13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Audi South Orlando Difference

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Recent Reviews from Audi South Orlando

By far the best dealership I have visited. My sales person Nicarry Neal was great to work with. He was helpful when my wife and I were shopping for a family SUV. Before the test drive, he took the time to go over all the features of the vehicle. He was very knowledgeable about the product during the test drive. Even though we did not buy a car from Audi South Orlando that day, the experience with Neal stayed with me for sometime. I made sure to tell him that if I was ever in the market for a new car, that I would come back. When my current dream car popped up at Audi South Orlando from a CarFax alert, I reached out to Neal to set up a test drive. Halfway through the test drive, I bought the car. It helped that it was my dream car but it was also the level of service I received each time I visited this dealership. I am a customer for life. Great products sell themselves. But add in people who love that product and love to see happy customers, makes it all that much better. Audi South Orlando is a step above excellence at its best. Bravo! UPDATE 5/7/21 After having my car for a little while I noticed that there was an issue with the windshield wipers skipping/jumping across the windshield. I decided to just purchase a new set of wipers from Audi. Since it doesn't rain everyday, it was awhile before I had a chance to fully use the wipers. When that time came there was still an issue with the wipers. I decided to take the car in for service to fix this issue. I explained that they work fine for about 5 to 10 minutes before they started skipping. The service representative (he is no longer with the service department) was always very concerned with addressing the issue and even offered me a loaner so that they could fully address the issue. They even had a master technician come talk to me about what they thought was the issue and how they would try to address it. Superb customer service. Full disclosure. I had to bring the car in a total of 4 times (they tried cleaning the windshield, putting on a new set of wipers and checking the wiper motor as well) before they finally decided to swap out the windshield under direction from corporate Audi Technical Assistance. Again they offered me a loaner for the days they had my car. The level of service provided goes well beyond exceptional and is again why I say that I am a customer for life. I am already thinking about my next purchase from this dealership as well as looking forward to bringing my current car in for regular scheduled maintenance. Christopher Beracierto was my representative on my most recent visit and is one of the best service reps I have ever had. It was always a pleasant interaction in person or through text. He may currently be the Assistant Service Manager, but he is well on his way to running that department if he and his team continues to provide all customers with the level of concern and respect that was offered to me.

Steven Tillman May 7, 2021

My A8 needed an oil change and I've been having intermittent issues with the MMI system. I also had a leaky tire. I arrived about 10 minutes early for my appointment and was asked to wait in the lounge. At the appointed time, someone came over and explained that my assigned service advisor was busy and he would check me in. I explained why I was there and detailed the issues I was experiencing with the electronics. He said I would get a text from my advisor when they did a walk around of the car. An hour or so later I got a text with a video of a technician walking around my car on the lift. That's a nice touch. He clearly explained what he was checking, measuring the tread and brake pads on all 4 wheels. He pointed out the nail in the leaky tire, saying it was close to the side wall, so the tire should be replaced, not repaired. The tires were purchased at this dealership and have about 15,000 miles on them. The nail was a good 2" from the side wall. I received a text from the service advisor that they recommended a new tire and they should be replaced in pairs. Her quite was $399. Per tire. I asked about the road hazard warranty and was told there wasnt one. This was my 2nd experience with buying tires from Audi dealers and having them deny the warranty when that was a key selling point of paying the premium price at the dealer. I subsequently got the tire repaired for free at Discount Tire. The had no issue with the repair. When I picked up the car, they had not even bothered to check out the electronics. That issue was completely ignored. I never met my service advisor. She was again too busy to meet me. It's a very nice and clean facility. The staff was courteous, but not particularly helpful. Their goal was to get me in and out as quickly as possible. On some level I do appreciate that, but my car was there most of the day, still has unidentified electronics issues, and I had to take it elsewhere to get the tire repaired. Sadly, the trip to Discount Tire was more pleasant than the visit to the Audi Dealer. That doesn't seem right.

Michael Anderson Apr 30, 2021

I give 3 stars overall since I was not charged for the work and since the service rep was very cordial/professional (Andre was a good front-man). I came in with an 0830 appt to figure out why my newly-bought CPO A5 had a loud squeal on one/both of the right-side brakes under normal driving conditions. I was greeted early and handled professionally by the staff, so I had a good vibe from the start. From there it took a wrong turn: 1. My car was not taken back to the shop for about 40+ minutes. 2. While waiting, we were entertained with very audible phone conversations from service/parts personnel that were laced with profanity. Just unprofessional and out of place when customers are around. 3. I watched through the service bay window and reviewed the video inspection to see what they would do. The inspection was cursory, looking at brake wear through the wheel and measuring visible pad thickness etc. All of that was good, as expected for a car with less than 13k miles, so their conclusion was that nothing was wrong. Given my write-up and localization to the right side as the source of the squeal, at least I would have expected that they pull the wheels and look more closely for any anomaly on the rotors/pads/calipers. At most I would have expected them to test drive and heat up the brakes to check performance. If that's a charge-able inspection, I would have liked the option to green-light a closer look. As is, this quick inspection still took nearly an hour to complete and generated no solutions. 4. When complete with the investigation, the car was driven from the service bay to park in front, and it took another 30+ minutes before I was notified that the work was complete and the car was ready to go. 5. When briefing me on findings, I was told that it may be due to the method of my braking and the aggressive nature of Audi's braking system. So...I'm over 50 and have had many cars from Japan, US, and Euro (currently have an M3 with even higher-end braking components). I know what "not right" sounds like, so that was a bit of an insulting diagnosis to direct me to try braking differently. It also implies that Audi brakes have a band of braking pressure where a loud metallic squeal is okay. That's just silly. 6. The same squealing was present every time I stopped for a red light on the way back home, adding frustration to the wasted 40-min drive to/from the dealership, and the 2.5+ hrs I waited on the car. So in terms of front-line service I feel I was treated professionally. In terms of the actual service that I requested, I feel nothing was addressed or diagnosed for further action. For these reasons, they don't earn another visit from me for service on my car. I'm willing to concede that I may be a one-off customer that things just didn't go well with, but a first impression like this is super-hard to erase.

