Excellent service all around, especially Derek.

Great service all the time

great experience buying a car for my daughter Paul was really helpful and proffesional getting this car for us, excellent service highly recommended

As always a visit to this dealer is very pleasant and I never feel pressure to do anything I didn't come for. Workmanship is outstanding and the price is fair and competitive.

Great service, Mr. Victor was very friendly and attentive.

Staff was knowledge about and found a way to save me some money.

My service representative Jim was the best. There were no loaner cars available when I took my car in, but he made sure I had one for the weekend. He always kept me aware of the status of my Q5. I was never left wondering what was going on. I could not be more satisfied with the service at Audi South Orlando.

Overall my service advisor Manny was exceptional. The work done was to my satisfaction. I have a little concern over the parts department as I feel that they seem to be disorganized. My initial order was never ordered. If I didn?t call for update it may have not be ordered. In addition once order came in parts stated it would be sent to paint that day. Two weeks later still not sent.

Audi South Orlando Sales and Service Departments are stellar! At my recent visit to the service department I explained two concerned both of which were carefully documented for the Service Technician to diagnose properly. My concerns were addressed professionally and explained to my complete satisfaction. I am now a super fan of Audi South Orlando. 😊

Outstanding service, well inform salesman and extremely patient to answer all the necessary questions.

Love our Audi's...Have the Q7 and now an A4...Big shout out to Austin who works so hard and makes sure you get the car you want!

Great service. I was very impressed when I walked in and the Service Advisor greeted me by my name. Considering I’d only been at this service group one time in the past year, this small act greatly impressed me.

Customer service is impeccable! Strongly recommend Audi South Orlando

I was very pleased with the service that was provided!

This is my 3rd car purchased at your store, each time I have received excellent customer service and feel that I have gotten the best deal possible, Gio is a wonderful sales representative, he doesn’t miss anything very detailed, he goes way above and beyond. I’ll be back when I’m ready to purchase my next vehicle, I have found a home .

It was a great experience and helped me with my car maintenance

Always a very good experience with Audi South Orlando. Their personal shuttle dropped me off and picked up on the day of my service. Manny, my service representative is always great, always very friendly and helpful!

Great service department unfortunately one of the Sales managers ruined it for them. If you need service or just want to test drive a car then this is the perfect dealership for you. If you want to buy a car then go some place else. I will never spend another penny here. Three strikes: 1. I had my car, which I bought used, at Audi South for service. While there I asked the sales manager if they could help me set up the My Audi app. I told him I bought my car used and not from an Audi dealership and his response was to tell me I had to go back to the dealer where I bought the car. The app told me I had to have it set up at a Audi dealership. What???? Service tried to find someone to help but I needed a specific number that I didn't have at that time. 2. I get the needed information and called Audi South to try again and once again I'm told that I have to go back to where I bought the car, even after I told them that I didn't buy it from an Audi dealership. They then tried to tell me service could do it yet service had tried before and told me it was sales. I asked to speak with a manager. 3. After asking to speak to a manager the receptionist puts me on hold. After a moment she comes back to the phone and tells me she is transferring my call. I ask to whom and she says "a manager" I asked their name and she says "James". James said he will take care of me. I drive to the dealership and James was able to take care of what I needed. It turns out I didn't need the app,he just set up CarPlay. It also turns out that James is not a manager. I did finally get to speak to the General sales manager and let him know how one of his sales managers had refused to help me, not once but twice, and the receptionist lied to me when I asked for a manager. I very specifically asked to speak to a manager because at that point I wanted a manager to know how I was being treated. I appreciated the help but I don't appreciate being lied to. I will never knowingly do business with a car dealership that treats customers like this. From now on I will drive the extra 20 miles to go to Audi North for anything I need. If Audi North can't help me then I will drive further.

Awesome dealership. D'mani Smith is the best salesman to work with... ask for him!

Very professional and helpful

Great experience buying a new car. They were very professional and what I liked the most the whole process was fast.

Excellent experience all around. Very professional

Need a car go see Austin!!! He makes it happend !!! No matter what's the situation..his going make his best to get it done like how he helped me out

Best car buying experience ever !!! So I normally do not write a review but Audi South Orlando was the best car buying experience I have ever had. From Neal and Gio (salespersons) to the finance manager David Woods. Neal was very helpful in finding the perfect vehicle in my price range and showing me every option possible. Gio worked side by side with Neal and he knew a lot about each vehicle. They did not rush me into buying a car like most dealers and they made my experience worthwhile. Also I did not sit at the dealership all day like you would in most places. I walked in looked around, picked my car and they ran my credit and came right back with the numbers. I then went home to get a ride back and when i came back all I had to do was sign and then Neal went over everything about the car with me and set everything up. David Woods in finance was awesome and the sweetest person to talk with. I?m very thankful for my experience and the customer service is hands down the best compared to Toyota who I will never go back to. Thank You Audi South orlando for making my dream a reality with no hassle !!!!

Gio was great helping me buy my car def go see him when your ready for a new ride!

Detail job was excellent and completed when promised.

Romin have been always so helpful and we always receive the best service from him.

I am so happy with the purchase of my new Audi A3. The whole process was great and Austin was amazing to work with and made sure I was happy with my selection. Definitely recommend this dealership!

We did our 45k Check up yesterday with James our Audi Rep he was very thorough and professional Tks 👍

Great service, very attentive and efficient

My entire overall experience at Audi South Orlando was beyond wonderful. Marc, my sales rep, was very accommodating and worked very well with my hectic schedule and communicated with me each time I had questions. He made this entire experience very easy and enjoyable and I am so happy with my new vehicle.

From the moment that I spoke with Tony (Sales) on the phone through my interaction with Sterling regarding finalizing the registration process my experience was excellent ! While I did not purchase an New car, I chose a preowned vehicle it seemed to me that this dealership genuinely cares not only about the customer experience but also the cars they’re delivering to their buyers.

From the moment that I spoke with Tony (Sales) on the phone through my interaction with Sterling regarding finalizing the registration process my experience was excellent ! While I did not purchase an New car, I chose a preowned vehicle it seemed to me that this dealership genuinely cares not only about the customer experience but also the cars they?re delivering to their buyers.

Everything is working the way it should be. So far no issues with service light issue . Thank you Chris for listening my concern and finding solutions.

Harrison was great. The facility is awesome and the employees are courteous

Great experience at Audi South Orlando. They were willing to work diligently to get you in the perfect car you wanted at an offer you felt comfortable with. No hassle, felt like it was a great conversation rather than a sales pitch. Would recommend Audi South Orlando any time.

I had a great experience recently purchasing a new vehicle from Audi South Orlando. My sales person Austin was fantastic. They worked with me to get the vehicle that I wanted at an offer I was comfortable with. No hassle, felt like a conversation not a sales pitch. I came away very happy. I would recommend Audi South Orlando everytime.

Go and look around the showroom. You will leave with a reliable and smart looking Audi. Entire staff was personable, polite and willing to negotiate. My husband surprised me with an A4 and this was his experience. Thank you Audi South.

I purchased a Q7 at Audi South Orlando and it was a great experience! No haggling over the price, fair trade value, and quick buying process. Hafid "Mo" Hind was awesome and I highly recommend him.

Great experience. Everyone is very cordial and profesional.

We had a great experience purchasing a used car from Audi of South Orlando. Austin was our salesman and he was great from the first email contact right through the test drive and purchase process. Very friendly and zero pressure. We are very happy with our new (to us) Ford Explorer. Thanks Austin!

I had a great experience. The GM and Salesperson D'Mani Smith were exceptional. Looking at a second purchase now.

My service was excellent and far above expectations. I went in thinking I had made an appointment for my yearly service but the service reps informed me that wasn't the case but still managed to take me in and due the yearly service in no time. Thank you so much for the great experience!!!

Great experience! Randy was my salesman and he was incredibly helpful in working with me to get me the deal I was happy with. Great dealership, and couldn’t have had a better experience getting my first Audi. Will definitely be coming back next time for my second! Bonus shout outs to Mo, and David for their assistance, and the manager! Amazing staff and highly professional! 10/10 Experience. You want an Audi in Orlando, than this is where you wanna go!

Always great coming in for service at the Audi dealership.

Thank you Audi South Orlando, and a special thank you to service adviser Manny. I live in Fort Lauderdale, and during a day trip to Orlando my car broke down...on a Sunday. It was towed to Audi SO, where my vehicle was dropped off. Early next morning, Manny called to let me know he would update me as soon as he learned the issue with the vehicle. Throughout the process, he kept me informed and had my vehicle ready by Tuesday.Overall, I had a very positive experience with the dealership. Manny, especially, was very professional and understanding of my situation.

Austin was great to work with. He listened to questions and requirements and delivered on his responses. I would be happy to recommend him to a friend.

I recommend scheduling an appointment with Gio. He is very knowledgable about all of their cars, and was able to answer all of the questions I had. On top of that, he is extremely dedicated to customer service. I met with Gio shortly before he was set to leave the country on a vacation, and despite being abroad, he worked tirelessly to help me get my deal done. If you want someone who will go above and beyond for you, Gio is your man.

Excellent overall from the Auto Service Department to the sales Department.....

get rid of the service manager.. He is insulting and disrespectful to customers and Audi does nothing to change it

I do not recommend their service department. They had my car for 3 weeks and didn't fix it. Asked to speak to the Service Manager and/or General Manager and didn't get a call until a day later after I had called and texted several times. Never did receive a call from the General Manager who was always unavailable when I asked to speak to him.

Telling the truth $159 an hour to program a key that they knew would not work

Jhon was an excellent car salesmen.

Neal, who we found our later was not even a salesperson, treated us extremely well. We felt like we were the only things he had to do that day- all around amazing service. We had visited several dealers before Audi and even got cheaper quotes, however, because of the respect and attention we received from Neal we ended up buying 2 cars with him. Also, David in finance was extremely helpful and fun to work with. Both gentleman made the process memorable and we cannot wait to come back. We have had questions since and both Neal and David have been kind enough to answer our texts and make sure we are all set. Best service available.

Anthony really went above and beyond to make a great deal happen. Thank you guys

I was visiting Orlando on business and suffered a tire blowout. My car was towed to this dealership for repair and I could not have been happier with my experience. The service I received was excellent. Derek was my service agent and took such good care of me and his manager Josh was also very nice. Audi should be very proud of this dealership, I highly recommend it.

Purchased a 2009 Audi R8. Had it shipped to me in California. Immediately after the car was unloaded from the truck, I knew the R-Tronic transmission was gone. Had it inspected and confirmed at an Audi Dealership. Talked to the general manager of Audi South Orlando Sunil Prakash and Robert Gross who made me get a second opinion from another Audi dealership. Took the car to a second Audi dealership (Fremont) and paid another $220 for an inspection that confirmed the clutch needed to be replaced at around $15,000. Sunil negotiated the price down to $9800 + tax which Alex over at Audi Fremont agreed to. I get sent a check from Audi South Orlando for $9000. Confused, I ask Robert Gross when the remaining amount would be sent to which I received a vague response that didn't answer the question. Repair is finally completed about a month after the car was first delivered to me. Total ends up being around $10,500 after taxes. Contact Robert and Sunil and was told I agreed to a $9000 reimbursement which was not true. When I continued to pursue the remaining amount Robert and Sunil just ignored my emails. Had to pay about $2000 out of pocket after all was said and done for a car that supposedly passed Audi's inspection process. I hope someone over at Audi South Orlando is able to find this review and make things right.

