maximum of 8 weeks to complete and that the funds would be issued directly to the original lender. This was not disclosed to me during the contract signing process. I was not thrilled about having to wait for my funds to be returned to me but I made the decision to be patient. The first sign of trouble happened when my temp tags expired and I had not received a replacement temp tag, and the DMV had not received any of the registration documentation. They sent me a replacement temp tag but it was received after the original one expired, so I was without tags for 3 days. I was not happy to say the least, but I was still trying to be patient as I was unable to go directly to the dealership since I was 5 states away from Florida. By the 8 week mark I still had not received any refund and I was getting the run around from Lisa Dobora so I reached out for some assistance from her Manager, Gary Thunberg (Customer Financial Services Director). After emailing Gary multiple times, all I received from him and was that the refund was in process and would be completed soon. I started cc'ing the General Manager, Sunil Prakash because I felt after 8 weeks I should have seen a refund for the over 7K that the dealership owed me for the cancelled products. I have received countless promises from Gary Thunberg of checks being issued and broken time frames. We are at week 12, and so far I have only received $2500 of the $7,100 that is owed to me from this Audi South Orlando Dealership. I finally was able to speak to the General Manager, Sunil Prakash today and I was extremely insulted that he is NOT taking this situation seriously. If I owed the dealership money they would be calling me everyday to find out where their money was, I'm having to wait over 12 weeks and they are refunding my money at their leisure and without any interest. What kind of professionalism is this? How could I ever recommend this dealership to any of my friends or family? Why would I ever go back and give them my business again? This is unacceptable and I want answers, more important I want my MONEY BACK! Audi what are you going to do about this poor customer service from one of your dealership representing YOUR NAME?????? Sincerely, Melissa Coleman

mcoleman08 Feb 25, 2015

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Audi South Orlando

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