12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from Audi South Orlando

If you are in the market for a reliable and amazing vehicle, look no further. it took me 3 months to find a vehicle, but the minute i stepped into Audi at Millenia, i it felt like home, all cars on the lot are priced reasonable and very well taken care of. Not one vehicle that i've seen was in "a-ok" condition. The moment we stepped out on the lot we were greeted by one of the best sales people i've ever had a pleasure working with. Victor Ballesteros is a man of few words, but his knowledge, his charisma, his approach was 5 star. We are all afraid of the entire car buying process because we as consumers are stepping into a nerve racking and stressful "ring" were we fight for every hard earned dollar. My experience with Victor was far from the "RING OF FIRE" it was quite the opposite! it was easy, straight to the point, no sugarcoating, no unreasonable and questionable fees. After signing the deal, i knew exactly what's at steak and what i have ahead of me, only because Victor took his time to walk me trough every PENNY on the quote, walked me through costs of any upcoming maintenance as well as some amazing perks that Audi has to offer, but my purchase didn't stop there. I now have my Personal Car Sales man that will be my go to person should i need anything. how cool is that? i need an oil change? Call Victor! i need a tire rotation? Call Victor! i need to leave my car at the shop and then taken to the office by a concierge service? Call Victor! Need to buy a new car? well... you guessed it... Call Victor! Such a personal, professional and experienced approach is definitely very valuable in my book. With my nature of work, i don't have much free time, so finding a sales rep that not only values my purchase, but also values my time and money is very rare! If you are in the marked, don't take my word for it. Go to the dealership, test drive, meet Mr.Ballesteros in person! don't thank me later, thank his management team for having such a Gem in their staff! Hats off to all of you!

Ekaterina Kirpicheva Mar 11, 2020

What was supposed to be a great experience for me at the beginning becomes my worst nightmare. I have never seen anything like this before when it comes to poor customer service. I have been trying to get into contact with a manager for almost a month. Everyone that I contacted ignored my emails including the representative who sold me the car and the finance representative. The only person who cares is Harrison Lyons, but he can’t resolve my issues, I am sure if he was a manager or the other two people I contacted my situation would have been resolved. I purchased a Q7 I felt blindsided because I was not told that the emblems were missing. I didn’t even think of that because I never thought that Audi south Orlando would sell an Audi without the emblems as they are what make the brand authentic. I put down more than half of the money as down payment. When I called the parts department I was told that since I bought the car less than 2 weeks at that time, the gentleman told me that the sales representative should contact them so they can put the emblems for free. He said that I should not have to pay for the emblems. He then transferred me to the sales rep James and he was unwilling to help. Then I contacted the financial guy who told me that if I had noticed that before maybe something could be done but he’ll talk to manager and got back to me. I told him I was only told to check how the car run but would never imagine that Audi would sell a car without their emblems. I emailed the financial guy a few days later and I still haven’t heard back from him. I chatted with reps online they took my contact info and no one ever got back to me. The only person who ever contacted me cannot do anything because it’s outside of his department I could tell. My sister was supposed to go there to look at a car as well but decided not to because of the poor customer service I received. I told the financial guy that I wanted to do a review to voice my frustration he told me not to and wait till he get back to me... it have been 3 weeks and nothing from him. It’s been a month since I purchased the car and it could have been a good experience if I received the customer service I needed. My best friend finally told me once he gets back from holidays he’ll document something with me to share with his 2 millions plus followers because he also is frustrated about the customer service I received.

Johnny Mike Dec 31, 2019

Great service department unfortunately one of the Sales managers ruined it for them. If you need service or just want to test drive a car then this is the perfect dealership for you. If you want to buy a car then go some place else. I will never spend another penny here. Three strikes: 1. I had my car, which I bought used, at Audi South for service. While there I asked the sales manager if they could help me set up the My Audi app. I told him I bought my car used and not from an Audi dealership and his response was to tell me I had to go back to the dealer where I bought the car. The app told me I had to have it set up at a Audi dealership. What???? Service tried to find someone to help but I needed a specific number that I didn't have at that time. 2. I get the needed information and called Audi South to try again and once again I'm told that I have to go back to where I bought the car, even after I told them that I didn't buy it from an Audi dealership. They then tried to tell me service could do it yet service had tried before and told me it was sales. I asked to speak with a manager. 3. After asking to speak to a manager the receptionist puts me on hold. After a moment she comes back to the phone and tells me she is transferring my call. I ask to whom and she says "a manager" I asked their name and she says "James". James said he will take care of me. I drive to the dealership and James was able to take care of what I needed. It turns out I didn't need the app,he just set up CarPlay. It also turns out that James is not a manager. I did finally get to speak to the General sales manager and let him know how one of his sales managers had refused to help me, not once but twice, and the receptionist lied to me when I asked for a manager. I very specifically asked to speak to a manager because at that point I wanted a manager to know how I was being treated. I appreciated the help but I don't appreciate being lied to. I will never knowingly do business with a car dealership that treats customers like this. From now on I will drive the extra 20 miles to go to Audi North for anything I need. If Audi North can't help me then I will drive further.

Tina Warren Sep 15, 2019

I purchased an Audi A4 on 11/21/2014 from Audi Orlando South while I was visiting from out of state. I made the mistake at financing of purchasing the CPO, Tire and Wheel Package, Appearance package, Maintenance package, and the Theft Policy. I only purchased this because the Finance Manager, Lisa Dobora assured me that if I changed my mind once I returned home that I could cancel the products and have the funds refunded back to me at 100%. I left Florida and drove back to my home state with temp tags that expired in 30 days. Once I returned home and had time to thoroughly read though all of the Terms and conditions, I decided that I would cancel all of the products. I contacted the Finance Manager, Lisa Dorora on 12/5/14 and requested to cancel all of the additional purchased items immediately. I was informed that the refund process would take a maximum of 8 weeks to complete and that the funds would be issued directly to the original lender. This was not disclosed to me during the contract signing process. I was not thrilled about having to wait for my funds to be returned to me but I made the decision to be patient. The first sign of trouble happened when my temp tags expired and I had not received a replacement temp tag, and the DMV had not received any of the registration documentation. They sent me a replacement temp tag but it was received after the original one expired, so I was without tags for 3 days. I was not happy to say the least, but I was still trying to be patient as I was unable to go directly to the dealership since I was 5 states away from Florida. By the 8 week mark I still had not received any refund and I was getting the run around from Lisa Dobora so I reached out for some assistance from her Manager, Gary Thunberg (Customer Financial Services Director). After emailing Gary multiple times, all I received from him and was that the refund was in process and would be completed soon. I started cc'ing the General Manager, Sunil Prakash because I felt after 8 weeks I should have seen a refund for the over 7K that the dealership owed me for the cancelled products. I have received countless promises from Gary Thunberg of checks being issued and broken time frames. We are at week 12, and so far I have only received $2500 of the $7,100 that is owed to me from this Audi South Orlando Dealership. I finally was able to speak to the General Manager, Sunil Prakash today and I was extremely insulted that he is NOT taking this situation seriously. If I owed the dealership money they would be calling me everyday to find out where their money was, I'm having to wait over 12 weeks and they are refunding my money at their leisure and without any interest. What kind of professionalism is this? How could I ever recommend this dealership to any of my friends or family? Why would I ever go back and give them my business again? This is unacceptable and I want answers, more important I want my MONEY BACK! Audi what are you going to do about this poor customer service from one of your dealership representing YOUR NAME?????? Sincerely, Melissa Coleman

mcoleman08 Feb 25, 2015

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Audi South Orlando

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Recent Reviews from Audi South Orlando

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