Purchased a 2009 Audi R8. Had it shipped to me in California. Immediately after the car was unloaded from the truck, I knew the R-Tronic transmission was gone. Had it inspected and confirmed at an Audi Dealership. Talked to the general manager of Audi South Orlando Sunil Prakash and Robert Gross who made me get a second opinion from another Audi dealership. Took the car to a second Audi dealership (Fremont) and paid another $220 for an inspection that confirmed the clutch needed to be replaced at around $15,000. Sunil negotiated the price down to $9800 tax which Alex over at Audi Fremont agreed to. I get sent a check from Audi South Orlando for $9000. Confused, I ask Robert Gross when the remaining amount would be sent to which I received a vague response that didn't answer the question. Repair is finally completed about a month after the car was first delivered to me. Total ends up being around $10,500 after taxes. Contact Robert and Sunil and was told I agreed to a $9000 reimbursement which was not true. When I continued to pursue the remaining amount Robert and Sunil just ignored my emails. Had to pay about $2000 out of pocket after all was said and done for a car that supposedly passed Audi's inspection process. I hope someone over at Audi South Orlando is able to find this review and make things right.

Couldn’t ask nor expect more from a dealership. Neil, David, Dave, Mike all very efficient, courteous, willing to go the extra mile for our satisfaction. The 2019 Audi Q5 Premium Plus was prepped and and turned over to us after initial class on basic features and functions with great care and satisfaction. 10/10 or 5/5 rating with plus up praise and thanks to them and Audi staff in general who worked to make our buying experience the most pleasurable and satisfying.

If you’re considering leasing or buying an Audi, do yourself a favor and see Paul Kindberg at Audi South Orlando. As long as I live in Florida, I’ll be getting my cars from Paul. Over the past ~18 years, I leased four Nissans and owned two Infinitis. However, when it came time for a new car, they simply did not see the benefit of retaining me as a customer. On Sunday, March 10th, I called Audi South Orlando to inquire about leasing or purchasing an Audi. I was connected to Paul who had never met me before. I explained my situation in detail, and Paul was patient with me. See, my wife and I were moving from NYC to Orlando and I wanted to get the ball rolling on securing cars for us. From the start, Paul was helpful and listened carefully to what I was looking to achieve. He asked my preferred method of communication (email, text, and/or call) and respected my preferences. He asked for some time to research my options and on March 14th he emailed me some information. Over the course of the next 13 days, Paul fielded many follow up questions I had and was not at all pushy with regard to my visiting the dealership on March 27th. When I arrived (late) for our appointment, Paul was very understanding and happy to meet me and my wife. He proceeded to talk us through our different options, from leasing to buying, the pros and cons of each option and we explored many different scenarios. My wife would say I drove Paul crazy, but throughout the process he carried a smile and we shared a few laughs over the course of a few hours. In that time, we test drove a few cars and worked up the financials that fit our needs to best suite our commute and our budget. Throughout our interactions, Paul seemed to really enjoy his work. At the end of the day on March 27th, my wife left the dealership in a brand new Nano Gray metallic A3 and myself in a brand new Glacier White metallic A5 Quattro — and we couldn’t be happier. Thanks to Paul’s five-star customer service, Audi may have just earned two customers for life. It pays to treat people right and if you’re in the market to buy or lease a car, it’ll pay to see Paul. We are extremely pleased with how much we saved, but you’ll have to see Paul for yourself if you want to know just how much you can save.

At this point I would like to say that I can recommend Audi of south Orlando though the purchasing of the vehicle ran smoothly the items that I would expect as an owner of a used vehicle from Audi is less than stellar I was sold a car and that today is day five of my purchase with out a second key which I found out yesterday would cost me an additional 500+ dollars to get in without a code for the driver side door these are items or things that I would’ve thought would’ve been basic to the sale but apparently the dealership tells me no and that they never promised me a second key so far I’ve talk to a couple dealerships and they said yeah you should be getting a second key when you purchase your car go back to the dealership you got it from. Everything seems wonderful and the sales staff couldn’t be better to sell me the car and now when I think they fall short apparently they can’t seem to help. And so today I can say I do not recommend this dealership they seem to bend over backwards before the check is cleared and once the check is cleared there done that unfortunately is not what I expected from an Audi dealership

We recommend scheduling an apt with Val. We were first time Audi buyers he took his time asking us a various amount of questions pairing us up with the rite vehicle. Professional no pressure friendly The no haggling pricing was awesome. The test drive was incredible!! This was the easiest way of making our purchase. Everyone we encountered in the dealership were awesome. Highly recommend purchasing anything from this dealership. I will travel back from Merritt Island to have my car serviced here.

We just purchased our 2019 Audi Q7 on Saturday, June 8th, with our salesperson, Austin Christopher. Of all the years both my husband and I have been purchasing automobiles, I have to say Austin is 'The Best'. We were extremely impressed with his presentation with the vehicle in the showroom floor before we were taken to our Q7. This dealerships is one of the best we've had the pleasure of working with ~ above and beyond. When we met William Ortiz in Finance, again no high pressure sales tactics for any additional options; provided the information and patiently allowed us to make our decision. Thank you for a superior experience!!

They really got us great deals on parts and we?re very pleased !

Incredible experience - went expecting only to see the Audi A5 sportback in person, and left driving a Prestige line model a few hours later. James was a pleasure to deal with and was so honest and genuine.

Did all my negotiating beforehand. No surprises when I arrived. First class operation.

Great service! Jhon was extremely helpful and made the experience as elegant as the car!

Thank Audi South of Orlando! Purchasing our first Audi was a VERY pleasurable experience! Anthony Egbah took very good care of us. He was very professional, but fun - especially on the test drive! Anthony is very knowledgeable, and guided us well in making our final decision on our Q5! The General Manager, Sunil Prakash, was also so hospitable and wonderful to work with. He should be proud of his team at Audi South! Thank you for a wonderful experience in joining the Audi family!

I love my Audi dealership. In and out no problems, rental car awesome

Amazing experience! No pressure to buy. Very professional

Great friendly staff! GM always greets me with a great attitude

I was able to make an appointment for the very next day. Manny was great. I did not have to wait long before I was met. They were able to fix my fuel pump and had me on the road by lunchtime!! That was great. Thanks again

First class services, dealership staff, and top notch facilities

great dealership great personal up scale operation where customer service is a prime goal

I had the pleasure of working with Derek. He went above and beyond to keep me safe and gave me great insight on my vehicle - Keeping me well informed along the way.

D’Mani went above and beyond, out of his way to make the process so seamless for us. I would highly recommend working with him to find your next Audi!!

This was my first visit at Audi South Orlando. The staff was great! Customer Service was excellent! Chris and Roman were fantastic!

Sep 29, 2018 we visited Audi South Orlando. Sales representative was rude and didn't help at all. When I asked to show the colors he said you can check in your mobile and he quoted "Colors shown in mobile are as good as in real". Not a friendly staff. Our first request was to not to show white and he tried to sell white. I do not recommend South Orlando. We bought from Audi North Orlando the next day and they had super friendly staff.

My recent car purchase at Audi Orlando South was by far the easiest and least stressful deal I've ever negotiated. The entire staff far exceeded my expectations and the attention to detail was superior. If you are in the market for a new Audi, look no further!

Went for a simple recall, checked in with the ?advisor? four hours later I got my vehicle. Not one time did the ?advisor? give update on status of car. I believe he ?advisor ? had no idea what was going on with my car. I have two Audis , so I know what the Audi customer service experiences is like. This place is just AutoNation with the Audi logo, which is to bad.

Really enjoyed my experience at Audi South Orlando! Car buying is something I dread because I hate sitting in a dealership all day...these guys got me in and out quickly and they made sure I was able to drive home in the car of my dreams. Special thanks to James, Geo, Mike, and David. You all were seriously amazing!!!

Took my car in to take care of two recalls, the service department check my car in, arrange for a loaner and send me out in no time. Text when my car was ready, the check out was a quick and efficient, I got my car back and it was nice and clean. Great service department.

Sales people were efficient and very courteous. It was a pleasure to work with them.

I had my Audi serviced here and was very pleased with the level of detail and service I received. Well done!

This was my first time at an Audi dealership and I was impressed.

This is a nice dealership, from helpful, courteous staff and a waiting area with coffee, water, and snacks. Harrison from the service department handled my service promptly and professionally, and the service crew finished ahead of time. I couldn't be more pleased.

Harrison Lyons was very knowledgeable and well manned the work was done thoroughly in a timely manner

I inquired about the Audi A5 coupe on line. Mackenzie Scott found the car I wanted that was slated for another dealership and diverted it. I hadn?t even been to the dealership yet! Everyone we met was pleasant and happy to help me get the car of my dreams. Mac even delivered the car personally to my home. No pressure, great environment, great people! Highly recommend!

We brought our Audi in for repair due to the timing chain and tensioners going bad. Harrison was wonderful he gave me daily updates and assured us everyday for about a week that our vehicle was in good hands. We picked the vehicle up yesterday and it runs like it's brand new. Thank you so much Harrison for your amazing customer service and taking good care of our vehicle. We will definitely recommend you again. :)

As always Romin was very professional and courteous, also he resolved my situation in a quick and efficient manner. I would highly recommend him.

They certainly took care of my car and their people are always offering you different things to make you feel comfortable while waiting for your car. I highly recommend Chris as one of their service department representative. He was very kind and he made sure I was getting what I wanted.

Gio and Val were awesome! I bought a new A3 and they made the process seamless and enjoyable.

Bought my non Audi Used at Auton Nation Audi South Orlando. Took it in for service there. right away I was pushed to not leave my vehicle there, because it wasn't an Audi. But I was told when purchased i could bring it there. twice I called and was told that my service agent would call me back, and it did not happen. really felt like I was purposefully being ignored and slow played. So, 2 companies that will not get my business again, and I'll make sure my friends know of my experience. 1. Audi South Orlando 2. Auto Nation

Professional staff, always a good experience. Nice environment as far as the waiting room and show floor.

Great customer service,quick efficient service, facilities were clean

Very professional, yet friendly. The waiting area is very clean and they have coffee, tea, bagels, etc. They are prompt and a pleasure to deal with.

My 2018 Audi Q7 had a factory recall for the fuel rails, at first I was told they was a long waiting line, however when I shared I was heading north for 5.5 months in early May service got me in within a week.

Everything about this place is great!

We went in to check the oil. We got it topped off and at 700 miles the Audi alert came on with low oil. Very odd at 700 miles as its burning to much oil. Audi charged me $190 to do a diagnosis and at the end said nothing was wrong and it was the "pistons" which is $8,000 repair. I find it hard to believe that is the issue. The service was top notch service and everyone is very kind, I was disappointed in the charge and "solution" that was provided.

We went in to check the oil. We got it topped off and at 700 miles the Audi alert came on with low oil. Very odd at 700 miles as its burning to much oil. Audi charged me $190 to do a diagnosis and at the end said nothing was wrong and it was the "pistons" which is $8,000 repair. I find it hard to believe that is the issue. The service was top notch service and everyone is very kind, I was disappointed in the charge and "solution" that was provided.

My experience at Audi South Orlando was very good. I was not planning to purchase on the day that I visited but ended up leasing an Audi A3.

Great atmosphere, people and service.

They kept me informed about the status of my service visit and treated me well. Manny was on top of it.

This is my fifth car from Audi South Orlando and people here very responsive and attentive specially GM Sunil and all the staff. Gio helped to get my second Audi A6 flawlessly.

very happy with the professional way that the salesman worked with me. very happy with the time it took to close the deal and get me on the road. the 2018 Toyota Tundra I bought was everything they said it was and I'm happy there wasn't any 'drama ' like some other places I have delt with in the past. Thank you.

I love my new Audi S5! I would highly recommend going to Audi of South Orlando for your next vehicle. They're very knowledgeable and not just there to sell you something you don't need. Anthony Egbah made the difference for me when it came to making a decision. He was excellent, and I really appreciate the level of service he delivered. Everyone was very personable and there to help YOU, and that's not common when you walk into any dealer. I couldn't be happier with my new car and I'm glad to be a part of Audi. Thanks again to Anthony, Mike, David and everyone how made it the best experience for me leaving the lot that day. Your Proud Audi Owner Rudy Little

Took my car in for inspection. Service was superb as always. Always a pleasure to work with Romin.