CharlesJ Apr 5, 2021

Don?t bring ur Audi in this Dealer. No costumer service, actually no service at all. I wait for give an estimate one and a diagnostic for the leaking oil in my car. After a week to make an appointment and my car leaking oil I waitv2 hrs in. There for they say they don?t because they didn?t checked the real reason and didn?t care . I asked to changes one bulb for my left front lamp and was not checked either . I saw my car be checking for 10 minutes in the elector in the mechanic area by the glass. Even air in my 4 tires sending message of inflate tires was did. Ever air in the tires was not gave to my in my 2 hours appointment. Iwas obligated to wait for 2 hora and no service at all! Other cliente in the wait room with me left the place mad and no service either and complained about w the manager. The manager is not absolve problem at all. Actually the service staff don?t care about the customer satisfaction . I Never will bring my car over there. I left the place almost 17:00 . Next day I went in Tuffy and they gave the diagnostic and estinatime in 20 minutes . My car was fixed and I?m happy have my car took care over there one more time . Don?t lose ur time and $$$ in Audi South service, they are not problem solved, gave me a lot of stress drive back home with my car without any diagnostic, service, care or whatever. Bring ur money to other businesses a serious one that will give value and appreciate ur time and business . This dealer service is a scam once they don?t provide care or service and we need most, made me hate be an Audi owner because this poor dealer customer service . The lady who supposed to be my ?adviser ? didn?t care either she is lost in this place and have zero customer care skill, like the manager . Bring ur business to any other place . Next day I had my car fixed and I can drive in safe , I will think twice before buy an Audi again because always a stress and no service in third fancy no service dealers, people in there think our car is a rocket science device and make us going to the dealer to fixed a car in 2 ,3 x visit in 15 days like we don?t have nothing to do it in life or don?t need our car. I felt my self trapped in this dealer and learned my lesson this time . I don?t recommend this dealer at all.

MCA Mar 15, 2021

My husband and I had such an awful experience with another Audi dealership in the area, and the team at Audi South definitely turned everything around. We initially placed an order with the first dealership over a year ago. Upon trying to decide on an Audi exclusive color, said dealership was unable to even show us paint samples. We popped into Audi South, as they had a vehicle on their showroom with a color we were considering. We were approached by D'mani and once we told him why we were there, he took his time to show us the books of Audi exclusive colors our salesman told us did not exist. D'mani went out of his way to assist us, knowing we had ordered a vehicle elsewhere, and took his time explaining the process and our options. We took his business card, as we knew who any future purchases would be through, and headed out. Just days later (months after our order was initially placed), we learned our order had been entered incorrectly and it quickly turned into a nightmare, and we would have to start the process over. I called up D'mani to see if he would be able to help us, he was more than willing to do so and we proceeded to start our new order with Audi South. From factory delays to pandemic delays, we hit about every bump in the road you can imagine. D'mani did an excellent job of keeping us informed and never made us feel like a burden when we would check in. His manager, Sunil, was also very helpful and sympathetic to our situation and made sure we were taken care of. Finally, a little over a year after we had placed our initial order, we received the call we had been waiting for! D'mani made sure the car was absolutely perfect and the color we chose was even better than we had imagined! David took care of us on the financing side and was great to work with as well. After everything was signed and the car was officially ours, D'mani walked us through all of the vehicle's features and helped familiarize us with all of the technology. This was definitely a wild experience, but I cannot express how grateful my husband and I are to the team at Audi South. Dealerships need more salespeople like D'mani. D'mani could have easily written us off the first time we met, as we had already purchased a vehicle elsewhere. Instead, he took a good chunk out of his day to help us out. While our order ended up taking an insane amount longer due to the first dealership's error, I'm glad we ended up at Audi South.

Allie Moore Jul 3, 2020

Audi South Orlando

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13 Million Cars Sold to Happy Drivers

Come Experience the Audi South Orlando Difference

Recent Reviews from Audi South Orlando

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Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the Audi South Orlando Difference

Recent Reviews from Audi South Orlando

Cars.com

Edmunds

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