Very impressive and will recommend to friends. My salesperson, Mo, was very professional and personable and at the same time and his knowledge of the car actually sold the car. I hope we are not disappointed but I don't think I will be since it is a great driving car.

Chris gave great service and answered any questions I asked.

Austin was great to work with and coordinated everything for a smooth transaction.

Always appreciate the great service I receive. Would recommend them to anyone.

Very attentive service department would highly recommended this dealer

Excellent, professional people and very helpful service personnel. Always willing to take the extra time to explain what’s going on with your car and how to keep it in the best shape. I’ve had many Audis and I will always have an Audi. Absolutely five stars *****

I made an appointment a day prior, and when I got there today I got the full Audi experience. I went in there inquire about a S4, obviously if I had the money I would've walked out with a S4. I had a great time with James showing me the cars and it's features. I also thank James' manager Michael for giving me a ballpark area as far as numbers go. I really wanted to see where I stood and where I needed to be and those numbers were motivation, but honestly attainable motivation if I play my cards right. Here's to hoping these dreams become reality soon.

Mo is very professional, he understand what you want and can find the best option so you make the right decision!!

I purchased a used 2014 Audi Q7 June 2018, even though I was told it passed 125 point inspection. My truck has been back & forth in the shop 5 times for more than 30 days in less than a year of purchase time. The general manager, service manager and sales person all have ignored my request to considered other options. I’m currently in the process of seeking legal options.

my assigned person was great, very friendly and helpful. was mindful of what i really needed and didnt just sell

There service was great the general manager was amazing he comes out his office say hi . I never had any other dealership mangers came out and say hi to me . I own 8 cars . Audi makes a difference I truly makes a difference. I couldn’t remember my service guy name but he’s was great to work with 👍🏽 looking for my next service.

Service manager was nice. However, replacing thermostat on my A6 3.0 liter took NINE hours at $159.99 minus 10% AAA discount, OUCH. I've had 9 new Audis since 1974. However due to this extreme charge, today I ordered and placed deposit on a Tesla. Goodbye Audi.

This was the best service visit ever experienced in 50 years of driving.

Excellent service assessment and advice provided..

Refreshments and waiting area could be revamped, expanded.

Great service with attention to detail. Salesman Austin was very knowledgeable and helpful with the vehicle I wanted to purchase. He went the extra mile in making sure I was happy with all aspects of the vehicle and the purchase. I also want to mention Manager Adam and Finance Person David who where instrumental in obtaining a price and plan to fit my budget. I must say, this is the first time I go to a dealer and felt they where on my side!

It’s a wonderful experience! Beautiful facility.

Harrison and the Audi team was amazing. Excellent service, turnaround and value! Team Audi! Thanks!

Great service , Sale, Finance, atmosphere. Everything was first class - great buying experience

Service rep was friendly and kept me informed of the repair steps

Another effortless visit to Audi So Orlando for the 45000 service on my A4. Had a great loaner (2019 Q5) which I kept a few days due to additional work required under warranty. Friendly staff that kept me apprised of progress on repair work.

Our experience with Mo and all of his co- workers was excellent! Far better then anything we thought it could be. Enjoying my new car immensely!!

I received a complimentary inspection coupon via email and decided to take in my vehicle. My experience was disappointing as follows: 1. I arrived a few minutes after my appointment time and was told to take a seat, and my service advisor would come over. After 15 minutes no one came over, I got up to go ask where he was and I quickly found him just standing by a desk. Disappointing. There were about 5 advisors standing around, non with customers or busy. 2. I asked how long it would take and was told 1 hour. He said I would get a text or call when the car was ready for pick up. So said ok. 3. My wife picked me up and we went for late lunch and after one and a half hours I headed back since no contact. Disappointing. 4. My car had been ready obviously for some time because it was blocked in by 2 cars in front. The car had not been washed either which is normal at BMW and Mercedes. 5. I received a print out multi-point inspection form which showed no issues, and no information if any fluids were topped up and noticed a check box completed for ?AdBlue Fluid? which I believe is only for TDI-diesel, my car was gasoline! No comments or dealer signature! After an hour and half the least would be some professional feedback from perhaps the mechanic whose name was also not on the form! 5. Overall I would say this was poor service from Audi dealership, my time is important as is theirs but keeping customer updated and in and out quickly should be a priority. The car wash would have been a nice touch.

My experience at Audi South Orlando was above and beyond what I expected. Our salesman Mo Hind was informative and attentive without hovering over us. I can?t stand a salesman that follows me around and won?t leave me alone. Mo was the total opposite. He was great and should we purchase another car, he would be my go to guy!

Went in for 75000 mile service with a check engine light coming on the day before service. The team jumped on the situation. It took a week to resolve because parts were not readily available. The last part they ordered on Wednesday and finished it on the next Tuesday. I questioned why the part wasn't ordered Next day air and I was told "it doesn't work like that!" Well after 35 years working for UPS as a VP of Operations I call this B.S.!! I know anything can be moved as quick as you want to get it!! Anyways the vehicle was fixed. I picked up the vehicle and the windshield fluid light was on. Completely empty although it was checked off as complete. Also now my windshield wipers only go fast!! No intermediate and no slow. Another trip to the dealership. The SERVICE manager is outstanding!!!

great service! great location.

Chris Beracierto is my service advisor. I just want to say how wonderful my service experience has been the last few weeks. I just leased a new audi Q5 for my wife and a few weeks ago i noticed the interior lights were flickering. I made an appointment with Chris and he took care of me like a rockstar. The initial appointment was predicted to take longer than expected and Chris quickly put me in a loaner car even though I had not reserved one. I was only at the dealership for 10 minutes and I was already on my way back home. I was shocked how fast he took care of me. He ordered the part I needed and installed the new part today today. I was in and out of the dealership in less than an hour. I will lease my next car from your dealership because now I know the service experience is going to be flawless. We came from a BMW and all I have to say is your service experience blows theirs out of the water.

D’ Mani was very nice and knowledgeable about the RS5! The entire staff is friendly. Pretty showroom.

I ask if the car come with 2 key they told me yes after I get the car all a get is excuses and they lost one or my car key audi A6 2018 😡😡😡😡👎👎👎👎 really unhappy.

Best service department of any dealership I’ve ever used. Bar none.

We experienced a fair trade of one car and the positive purchase of a newer but used car. All was disclosed, prices negotiated, and without any hassle or pressure.

Very organized, clean, on time.

We bought a SUV from Audi of South Orlando and MO provide us a great service. He followed up with next day and be sure that we were enjoying our purchase.

This place is excellent in customer service! From the sales guys to service department! I called to schedule an appointment yesterday for my recent recall on my Audi & Aaron was great on the phone! I usually work with Manny when I get my car serviced & he's one of kind! Excellent follow up with Manny & his knowledge on servicing car is excellent so I try to stay with the guys that know me & my cars. I also have to mention about GIO who goes above & beyond with his customers! I have dealt with these people for awhile now but want to say when you have people that treat you with kindness & respect shows how much they care! Take a look at these type of individuals cuz Manny & Gio will give you the best service possible but that's my experience. You will need to talk to others, I'm sure they are just as good! Audi South doing something great in hiring quality & educated people! Way to go guys!!!

We purchased a 2019 Q7 and from the first contact with the internet salesman to pick up at the dealer we were treated very well. The pricing was outstanding and I encourage anyone thinking of buying a new car to check them out first.

Other than having to write a check; it was a great experience.

All staff we got in touch with were professional and nice. And we ended up buying a new 2019 Audi Q5 there!! 👏

Very professional. Great customer service and experience at all.

Everybody there is very friendly. I had the pleasure of working with the salesman Mo, he was very helpful and honest. He treated me fairly and helped me out to get the car I wanted. I will definitely be coming back for future purchases.

There was a recall on the vehicle. Called in November to set up. They told me that there was a waiting line and promised several times to let me know - never did. I had to call in January to set up the appointment. While there they tried to upsell on a bogus repair with an outrageous price. By the way their prices are always very high for maintenance or repair. Therefore I only repair this vehicle, which is out of warranty, for 80% less, and more reliably elsewhere. I save a lot of money repairing and maintaining elsewhere. The service department has gone downhill. The service person that I dealt with was polite. But I will never repair or service the car there

I purchased my Audi used and was wary of using the dealership for servicing as I’ve heard the cost can be prohibitive. Cue my A5 getting a flat tire and I’m missing tools to remove it myself, and we all know how roadside can be. I rode with the tow driver and he kept the chat easy and kind which helps take some of the stress away when dealing with the unknown. As expected two new tires were required. The Service guys did an inspection and swapped/rotated tires in the exact time frame I was given and the cost was less than the estimate! Victor worked with me, and was a wonderful help. He explained the entire process, registered me in the system, and verified everything that needed to be checked out would be, and a few others as well. I won’t be wary of going to the dealership for service. I highly recommend it based on the coffee and bagel perks.

Absolutely everything. Incredible staff, professional, polite. Make you comfortable while waiting. Never had s bad experience here

I was contacted by Audi South Orlando to turn my lease in early in order to get a new car. I was hesitant because I wanted to make sure my first car would be removed and I would not have to make any other payments. As I made payments on my new car, the phone system advised me that I still owed payments on the car I had already turned in. I contacted the dealership each month and was assured everything was taken care of on their end and that I needed to contact Audi Financial to get “their” issue figured out. (I still don’t understand why I needed to deal with this as it is an internal issue between the dealership and Audi Financial, but I did). Audi Financial had no record of me turning in my car and advised me that they had reported my missed payments to the credit bureau. I could not believe that after all of the emails and communication, nothing had been done. I reached out to the GM of Audi South Orlando, Sunil Prakash, hoping he could assist me with this issue and turn my experience around. Unfortunately after a few emails and no follow up to fix the situation, I still have no resolution. My situation “fell off his radar” and he assured me he would make it right, but he has not. I highly suggest bringing your business to another dealership because there is no accountability to take care of their customers once they have your business.

I had a major repair done and it was handled very professionally. My car drives like new. Great customer service.

Jim Smeltzer was very helpful, friendly and professional. He kept me in the loop during the entire service appointment.

Had a great experience with Hafid M. Hind. He helped me through the buying process. He is professional and knowledgeable. Definitely recommend this place.

OMG where do I start .... first of all ask for Sami he is THEE BEST he help me with my car buying process got me the best deal ever I am soo happy with my brand new Q5 🥰🥰🥰... This location is amazing and Sami made my journey so easy he calls and check on me still continue to do so, I’m very satisfied ... Thank you Audi South Orlando Thank you Sami ✌🏾 MsCorolla7.

Professional and consumer focused experience. They keep it simple and straightforward and deliver in th promise.

Jim did a great job getting me set up here and taken care of. My car was bought in Jacksonville and they made the service easier than taking it back up there.

We had my son's A4 in Service for a recall, While it was there we looked at a S3 to replace my son's A4. It was year end on this 2018 - S3. We have purchased various cars from Autonation and 1 new Audi from this dealer. I don't like the car buying experience so I told the dealer give me the best out the door price on the car that I do not like the back and forth stuff on the price. He came back with 48000.00 when the sticker was only 51000.00 I believe. I told him they are too high and proceeded to leave. The sale manager runs over to service and whispers like we are best friends 40000.00 for the car. They just really annoyed me and I told him if he would of offered that at the beginning we would be buying a car. I told him and the sales person do not waste my time. Never will I purchase a Autonation vehicle again. I just purchased another Audi from Audi North in Sanford.

I leased the A7. I loved the car but consistently had a difficult time with this dealership. I was advised not to go here but for convenience I did and regret it. Perhaps they are understaffed but I found their sales floor staff to be arrogant, unhelpful and flippant. I wanted to purchase the A7 and put a few extra grand into the car for tires etc. and am 15k miles under my lease limit. Bc of this dealership I decided to not purchase. They nickel and dimed me for scratches on the hubcaps.

Great service was provided by Anthony Egbah Sales . He was extremely helpful in all aspects.

My husband and I had an amazing experience. Victor Chavez addressed all our issues until they were handled. He spoke on our behalf in order to get the issue resolved and taken care of. He went above and beyond when it comes to customer service.

Jim was so friendly and helpful when my car was acting up. He made sure to assess the problem and got my car in for service quickly before I left for the weekend. I felt very cared for. The loaner car was also a dream!! I will definitely be returning if I have any more issues in the future and for routine maintenance.

I was greeted when I first pulled into the service facility and introduced to the service technician (Jim) who would be assisting me. I was escorted to and offered snack & beverage while I wait. Although I was just scheduled for an oil change, Jim explained the various service options that were available, the cost of each pkg and what is covered under warranty. The service would take approximately 2 - 3 hours and instead of waiting around at the facility Jim offered to have a driver take me to the mall. I was driven to & from the facility to the outlet mall...shopping while having my car serviced-loved it! Now that's service - thank you Jim & Audi of South Orlando!

Excellent service from the time you walk in the door. Everyone was there to help out. Our sales agent , Chris, was the most helpful

Audi South Orlando is the only dealership you should buy a car from. They are by far the best in Orlando! When it was time to return my wife's BMW lease, we were looking for something new. We ended up stopping by Audi South Orlando. We were immediately greeted by our sales rep: "Ben To" He truly made the sale happen and Ben's customer service was second to none! You must go see "Ben To" for any of your new car needs. I will be returning next year to purchase another car for myself.

It was my first time at Audi South Orlando, and I purchased a CPO (Certified Pre-Owned) Audi Q5. I've never purchased a certified car, but in this case, the sticker price was non-negotiable. According to a few industry sites like cars.com and cargurus.com, the vehicle I bought was listed at $2000-2500 below market value, so I didn't think I was getting taken advantage of. The two salespeople I worked with were very accommodating and easy to work with. The experience was a pleasant one overall, and despite a clerical error with the paperwork being written up with the wrong VIN, they took care of the issue in a timely and professional manner and it wasn't an inconvenience to me. Paying sticker price for a car is not something I'm used to, and when you add the tax, tag, title and dealer fees the price jumps almost $3500. The dealer did manage to get me a pretty good finance rate through their financial partners, which was a few 10ths of a point less than my pre-approved loan. The bottom line is, I'm happy with my purchase, the people I dealt with at Audi South Orlando were friendly, professional and at no point did I ever feel pressure to make any deal. I would not hesitate to return here for my next car purchase.

Was a terrible experience. Was told 1 1/2 hours for 45, 000 service was there 3 hours. Will never take my car back there again and can’t wait to return this lease in May.

Christopher Beracierto was my service contact. He was wonderful to work with. He listened carefully to my concerns, kept me updated throughout the process and followed through to make sure all of my concerns were addressed. Also, a Q7 was provided for my use while my car was being serviced, so I was able to continue enjoying the features of my car that I enjoy.

Awesome service , very helpful everyone there, and helped in everything.

Buying a new car at Audi of South Orlando was a great experience. Every member of the staff was very helpful, friendly and professional. Even after buying my new car, Anthony (our sales associate's) attentiveness to small details, answering all my questions and making me feel comfortable was truly appreciated. Will definitely recommend this dealership highly, and consider buying another car from them in future.

I've always had a Lexus. The Audi facility is inferior. Felt like I was not in a upscale facility

I LOVE Audi South !!!!!!!! I always look forward to getting my car serviced there !!!!!!! So friendly and comfortable !!!!!!! Victor is always the best as my advisor !!!!!!

I had a wonderful experience in the purchase of my Q5. Gio is the best sales rep I've ever had buying a vehicle. He was very knowledgeable about the vehicle and cars in general - his passion for cars showed. In addition he was attentive and went out of his way to help. In addition, he helped me return my rental and spent time setting up and going over all the vehicle info. It wouldn't have been the same experience without him. The rest of the crew was nice and facility was great. Thanks Gio! Mike

We are hurricane Michael victims. We let these people know and they took advantage of us. My wife feel in love with a 2007 GMC Acadia. All we asked was for them to check two things.... The sun roof for leaks and the transmission which are the two biggest set backs with this model vehicle. We were assured they were tip top. Lies. All they wanted was our money. We trusted them ( a salesman named Moe) drive the 6 hours there gave them $6400 cash and now have a beautiful leaking GMC that has a transmission that slips. The only people I'll recommend to this lot is the BBB. Vultures!!!!! Stay away from this lot!!!

Excellent service. I went for an oil change and when I got back home I noticed one of my wheel bolt cover fell off. I talked to Michael Coburn and he took care of everything, he even drove to where I was and install it for me since I wasn’t able to go to the dealership that day. I really appreciate the help, keep the good work!

I came to Audi South Orlando to do my 45K service. The customer service personal sign the car in very fast and they called me at the time I was promised the car would be done. The service was done perfect

As always have exceptional service.

Our salesperson, Mac, was phenomenal. He was knowledgeable and upfront about every step of the process. He was low pressure and there to help. After visiting multiple dealerships, this was refreshing.

seamless, great service, every step was at our convenience, not pushy and very enthusiastic about car and features.

I had been in the market for a few months looking specifically for a used Toyota Avalon XLS (love this car, now I own two, my new one being 7 years newer) in my price range, with a Lexus or Acura as a second or third choice. I saw the Avalon at Audi, but it was just out of my price range, I received a notification that the price dropped, and immediately sent an email to the dealership. Within the hour, Michael called me and we set up an appointment for the next day. The car was immaculate! He answered all of my questions and made the buying process quick, and at times...even funny! I was out the door in no time with my newly purchased Avalon, and Michael even threw a tag on my old Car and personally delivered it to my house! I would recommend this dealership, and more specifically, Micheal Collins, for all of your new and used car buying needs!

Took my S5 in for service Jim was excellent and kept me updated through the entire process.

The folks at the dealership are passionate about their jobs, very knowledgeable and always ready to help. They did not pressure me to make a decision, and in the end I made the right one - got me a new TT RS!

I had a key programmed. The service advisor was very pleasant and helpful. I don't think this dealership does a good job of communication and response. I love my car and will probably buy another one, but when asked about the dealership, I can't really recommend it. Love the Q5 though!

everything was smooth, very happy with the service

Thank you Audi South Orlando for making my car buying experience an amazing one, Javier, Neal and David helped me and made me feel comfortable every step of the way. I am confident that my Audi is the best car I have ever had because they took the time to make sure I understood how everything works on my car and most importantly that was getting the best deal and service!

Bought a Audi A3, and my salesman Jim Gaudio was super knowledgeable and helpful. Fast, easy, and straightforward, the way car buying should be.

I had a great experience ,everyone was friendly and helpful ,thank you to Michael for the smooth process!!

We had the best experience buying a Q7 from Audi South Orlando. D’Mani was excellent with his service and home delivery. Very happy customer!

Excellent service, very please with their quick service

Excelente servicio y en poco tiempo la espera

Mo Hind was my salesperson. He answered all my questions and guided me through trading in my old car for a new lease. Extremely patient and very helpful

I was impressed from the moment I walked in! The dealership is very sleek and modern but still inviting. D'Mani was an outstanding sales rep and made the process a breeze. From test drive to driving away in my new car, I was thoroughly impressed with the service at Audi South Orlando.

The service at Audi South Orlando was great, Assistant Service Manager, Romin Renfro was extremely helpful and curteous. I was very pleased with the service.

Overall it was a pleasant auto purchasing experience. My sales associate Michael Collins was thorough, congenial and knowledgable, which was key in my decision to purchase the vehicle from Audi South Orlando. William Ortiz from the finance department also was very helpful in taking time and making clear the entire paperwork process.

Love my car , Anthony is the best . If u r looking for Audi . Go to audi south Orlando and ask for anthony .

As a woman, car service departments can be intimidating. Every one was nice and welcoming on my 20kmile service. But I later discovered they did NOT perform a standard recall fix, and up-sold me a service package that they stated was Audi recommended items but turns out is dealer recommended. Totally took advantage of my lack of experience and did so with such a kind face!!! So buyers beware- I got taken; dont let it happen to you!!! And shame on you Audi South for taking advantage of your female customers.

Purchased a brand new A4 this weekend, my sales agent Mo Hind, 5 stars, excellent customer service.

Audi of South Orlando provided the best service I’ve ever experienced: They actually drove to my house to jump start my battery. Then, they took my car back to the dealership to complete a factory re-call. Sunil, Josh and Manny were beyond belief with their genuine service acumen. Thank you guys!

We had a really good experience at this dealership. We were suspicious of the initial approach we r’cvd (they couldn’t locate the salesperson we were supposed to see; and we noticed a lot of folks that seemed to be just standing around). However, Lucy and Mac turned out to be awesome. Met our needs and desires and went above them!

Went for 20 months service. Vehicle appears to have been checked thouroughly wipers were changed. I was offered and received a loaner in excellent shape.

Always friendly and polite. Had some issues with Audi care which I had to resolve with Audi America. Dealership had little interest in helping me resolve.

5 stars! Great service on my A5. I was not charged for anything I did not need. I was treated very professionally, and was not made to feel ignorant. I highly recommend Audi of South Orlando and will always take my A5 there for service

Amazing experience given to me from D’mani, made the process very simple, helped me with everything, answered any questions i had ! He’s the one to go to for sure !

They listened to the things that I thought I might be having issues with. After the service manager went over the initial inspection on my Q5, he thought that I only needed to have two of my three investigated. For the third, my side mirror heaters, he told me a special trick to make sure they were working. He also checked on the Certified Pre-Owned Warranty that I had on my car in case I might need it for the air conditioner. Harrison was awesome!

Nice friendly staff that are knowledgeable and competent. They have a mindset of wanting to help. Service of my Audi was done in a efficient manner with a minimum of inconvenience. Service advisor did a great job of explaining repairs needed. Thanks to all.

It was great. Our service contact Mike was professional, courteous and kept us informed of status. Displayed and provided excellent customer service

Mike was so helpful and great to work with! Audi South Orlando was great!

Mr. Manny Camacho was great very helpful and kind, was able to get everything taken care of fast.

Chris, Bob, Mike and the whole staff was very professional and information. The was completed and the car ready at the time stated. Chris explained what maintenance was completed and scheduled me for a wheel alignment later in the week.

I was buying an Audi Q5 for my wifes birthday. I live over two hours from this dealership. I shopped around and a local dealer gave me a good price. Right before buying the vehicle I decided to increase my search radius just to see if I could find a better price. I contacted this dealership and they beat the local price. I told them numerous times that I was paying cash and wanted their best out the door price. I also told them numerous times I was not trading in a car. I drove over two hours to the dealership to purchase. They went over the contract and it was correct. They then asked me about a trade. I told them no. They then said they would be back in a few minutes and left, with the contract. Upon returning they placed the contract down and I noticed the price was $1600 higher. I said contract was wrong. They then explained that if I did not have a trade then I could not get some of the incentives. I told them they were told up front I had no trade and that was before they quoted the price. The sales manager stated he was told that but he forgot when he figured up the price. After back and forth that what he did was wrong and they needed to sell the car for the price they quoted they refused. I ended up leaving after driving over two hours and wasting an entire day by a group that lied to me to get me to their dealership. What they did was wrong in so many ways.

I was shopping an Audi Q5. I priced five Audi dealers. When I called Orlando South they said they would beat any price. I told them the best price I had been quoted and they called called back with a lower price . They also asked about a trade-in. I told them I was paying cash. NO TRADE IN. I drove two and a half hours to their location to save $1600. They wrote the contract and showed it to me. It was right on. They them asked if I wanted to trade my car. I said no because I could get more selling it myself. They asked if they could at least quote me a price to see if I would be interested. They said I was under no obligation. I agreed. They made an offer I thought was low so I said no. Then they said they would be back in a few minutes and took the contract with them. When they came back they put the contract in front of me. I looked at it and the price had increased by $1600. I said this is wrong, not what you quoted me. The sales manger then tried to explain that if I had no trade-in then I lose incentives and the price was higher. After stating that I told them up front numerous times that I was paying cash and had no trade-in the sales manger informed me that yes he was told that by the sales associate but that he forgot. He said it was a honest mistake and he only quoted that price because he forgot what the salesman told him. After explaining I was quoted a price and drove over two hours to get there they needed to sell vehicle for what they quoted me. They refused. I left and drove over two hours back home. They are cheats and liers. It was the most pathetic dealership experience of my life, and what's worse, they did not even care. My suggestion is never buy an automobile from this dealership.

Good service, nice staff, will be back if needed. Did not buy car there

Service and classy environment especially love Gio greatest experience in my life buying a car...

Lio was very knowledgeable and professional. Was a great car buying experience.

Gio is the best salesman I have ever seen in the car business. Second to none. Our new A3 is perfect! Everyone in the dealership were friendly and kind! Good honest people!

We were greeted by my service rep, Manny. Took my Audi in for an airbag replacement and was very happy with the service provided. We were shuttled to the mall and back which made the time fly. Thanks Audi for the great service!

My wife and I had an exceptional experience with Lucy (and Richard) throughout our Q5 buying process at South Orlando Audi. I highlight a few key characteristics that were most appealing to our experience: 1) sales never wavered responding politely and promptly to our endless questions 2) there was ZERO push by them to close a sale. In fact, we have visited this dealership many times before, not because of bad experience, but due to being thorough budgeters and shoppers until we found the right product and price for us - Audi Q5 3) the dealership is a beautiful facility, and the employees look to enjoy the work that they do, from sales, to management, to finance. (we closed our sale late in the evening and did not meet the customer service team) 4) Richard called me direct the next morning (from our sale) and addressed my delivery questions. I am confident that he will always prioritize my needs, in the event that any facet of the dealership lets me down in the future. (I don't expect they will, but it's clear that he is accountable and prioritizes me as a customer).

The service is amazing as the cars. Highly recommend.

Very good and fast service.

So my rental car was damaged in a hotel parking lot hit and run. Rather than go through a long lengthy and costly insurance issue I called to check the price of a small (or so I thought) reflector on the bumper of the Q7. When I picked up the piece I found out it was a whole component. The service desk immediately went to work getting me worked in that evening at little cost, cleaned the car, topped off the oil to make the oil light go off and got me rolling again. The facilities were beautiful. The people were warm, professional, friendly and could not have been KINDER. Something most people have lost. I never considered owning an Audi. This experience has changed my mind. The most real MAGIC you will find in Orlando!

So my rental car was damaged in a hotel parking lot hit and run. Rather than go through a long lengthy and costly insurance issue I called to check the price of a small (or so I thought) reflector on the bumper of the Q7. When I picked up the piece I found out it was a whole component. The service desk immediately went to work getting me worked in that evening at little cost, cleaned the car, topped off the oil to make the oil light go off and got me rolling again. The facilities were beautiful. The people were warm, professional, friendly and could not have been KINDER. Something most people have lost. I never considered owning an Audi. This experience has changed my mind. The most MAGIC you will find in Orlando!

very friendly , job was done on time , I recommend it

Years ago I had issues with an arrogant sales manager so I bought the car at Audi North Orlando. Since I have had my service done here at South Orlando and have had mostly great experiences until yesterday. The vast majority of people here are great but be careful of those others sprinkled throughout.

Dealership personnel are very professional, friendly and knowledgeable!!! This is the second Audi I purchased and have had serviced.

My overall experience was excellent. One of the best I've had in getting a car. Would recommend it to a friend.

I absolutely love my Audi Q7 and our salesman, Austin, was fantastic. The process was enjoyable and I couldn’t be happier!

I was met with elite service curbside for regular maintenance on my car. The professionalism under the hood and at the counter has not been matched in my car buying/ maintenance experience. The discussion with Mike (service representative) concerning the work required currently and maintenance in the future was helpful and informative with a sufficient level of technical detail for me to make decisions.

friendly; kept me updated on progress

Purchased a brand new Audi A5 and a Ford F-150 from Audi South Orlando today. I wish I could give more than five stars. Our sales rep Mackenzie Scott was the best. He found the perfect car for my son as well as a great deal on a truck for my husband. This dealership is awesome. From Mackenzie to the manager Richard, all the way to Lawrence in finance. These guys are first class! Thank you for a great buying experience. �

Just bought a Q3 with Paul and it went great! He was super attentive even when I emailed him many many emails. I definitely recommend buying from Paul K!

Very professional and friendly. Provided shuttle service to the mall and picked up when the car service was completed. They were thorough with explaining prior and post service. Extremely comfortable waiting area with. Snacks nd beverages. Jim was excellent! Jose was a great driver and engaged in pleasant conversation.

Our experience in the dealer was very good, the salesman was very active and communicative at all times during the process of buying the car, so I recommend Mr. Randy Rodriguez Crespo to any buyer who wants to buy a car in Audi South Orlando, thanks also to the manager of the dealer for his attention.

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Our Q5 was indicating a backup bulb out. We live in a rural county so our home dealership is 1 1/2 south of us. We went to Orlando for the day so we stopped by this dealship. They went out of their way to look at our issue and make us comfortable while we waited. The staff was extremely friendly and helpful. Although it turned out to be a larger issue that requires further troubleshooting, which we did not have time for that day but deeply appreciate e earthing they did to try and help us.

Excellent experience from start to finish. Sales rep, Mac was informative, not aggressive and fair throughout the entire deal. David from the finance department was prepared making the finance process a breeze. Can not recommend this dealership higher.

The physical facility is gorgeous but your repair/replacement prices are utterly unacceptable. I refuse to use Audi dealership for anything that is not under warranty or recalled.

We needed to have an airbag recall job done on our Audi Q5. Chose this dealership because it is much closer to home and would not have to waste a whole day waiting for repair. Very impressed with service, our service rep (Victor) was fabulous. The car was repaired as indicated on time. Car was washed, Vacuumed and we were out and on our way in a few hours! Will definitely return to this dealership in the future.

Service and all repairs were done in a timely manner and I was treated very well and everyone was professional. Highly recommend.

Service and all repairs were done in a timely manner and I was treated very well and everyone was professional acting.

I love Audi design, but am very unhappy with the service I received at this location. I have documented paperwork indicating this location never performed checks which were logged as completed by service. All cars need service, new and old. Trust and integrity are key elements in a relationship. You have received a very rare 1 star from me after I previously rated this location with 4 stars. Pay attention to detail and don't paste the same reply to this review. All customers should be sure to check the multipoint check inspection items for completion at pickup. Updated: It's not "I believe" your team did not perform multipoints, your team confirmed they did not on multiple occasions.

Always a 5 star experience 👍🏾👍🏾

Car service (oil change and software updates) was supposed to take 3-4 hours and ended up taking all day. On the plus side, they detailed my Q7 including waxing which was appreciated. IMO, they need to estimate time better so they don't over promise and under deliver.

Service advisor was fantastic, cost of the services preformed was ridiculous, over $200 for basically an oil change. Never again

An amazing experience! Mike Coburn was very helpful, knowledgeable and friendly!

Great experience!

The entire car buying process is normally something we look forward to about as much as a trip to the dentist. However, after pulling in to Audio South Orlando we were greeted promptly by Anthony Egbah. Right away we knew that this experience was going to be different! Anthony clearly goes above and beyond to create a comfortable atmosphere with his guests. After introducing us to the brand we went out for several test drives where he exhibited not only knowledge of the vehicle but also a low pressure approach that we really appreciated. This was the first "luxury vehicle" we had driven and we explained that we were early in our search. Anthony stayed in touch over the next couple of weeks in a way that was courteous and he quickly answered follow up questions we directed his way. At the end of our search, we came back to Audi South Orlando in no small part because of the excellent service, demeanor, and positivity we felt in that interaction. The facility is very nice, the car was certainly one we were impressed with, but it was Anthony that made it memorable. Thank you!

It was a wonderful experience that I had and the time I spent with Anthony the sales person.

If you are even remotely interested in purchasing an Audi, I absolutely recommend visiting Audi South Orlando and asking for Anthony Egbah. Anthony is not only very personable, he listens intently to the customer and works concertedly to match the car and price to the customer's satisfaction. Anthony ENJOYS his job and his employer; his sincerity is obvious upon shaking his hand and his pleasant demeanor and laugh are infectious. Richard Castro, Director of New Car Sales, was also eager to help me and very calm and professional -- even when my indecisiveness could have easily elicited much different responses. Probably the best car-buying experience I have ever had.

Worst experience I have had at a dealer in 20 yrs I am very dissappointed

Amazing experience. Mac and Austin were exceptional

David Wood from Audi South Orlando was fantastic...no BS, very responsive and smoothest transaction ever. He also took the extra time to walk me through all the vehicle options including setting up the app on my IPhone...not once but twice. Two thumbs up to David and team. Go see David if you are looking for a luxury car. And the best part they serve FREE Starbucks coffee in the waiting area.

Excellent sales personnel and very friendly and knowledgeable service personnel.

The experience was not unpleasant, and Dymanti(sp?) was very good at his job.

People skills are super, caring staff, great service

Great service, beautiful facility with lovely amenities. The staff are very friendly, kind, and knowledgeable. I felt very comfortable with them and knew my car was in great hands. Mike and Bob are both especially wonderful. ASO is blessed to have them as employees here! Everyone else was great, too- I wish I knew all their names! The loaner car was very convenient and appreciated. Thanks for all you do! I will be back! :(

Low-pressure but highly attentive internet salesman, Mac Scott, asked me how I prefer to communicate, and he stuck to it, answering all questions but never pushing. When I came in to buy, he took his time ensuring I went home in a vehicle I loved. The facility is gorgeous, too.

I purchased a used vehicle from them. I called the salesman "Austin" prior to going to see the car and asked him for a description. I go to the dealer and it was "Dead on as explained" The car was waiting for us. Everyone was friendly but most important honest. No games or runaround. I definitively recommend this dealership and team.

Efficient friendly service Better than any other dealership in orlando

I began my buying experience online. As usual, there was an onslaught of calls and emails from various dealers trying to sell me a car as soon as I tried to check inventory for the car I wanted. Audi South Orlando stood out. Mackenzie Scott sent an email introducing himself and asking me how I prefer to communicate. I knew then that I wouldn’t be tortured by daily phone calls hounding me to come buy a car. When I told him email was my preference he stuck to that, offered to answer my questions, and didn’t pressure me at any point. After my questions were answered, he asked when I would like to come for a test drive. I told him it would be a few weeks, and unlike other salesmen at other dealers, he left me alone until I contacted him. I could have bought a car much closer to home, but I knew this was the dealer I wanted to work with. When I finally got to Orlando. I found the showroom to be beautiful and the people friendly. In person, Mac Scott was very attentive and let me take my time, test-driving 3 different vehicles and looking at a couple more. He explained the features and how to use them. He worked very hard to make sure I left with the vehicle I wanted. Lawrence, the finance person, was also very friendly and helpful. Honestly, start to finish, this was my best car-buying experience. No pressure, just attention to my needs. I would recommend Audi South Orlando unreservedly.

This is a sales shop.....the service dept is just down right horrible. No call backs....consistently provide misinformation when you do make a callback or looking for updates on your vehicle.... It is hit & miss depending on who you reach when you do call......Arrogant support folks that act like no one else knows anything about cars......When issue was first reported,the service person accused me of aggressive driving as the cause of just the left side tires being at the wear bars after 26k miles on a set of Pirellis. Service management is a joke....they do no QA checks on their folks or follow ups with customers... After 18 months of complaining with no resolve even after explaining that the tires with just 26k miles were replaced to have the road noise still present.....The service dept still insisted it was not an issue with the car...... Fortunate for me.....finding out that there was a newly opened Lakeland Audi provided another option....finally got someone to listen and to look into the road noise. Come to find out that the left front bearing was bad....thus causing the noise and the excess tire wear.....so for 18 months this was the issue......Was there any conversation about compensation for me having to replace the Pirellis at 26k miles....oh heck no. This experience with Audi South Orlando has me looking to trade this car asap so that I never ever, ever have to deal with Audi again!!! My recommendation to all....go buy a Dodge......

Came in for air bag recall. Nothing has been wrong with my vehicle and then all of a sudden I have $2300 worth of stuff that is wrong with my vehicle. I did not ask them to look at anything else in my vehicle and haven't brought my vehicle back to Audi since of paid almost $4K fixing things on/in my vehicle. I fix all things on my vehicle and keep it running nice and smooth and all of a sudden $2300 worth of stuff that needs to be fixed. Ridiculous!!!!

Wonderful experience-Professional and friendly service as always!

I was interested in a Q5 there. When we went in to review some different payment scenarios, I asked and was told in no uncertain terms there would not be a hard inquiry. While waiting for the salesman to return, I pulled up my Credit Karma score and saw the dealership just ran a hard inquiry. The "finance guy" tried to lecture me on how credit works. Seriously? It wasn't a misunderstanding; the words were clear "It won't be a hard inquiry" I disputed it on my credit report but the dealership will not budge. If they lack the integrity to honor what their salespeople say, do you think they'll do right by their customers? Not a chance!

Great car, great service, great people , best car I have ever purchased.

Victor in service took excellent care of me and my A7!! Thank you Victor!!

I like it! The service, elegance, prestige & all of them are excellent. Thanks, Austin Christopher for your help. Drive to success!

The service is fantastic! Very professional and helpful!

I love everything about my new car...The staff at this dealership is amazing...Thank you for making a good deal and make another customer VERY HAPPY �... and I wanna thank you BEN the salesman for everything... you �

Victor did a great job explaining and recommending services, top notch

I would recommend Audi South Orlando to anyone looking to purchase a vehicle in Florida. I’ve never had a better car buying experience than working with this team in purchasing my 2018 Audi Q5. From sales to financing to management, I won’t go anywhere else to purchase a new car in the future. They are exemplary!

Everything at this dealership is excellent except the wait time for the service department. I wish that Audi would implement an express service for routine oil changes/tire rotation as other dealers have done. I had this service done at this dealership and it took approximately 4 hours (which is absolutely ridiculous). My appointment was on time, but then you have to wait for a service tech. to service the vehicle.

Other than the amount of time it took it was a very simple process. My sales rep, Austin, was informative and relaxed. He did a very good job and I would be happy to recommend the dealership.

Smooth transaction if you are an informed customer

Very good. Jim gave me another car while I was waiting for them to be done with my car

Got my SQ5 from there yesterday. Love it good service, just get more people working in the financial department to sell more cars faster!

Great customer service and friendly people. Fast and courteous

Audi of south Orlando, great experience had a nice time buying my use car , everybody was super nice,salesman have great knowledge of his Product , but fail fail to give all information on the vehicle because I don’t know the car with out navigation he didn’t tell and I paid a lot of money for the car it’s my fault not his , I will recommend this dealership to anybody but get all your questions answered before you sign.

We bought a new 2018 Audi A5 Cabriolet at a dealership in southern Florida but live closer to Orlando South. We had an issue right away with our new car and took it into service with Orlando South. They were incredibly helpful even though we purchased the car elsewhere. They bent over backward to correct our issue, inform us of features on our new Audi we hadn't been shown at the dealership where we purchased our car, provided us with a loaner car, expedited our service since we had a trip planned and ordered accessories for us. Our only regret is that we didn't purchase through them - but we will definitely purchase our next vehicle from Orlando South!!

MY SALES GUY BRIAN FENN WAS AMAZING. HE HELPED ME GET THE CAR I WANTED

Very good experience. David Wood was very easy to work with. Highly recommend him.

Carmela my service advisor did an excellent job in keeping me posted on my repair process.

It was a very long day for all involved. My 2012 TT vehicle received a 35,000 mile service. It was an extensive service and other problems that cropped up were delt with efficiently. The service advisor (Manny) made ever effort to keep me apprised of the progress of the service and comfortable whether I was in the customer waiting area of shuttled to the nearby mall.

I was very happy with the entire experience getting my A4 serviced. My service advisor even took the time to show me around the building since it was my first time there. All of the employees seemed very professional and it is a very nice facility. The work was completed quickly and I was on my way with a free car wash and vacuum.

Great service, when we arrived the staff were there and willing to help. I was not there all day as most dealerships . Friendly staff as well

Fabulous service! I love my new car and will happily buy again in the future from this dealership. Mac was great!

I recently purchased my 2018 Audi Q7 several weeks ago. Only one word is needed to describe it: "Wow". I would like to take a minute to rate my recent experience at Audi Orlando South. It was a smooth and seamless process from start to finish and the overall purchasing adventure was exceptional. I would like to specifically give a big ovation to Nabil Hayani, Audi Brand Specialist, and Sunil Prakash, General Manager. Not only were they extremely genuine, but also courteous, professional, kind, and exceptionally helpful.

The whole service experience was great from scheduling through completion. Victor made sure everything went smoothly and efficiently.

Exceptional service and loving my Q7. Thanks AUDI

First time leasing a car with Audi South Orlando, and I couldn’t be more pleased with the experience! Our sales rep, Lucy, was very personable and made the whole process actually enjoyable. After coming back from a bad experience at BMW, we made sure to ask for Lucy as she was not pushy at all and definitely knew what her customers wanted. Overall, we were very happy with Audi South Orlando, and I can’t wait to come see them all again!

Starting with the initial phone call to the dealership the customer service is excellent. Could not have had a better experience. I had previous experience with other Audi dealerships which paled in comparison with Audi South Orlando. Thanks Roman!

If you are looking to join the Audi family or continue the Audi tradition this is the place to do it. This is now my second car from this dealership and every time I walk in I am always amazed at the level of service and care they put into the cars and clientele. If I could rate them 10 stars I would. I personally worked with David Wood on my recent purchase and I highly recommend going to see him. David really takes the time to understand what you are looking for and helps steer you in the right direction. I have always hated going to car dealerships due to the back and fourth haggling from the sales team which is something that this dealership has never done with me. The entire team at Audi South Orlando is absolutely amazing and I look forward to continuing to work with them for years to come!

Overall what you would expect from an Audi dealership. I would have rated this place 5-stars across the board in years past, however, on my past service visit I was surprised how difficult it was to get someone's attention once I parked my vehicle in the service area, I wasn't greeted by anyone and had to find someone to acknowledge my presence. The service techs also somehow missed a pretty bad bulge in one of my tires that probably came from a pot hole. Not sure how they missed it since they rotated and balanced my tires as a part of the service and I also had my car washed and detailed. It was so bad that the service rep caught it the second he looked at my car when I came to pick it up before they gave me the keys. Thankfully he caught it and I was able to get the tire replaced, but this of course made me question the thoroughness of the entire 10,000-mile inspection. Hopefully my next visit is a 5-star experience as I had usually had in the past at this dealership!

Generally I despise car salespeople. However, for the very first time in my life this one car salesperson was truly excellent. Stayed away until I indicated I was ready. No sales pitch or bull crap. Very nice...

Very poor delivery. Vehicle was parked away from the building, sales associate did not go over the options on the vehicle or the manual, I was not shown the service department nor given their number and hours for business. Very disappointed and would not recommend this dealership.

Love this place! I bought my A3 here and also take it here for service. They absolutely take customer care to the next level. The staff is always welcoming and attentive. They provide coffee, water and snacks for while you wait or they'll take you to the mall if you'd rather wait there. It's so relaxing I almost look forward to taking my car to be serviced.

Went in for an oil change. Manny was helping me out. He was great!! Oil change was done in timely matter

I stopped in the Audi dealership in Orlando unexpected with a nail in my new tire I had just purchased from Audi. They replaced it for nothing and I was out in 1 1/2 hr. It was awesome!

Very nice experience tru all the process .. everything run smooth and they worked with me to meet my expectations thank you all ...Austin and Lio were awesome thank you guys

Brought it in for service 55,000 miles it was $600 there’s two issues that I pointed out to the service advisor neither one was addressed then I get my invoice back and get home start going through it and noticed that they said I refuse the rotation why would I refuse to rotate my tires when it supposed to be included in the service? No I’ve called him four times and left two messages and still have yet to get a response not great on customer service. Not to mention I’m also missing two valve stem caps,

Great customer service quality people everybody ask if I needed something educated people offering help

I’d looked a lot of places before falling for my Audi. My salesman was helpful. The finance part was dreadful! We wanted over 2 hours for someone to work on my paperwork and then it took 2 hours. I didn’t leave until 10:30 at night. They painted a quarter panel that had a problem and did an excellent job.

Excellent car buying experience. Very satisfied with our purchase. Knowledgeable and professional sales people and mangement.

Mac took great care of me throughout the whole process in a professional manner.

We were looking for a pre-owned Audi 6 and met David Woodd our salesperson. He was very well versed on the Audi collection and very helpful and patient. While on the lot we spotted a pre-owned A7 which we decided to purchase but it had some scratches on the fender. David got the company to fix the scratches so our car would be perfect. They sent it out to their professional paint company and the result was perfect. We are extremely pleased with the Audi South Orlando dealership and our sales rep.

Anthony Egbah was our sales guy and he was awesome. He was the first to greet us upon our arrival on the lot. He was helpful and did not make us feel pressured. He was very knowledgeable about the car we were looking at and has been great with communicating everything!!

Great sales staff and service department team and clean comfortable waiting areas. Well done.

Very knowledgeable sales man, that Made the process easy and worked out our trade-in allowing us to drive off the lot the same day.

Horrible experience today with your service and maintenance department Audi South Orlando. So disappointed after being a 5 year loyal customer. � Moving on!!

Everyone from the greeter to the service tech was friendly responsive and courteous. however when i called to ask a question there was no answer and my call was never returned, I guess that once you leave the dealership you are no longer important.

I can't say enough about General Manager, Sunil P. Amazing customer service and willingness to go above and beyond. Thank you.

I was so pleased with Anthony Egbah's professionalism, kindness and customer service! Buy a car here and wait for Anthony! Then wait for William Ortiz to handle the closing, you will not be disappointed!

Passing along feedback - purchased an A4 this year at ASO - great experience - only problem was financed through the dealership which ended up being a loan from Regions Bank - not sure if they informed you but they have no option to pay online unless you have a Regions account - it's a hassle that I would have avoided if informed at the outset - something I think about every month as I'm mailing a check or waiting on hold with Regions like it's 1998 - all else was great - Thanks

Great overall purchasing experience. The team listened to our requirements and worked through getting the right car. As always the signing paperwork process could be better and faster.

Above Average but not perfect. I was an out-of-state buyer and they could have handled it better. Liked my salesperson but had a hard time getting him to CALL me (he preferred to text) - and with the few minor glitches, a phone call would have been better in several instances.

Staff very responsive and attentive from the inception. Sales person very accommodating friendly, patient and knowledgeable. True proffesional in his interaction with us. The closing process for the purchase of the vehicle was a night mare. We spend over three hours waiting for the financial person to get to us .(we walked out due to the frustration) This was the Black Friday weekend that was not staff appropriately. Do not understand how a business can function without a contingency back up plan to handle such situations. Sad, really sad

Jessica was very thorough, professional, and pleasant to work with. We dropped the car off and picked up our loaner immediately. The work was done on time the car was returned in the same condition that I left it in. We are very happy.

The way customer service is suppose to be...loved!!

Waleed Sarwar is a great salesperson and a tremendous human being. He goes above and beyond the call of duty to take care of your needs. Go see him if you need another vehicle. He made the experience very pleasant. Neal the manager was really great too!!

I do recommend yes for sure, they are very professional and they do really know how to do car business

I test drove cars from multiple dealerships this past weekend. I had by far the best experience at Audi South Orlando and specifically Neil Puri. Neil was very helpful in explaining the details and features of the car we were test driving. I would highly recommend visiting Audi South Orlando and working with Neil.

D'Mani has been super helpful throughout our car shoooing and purchasing process. Non intrusive yet great and caring follow up. Thank you D'Mani !

Good people good vehicles good price what more could you ask for i love my escalade thanks Michael

Lucy was great to work with. We got a deal we felt 100% happy with.

I have the best experience every time at I’m at Audi. Everyone there is fantastic and makes sure I am always taken care of, especially Roman & Manny.

BEST CUSTOMER SERVICE :) AND VERY PROFESSIONAL TEAM,

My wife and decided on Audi South Orlando for many reasons, but the excellent Service we receive during the purchase process was the deciding factor. Austin walked us through every feature of the two cars we wanted and showed us all the fun stuff too. He knows his product extremely well. Never did we feel pressured to buy a car, but he made us realize that we loved the Audi lifestyle. Thank you Audi South Orlando. We love our new vehicles!

One of the best customer service experiences I have had. Michael was friendly, professional and very knowledgeable of the products. He went out of his way to make sure I received the car the day it was promised. I look forward to doing business with him in the future!

Was ok. I suffered for really exceptional bad customer service. Sadly the last service was the only good one

I have confidence in the staff at Audi of South Orlando, they're experience, professional and fixed a problem another Audi repair service created. I took my Audi to another Audi dealship for routine maintenance. I was told my car needed a couple of updates - something to do with the lights but didn't explain. A few days later I notice that the lights were out of alignment - the reflection of the light wasn't as high, looking straight I could see where the beam stopped shining. Audi of South Orlando took care of the problem.

Our experience was excellent. Our salesman David took great care of us and we would definitely recommend you buy your next car there.

Everyone was very nice . Thank ya for my first time there since moving here in June

I flew into Orlando, car was as promised, they quickly got me in and out. Once back in Carolina I had a problem with the car. No questions asked they took great care of me.

D'Mani was an excellent salesman and listened to my needs and wants.

Our sales person Austin was wonderful And very informative.

Carmelo was excellent, kind and did his best to make sure my work was completed efficiently and expertly.

Explained everything and were super profesional and patient

Josh and the team were friendly, professional, and on top of every detail. Just what you want from a dealership experience.

Great car buying experience. Customer service was fantastic. Would definitely recommend.

My sales person GEO was outstanding in every aspect of my purchase. He was knowledgeable in all aspects of the Q7, excellent follow-up, and handled the car delivery superbly, I would highly recommend him.

Had a great from the moment we walked into Audi South Orlando. Greeted by sales associate Alvin Neris who was helpful and knowledgeable. From start to finish he helped me find the exact vehicle I wanted. Was very responsive and kept searching until he found the Q3 with the exact options I wanted. Once it was found Alvin kept me informed as to it's arrival. Thank you, I believe I made the right decision on where and what car to purchase.

I had an exceptional experience. Tony Egbah rocks!

David Woods & Marina Vilberg, I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my new car last week. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype. Thank you so much for answering all of my questions honestly, and making that five-hour process not as painful as it otherwise could have been. I'm happy with the car I purchased, and I'm not freaking out about the purchase price. That's a pretty ideal situation when it comes to buying a new car, and it's all thanks to you. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Audi South Orlando, and telling them to ask for David. Thanks again.

Austin was fantastic!!! He was very helpful and caring! He made sure the deal was done accurately and quickly! I would recommend him and Audi South Orlando to anyone who is in the market for a new or used Audi!

Disappointed. Lack of Service employees in a wait time of almost 3 hours for a single service in my car. At the end, they turned it back dirty. Not even the promised wash had been done.

EXCELLENT!!! Would recommend Audi of South Florida to everyone.

I purchased and serviced my Audi from Audi South Orlando and have always had a great experience. Romin R just recently helped me with my service appointment and he and the other serve staff went above and beyond to make sure our experience was second to none!! Thanks Audi!

i will go back again, everything went smooth , very happy with service, explanation of everything

Brian Fenn at Audi of South Orlando was the bomb to work with!! He listened to my needs and delivered a great experience!! One of the best I have ever encountered when buying a vehicle. He was prompt on replying to my questions whether it via text or phone. When I win the lottery, I'm going back to him to purchase my Audi R8!!

Great experience and great customer service, Pam is amazing. Loving my 2018 Q3

Great dealership, friendly and honest staff. They made the car buying process easy and were not shady like some other car dealerships.

Buying a new in a very special situation. Tim is super patient, has a great personality and client relationship.

It's really ridiculous if you take your car to a dealer for service and they break your rear view mirror but won't admit to it!!!! I mean seriously the mirror was perfectly fine and now it's hanging by a tread. You must have hit it pretty hard to make the back break out the way it is. Accidents happen but for a business not to own up to what one of there workers did is extremely bad customer service!!!! Now this is not a plain old mirror since it's in an Audi the new mirror is $820.80 (without tax) Oh but they will give us 10% off!

Manny, our Service Representative, is superb! He quickly responds to all of our needs, is very courteous and professional! Our mechanic, Doug, does great work and fully explains any issues! We're very happy with Audi South Orlando!

Awesome all around. I'll be back again. No need to go anywhere else.

Wanted me to get a whole new key including reprogramming even though I still had the transponder part, went to AAA and got it all done within 10 mins for less than $100 compared to the $500 plus towing and 3 day process from the dealership...

Sales personnel were exceptional . Customer focus with superb listening skills.

I'm an out-of-town buyer so I got contacted with a sales online. The process was pretty straight forward. Almost got everything ready before seeing the car. Neil Puri was the guy who helped me test drive the Audi A6. He is friendly and professional. The day was a busy day and the buying process took some time. Other than that, the overall experience was very good. I would highly recommend this place to anyone who wants to buy a Audi car.

The Audi South Orlando staff is amazing, especially David! Thank you all for an awesome experience.

as always the service was Concierge and Josh was the perfect person for the job

It took quite some time to pick out the car my girl wanted, but they were patient, non aggressive, and professional. All in all a really nice experience and a great vehicle

We drove from Clearwater to Orlando to become part of the Audi South Orlando family and drove home in the exact Audi allroad my wife wanted. Aj Kwatra was a true professional from the time we walked in the door until he delivered our allroad with Audi South Orlando style. Aj was polite, informative, attentive in our questions, needs and most importantly "real". Aj was not pushy with any hidden agenda or sales tactics, he was precise, transparent and knew his product. He treated my wife, son and myself with great respect showing class combined with understanding and knowledge about the Audi brand. This was one of the best purchasing experiences of our lives thanks to Aj and the Audi South Orlando management Team. Even the finance department was top notch with D' Mani Smith making the experience complete. D' Mani was very professional, efficient, personable and transparent. I will recommend Aj and Audi South Orlando to anyone looking for great customer service and a new Audi. Thank you for such a pleasant experience.

Great service and friendly atmosphere, they did everything possible to give me a fair price, will definitely return!

Had an issue with my license plate bracket on my car. It's was beyond repair and the wife had to try and locate a new one while I was working. They were wonderful to her and get me back on the road in no time. Much appreciated.

The Light came on in my 2015 Audi A3. It turned out to be the water pump. It was replaced under warranty and now it's back to normal.

Brian and his partner was great in helping with the process, it was very smooth. I would come back to this auto dealership for a new car anytime. Hope they will still be there.

I brought my car in just for a tire pressure top off and Will was the tech that did it for me. He insisted that we wash my car and even though I was busy and about to drive to Jacksonville he got the car washed and vacuumed in a timely manner and gave me a bottle of water for free too.

Excellent service. Great environment. Super clean place. The staffs work very professional and efficient.

Air bag takata replacement. Was told it would take about an hour. Still there two hours later!

Excellent job on customer service. Friendly sale rep . Thanks I would like to do business with them again

The customer service was excellent and I enjoyed the loaner very much.

Mr. Rodriquez was very professional and knowledgeable about the Audio vehicles. He made my car buying experience less stressful.

Took my car in for service yesterday and it couldn't have gone any better. It was a pleasure dealing with everyone.

Altout I was just in for the takata air bag recall. I was treated excellent. I will be a future customer for sure.

Great Customer Service!!! Responding so quickly and Offer Free Shipping to solve issue. Gave me the best deal to keep Warranty Plan from .

Randy was a pleasure to work with and provided us with a great experience! I appreciated his honesty and commitment to make sure I understood the condition of the car before I arrived. Randy answered ever question in detail and made this transaction smooth and hassle free.

Came in to get my car serviced and I was so appreciative of the great service that Josh Foley provided. And to add to the superb service, I enjoyed the bagels and hot Starbucks coffee!! I love great service!!!! Thanks AUDI! I'm a customer for life!!

The process for my wife was flawless. We purchased while living in Pensacola and drove down to pick up the car. The team, especially Bryce, was more than accommodating and handle everything very professionally. They welcomed us at the door. What a class act. I would defiantly purchase from Audi South Orlando again in the future.

I drove from Tampa to Orlando to purchase my new Audi and I'm sure glad I did. From the moment I stepped foot into the dealership David Woods and Jeremy Keller made this the BEST car buying experience in my life! They answered ever question in detail and made this transaction so smooth and hassle free. I left the dealership in less than 2 hrs. I've never purchased a car that fast! Mr. Woods is the best at what he does and got me the best deal! I am referring all of my friends to him and finance guy Jeremy. Audi of Orlando South should be really proud to have them apart of their team. I plan on purchasing all my other vehicles from them as well! I have had such a positive experience that I plan on driving the hour to get my oil changes when the time comes. Kind Regards, James Booth

Awesome. Excellent service, service manager and service consultant engaging with customer and attentive to customer's needs and requests.

Very friendly and professional. I was offered a loaner, though I did not need it. The whole facility is very clean and well thought out for the customer's convience.

Loved the customer service, they really care about our satisfaction. They did their best to get me a good deal! I'm in love with my new baby Audi TT convertible ! Thanks Bob! Thanks Alvin! Thanks everyone who were involved in the sale and final steps! Beautiful team!❤

Friendly, knowledgeable staff. Have had my car serviced here before, always a pleasant experience.

I recently purchased a Q3 from Audi of South Orlando. I went in to look at the Q3's and ended up buying the car. It was a relaxed purchase Austin my Salesman was informative and knowledgeable. He continues to stay in touch with me to makes sure I am comfortable with the car and I can call him with any questions that may arise. Very happy with my purchase and the quality of the staff and the treatment that I received.

Purchasing a vehicle out of state was a first for me but with the help of Christopher Gallagher and David Wood made it easier. I've been in contact with David for about two weeks before flying to Orlando and answered all my questions. Now a new owner of 2013 Range Rover Sport I couldn't be more happier and it made buying easy with the group at Audi South of Orlando. By the way thank you Christopher for driving me to Wells Fargo. This is worth giving a 5/star review.

The dealership and representatives were outstanding making the purchase a very easy process.

As always very impressed with the quality of workmanship & customer service/satisfaction that Audi @ AutoNation provides. We love our Q5 and we always get treated well and know our SUV is in good hands when our SUV is being serviced!

I brought in my Q5 for for an inspection. Service adviser Carmelo was courteous, professional and competent. He made sure my car was serviced in a timely manner and kindly answered all my concern questions.Thank you!

Excellent Service, The employees are very Professional and helpful

It has been a wonderfull experience! Very good service and quick delivering!

Excellent in every aspect great job and very satisfied

DONT SHOP HERE!!!! Horrible customer service at Audi South Orlando. It's a used car sales mentaility. You have to factually check what the sales rep say and after you agree to a price the finance managers play sleazy games and change numbers to be higher. If you buy here check every line on the agreement contract before you sign. They tried to raise the cost over a thousand dollars and when asked they just tried to play con games. Don't we shop at luxury dealers for superior customer service? Skip Audi south Orlando. I walked after their shady games. #conman #learnluxurycustomerservice

Buying the car was easy and stress free. The prices were competitive.

I recently had my car serviced and was feeling a bit uneasy about the way I was treated compared to others. When I got there I was greeted by Josh Foley. He greeted me with a subtle smile and after I told him what I needed, he then told me to go have a seat in the waiting area, someone will be with me. Seconds later another costumer walked in and his entire demeanor changed. He greeted her with a bright smile and after she told him what she needed, he then walked from behind his station, directed her to the waiting area, pointed out other waiting areas and restrooms and offered her complimentary snacks and beverages. All while I'm standing in the near waiting room watching in disbelief and asking myself why didn't I get that same treatment? Things got better once I was greeted by Service Manager, Peter McDonald. He took care of me and got me on my way. He was courteous and polite. His level of professionalism brightened my day and made me feel at ease.

All personals did a wonderful job, especially mr GIO sales person of my car Audi Q5

After previously dealing with Audi South Orlando Audi I can say that I am very pleased with their customer service. Rick Hires (Service Manager), personally reached out to me and went above and beyond to handle any concerns I previously had. He arranged for a valet to pick up my car from Winter Haven and bring it to the South Orlando dealership while it was being serviced for an oil change; all while I was provided a loaner car (Q3) until servicing was complete. My car was picked up Wednesday afternoon and was ready to be delivered back to my home Thursday morning. My car was returned to my home with oil change completed and the car was completely detailed from inside out. Rick later reached out to me to ensure that everything went smoothly and I informed him that I was more than satisfied with the service. The service was quick and professional and I would highly recommend working with this team. Thank you South Orlando Audi and Rick Hires!

Very nice dealership and sales staff. I'm very happy with my purchase of a certified Audi. The sales process and trade in went very smoothly. Audi salesperson Gio was very knowledgeable and not pushy. We highly recommend Gio and South Orlando Audi.

Really good service.it was what we were looking for

Great experience - no negotiation required to get a great, transparent deal. I highly recommend this dealership!

Bought a Q5 and the service was great. My wife and I are very pleased with our purchase.

The negotiations were handled very respectfully of my time. Once the decision was made to purchase, the process including financing and delivery was very efficient and quick. A very good experience.

Excellent customer service! Service advisor Liz went beyond my expectations 100%. Pleased with the service they provide me.

I just purchased a car in Orlando, FL. I live in Chicago and did this on the AutoNation website. Austin Christopher answered the phone when I called to inquire about the vehicle and couldn't have been more helpful! With his help in texting me pictures and answering all my questions, I was able to make the decision to buy the car that same day!! I flew down from Chicago and Austin went above and beyond by picking me up from my hotel and taking me to the dealership. The car was just as he described it! Beautiful! The dealership is large and they made it a point to make me feel welcome. If you are looking for a car in the Orlando area then Austin Christopher is the person you should contact!

Bought my third Audi last week. Have the pleasure of Having Gio help me again and he made the experience fast, got me the perfect car and had it ready for me the next day even though it was in Palm Beach!!Time is short these days and by working online for most of the financing part of the process I avoided a huge amount of time at the dealership. I called told him exactly what I was looking for and he found it within minutes. He had the car at the dealership and looking like it had just rolled off the factory floor when I arrived to pick it up. Everything was ready to go when I arrived for my appointment and I quickly signed the paperwork. Gio then took the time to set up all the myriad of electronics hands free, cellular hotpot and such for me so i had no further things to do to drive the car straight out of the dealership with everything working. Every experience has been incredible dealing with Audi of South Orlando but each visit somehow is better then the last. I would recommend to anyone as everyone I have spoken to has been helpful, kind and accommodating. They always offer water and on complimentary "top offs" where they check all your fluids and fill them if need be, I most often get back in the car to an ice cold bottle of water and they have detailed it. I have had several other "luxury" brand vehicles but no one rivals the personal service of this dealership. They have earned my business for life...

How a car buying experience should be. No pressure, no crazy sales tactics. Shopped many dealerships in the area and this was the only one that felt right. Seemless process along with a great Audi product.

Escalated a concern to the GM (Sunil Prakash) regarding his sales team's misleading statements and false promises in relation to the purchase of a $40,000 pre-owned vehicle. Sunil Prakash responded to my concern by stating "My job is only to make sure the vehicle starts, drives, and turns." This would indicate to me that this dealership cares about only the sale of a vehicle, your money, and how much you spend. When in all reality when you visit a dealership you are giving that dealership the opportunity to earn your business and continue business throughout the course of vehicle ownership. I was told (following my $250.00) reservation of my pre owned $40,000.00 vehicle that this dealership would be selling it out from underneath me if I did not make an appearance at their beckon call (which was 2 days prior to my appointment confirmed by email). I would encourage the caring, educated, and goodwill-seeking consumer to shop elsewhere as this dealership cares more about your money (common stereotype) than your best interests.

Good service. Mr. Peter got me in and out in no time.

Waleed Sarwar is a 5 star salesman. I highly recommend.

Excellent exceptional customer service. I had reservation about shopping at a big dealership until I went to Audi South Orlando to buy my Lexus. I will do it again if I have to and I'll recommend AutoNation to all my family and friends. Five star treatment all the way.

It was easy to buy my car from Chris. A real pleasure!

My experience was great thanks to Randy Rodriguez my sales rep he really took good care of me I definitely recommend him if you are trying to purchase a car !

Michael Jankoski was wonderful to work with! Highly recommend him!

Audi South Orlando staff is always amazing. Very attentive and thorough. I love my audi q5!

Audi at South Orlando was wonderful to work with. D'Mani Dmith made buying my car a great experience.

I visited this place for the first time and I love the service. Lucy was fantastic. At the end of the day I left driving a beautiful new Audi.

Upon visiting this dealership to just compare the Audi Q7 to other SUVs, I became convinced that the quality of this vehicle and the buying price was superior to others. The customer service was superb!

I bought my certified pre-owned 2017 Audi A4 a month ago and recently discovered that a previous owner spilled something on the center console infotainment center causing buttons to stick. I took the car back to the dealer but was basically called a liar and that I spilled something on the buttons. The dealer refused to fix the console saying it is not covered by any warranty. It seems that they treat potential buyers with so much attention but once you buy, they forget you. After spending 40K on a car, you'd think that it would be a no brainer to address a simple problem. Especially seeing that the vehicle underwent a supposed 300 point inspection before it was sold to me but it seems that was a lie. In addition, the vehicle inventory listed different rims than what I received, therefore making the 300 point inspection a complete fabrication. Overall, very disappointed with Audi of South Orlando. My sales agent was very professional but surprisingly is no longer with them. I will never be doing any business with this dealership in the future.

Waleed was very helpful and was not your typical pushy salesman. He was great! The process was quick and easy. no stress!!!

Everyone had great customer service very polite I will definitely be going back and referring a friend

Excellent customer service--Peter made me very welcome on my first trip to SO. Thanks to @CFLAudiGroup for the recommendations. Find us and join us on Facebook!

The experience was great. Tim Hanna went out of his way in every way. It was a pleasure working wth him

The personnel and facility are welcoming. After my first visit, I looked forward to returning to purchase my new car.

My original plan was to "just look" at the Audi A4. The salesman and staff at the Audi dealership (South Orlando) were so great and helpful that I got the car that day. I love the car and I would recommend Austin Christopher (salesman) and the entire management team in a heartbeat.

Excellent. Quick purchase. Easy. Accepted my trade in without setting eyes on it. Zero hassle.

Worst Customer service EVER... if I could give them zero stars I would!!!

Bryce was incredible! The experience and product were beyond our expectations! We looked through many Audi dealerships for our car. Drove 2 hours to get to Bryce! They acknowledged us and worked with our budget in a 24 hour window! Other dealers passed us on to others quickly, with little follow up. He had everything waiting for us when we got there and we walked out soon after with our new Q5! He showed us all the options we had and was More knowledgeable than other sales reps We encountered our in our search. If you buy a car from this dealer, go through Bryce for the best deal!

I had a great buying experience at Audi of South Orlando. When I arrived to look at the vehicle, it was already prepared for me and parked at the entrance. Krista, the lady who showed me the car, was very knowledgeable about it. She knew what options the car has and how they work. Krista gave me a great presentation, which I was surprised about after dealing with some other dealerships in the area. The whole process was clear and quick. No surprises.

Wanted to buy a part on a Sunday afternoon. The parts department closes at 4 that day I reached at 3:59. It was already closed and everyone gone despite the fact that I called ahead to state that I might be a minute or two late. He simply disregarded the fact that I wanted to purchase an item and closed up shop. Will not be giving them any of my business in the future.

Excellent customer service so far! Lucy was awesome, very attentive and knowledgeable. Also it's nice to have free car wash, Starbucks coffee and snack bar while waiting.

My overall experience was great. They took care of all of the paper work and worked with their banks to get the best interest rate possible for me (even better than CFE and Fairwinds). Free car washes are also nice, and also the snack bar. They're not pushy salesmen, and understand an individuals financial reality for the most part (won't try and up-sale you for more $$$). Again, great experience overall. (I will change this review if anything changes for the worse)

Very helpful salespeople - specifically Krista and Bryce. They really bent over backwards to get me the car and terms I wanted. I noticed some blemishes on the car the next morning and alerted them right away. Follow up was quick and resolution oriented, so feel like I made the right decision in choosing this dealership over the other one even though this one is farther from my house. If this treatment continues, I look forward to being a long time customer.

My overall experience was excellent. I looked at other dealerships prior to AutoNation and this was easily the best choice for me. Salesman Austin Christopher was excellent. He was friendly and he went into great detail when he took me for a test drive. I was very satisfied with the deal that was made with my trade

The service offered by Audi of South Orlando is second to none. The sale representative D'Mani Smith had a great sense of humor and was extremely knowledgeable in every aspect of the Audi Q7 which help my wife tremendously since she was undecided between the Lexus GX 460 and the Audi Q7. Once she drove the Q7 and D'Mani explained to her all the features and the handling of the Q7 she was sold at that instant.

Was a pleasant experience and I found exactly what I was looking for.

I just wanted to write to let you know how the staff at Audi of South Orlando – in particular, D’Mani Smith – over and above to make my experience beyond remarkable. Everyone was patient, informative, and friendly. Often when dealing with car dealerships, it’s easy to leave feeling like just a number to fill a quota, but not at Audi of South Orlando. I felt the staff worked with me to find a car that suited me for a fair price. What also sets them above is the service after I purchased the vehicle. Not only did they follow up to see how I was enjoying my new Q7, D’Mani and Jeremy Keller did not hesitate to make sure I was satisfied when I informed them of an aesthetic issue I was having with the car. They went above and beyond to accommodate me and work around my busy schedule to make sure I was happy with my buying experience. So needless to say, I was thrilled with the customer service and would highly recommend going there if you’re in the market for an Audi. Thanks for going the extra mile to make my experience really stand out.

Great i would recommend waleed from South audi of orlando