Chris Jimenez was really outstanding as a sales person. I have bought many cars but never have I met a salesperson as pleasant and helpful

It Had The 2019 Audi,A4,A5,A6,Q3,Q5,A8L,Q8,Q7& More Luxury Vehicles!!!!!

I'm giving the dealership a 3, that being said the only reason I bought from here was the professional way Austin Christopher took care of us. I give him and the financing departments William a 5 outta 5. I came here serious to buy a car, walked around one salesman greeted us said he'd send someone out, 10 minutes later another guy came out, he said I'm already with a customer. So I had to go looking for someone to help us, which when your buying a car isn't usually so difficult. They had no vending machines or snacks, my husband and I sat there starving for hours. We did end up purchasing due to the knowledge and experience Austin brought to the sale. He really knows everything about the cars, he will show you everything you need to know.

Paul was amazing! Bought our Audi TTS at a fair price and it was such a smooth process!! Thank you Paul!!

Got a good deal on a 2015 BMW 428i w/ the M-Sport package. Michael Collins helped me out and it was a very laid-back process. He basically sold me the car by letting me have fun driving it, which was great. The only small thing I could mention was the detailing on the car. There was still a slight haze on some panels from what I am assuming was their waxing stage. I was able to easily buff it off and it was no big deal to me, so I still say five stars since the interior and everything else was well-done.

I had my car serviced here, on time, no surprises and courteous servce

Purchased a used Audi (2016 A4) - brought to dealership for a recall and overall service. Overall experience was great, the staff were professional and helpful staff at all levels.

Derrick took very good care of me. He explained everything to my satisfaction. I waited while my car was being serviced and enjoyed the Starbucks coffee. This is a very friendly facility.

Se vc for Brasileiro e está querendo comprar um veículo AUDI em Orlando procure o vendedor Marc Marques na AUDI South Orlando, muito prestativo, profissional e realmente luta por nós Brasileiros. Comprei meu carro com ele e fui muito bem atendido com cordialidade, transparência e rapidez. Muito obrigado meu amigo, estarei passando seu contato para vários amigos.

Mac was fantastic! He took the time to learn what was important to us, and focused his approach based on those things. He gave us great options, was knowledgeable, and fantastic to work with. I would highly suggest Audi South Orlando, and particularly Mac.

I recently purchased a car and the salesman Giorgi went above and beyond to help my get my car and be taken well care. If you are looking for an Audi definitely ask for him. I would also like to mention the two sales managers who helped as well. So my experience has been a great one.

Jim was a great service manager. He walked us through the whole maintenance process and then kept us up to date during the whole maintenance process of our Audi Q7. Great service and awesome personnel.

We did our 45k Check up yesterday with James our Audi Rep he was very thorough and professional Tks 👍

Great service, very attentive and efficient

Just picking up my daughter there, I used to have an A8l quarrentl with a 4.2, 2002, phone, nav system. This baby crushed crown Vic's. Best car I ever owned

Great experience with the Audi staff, very professional and courteious. Only issue was the cost of window wipers...$83 for the pair and I have only had the car 9 months. Said no to that.

My entire overall experience at Audi South Orlando was beyond wonderful. Marc, my sales rep, was very accommodating and worked very well with my hectic schedule and communicated with me each time I had questions. He made this entire experience very easy and enjoyable and I am so happy with my new vehicle.

My entire overall experience at Audi South Orlando was beyond wonderful. Marc, my sales rep, was very accommodating and worked very well with my hectic schedule and communicated with me each time I had questions. He made this entire experience very easy and enjoyable and I am so happy with my new vehicle.

James Byrnes was hands down one of the best salesman I’ve met. He was super connected and interested in what me and my friends had to tell him. He was really relatable and just an overall great guy, he definitely has the right drive and motives it really makes you like him as a person and salesman. Highly recommend asking for him

James Byrnes was very kind and helpful, really does deserve more than 5 stars. Very knowledgeable on the product.

Paul was amazing! He helped me decide which car to get into. Not too pushy at all, there’s free snacks and Starbucks(: He really educated me on the car I was buying, I would definitely recommend!

James Byrnes, I had a very good experience with him he provided us with great service and was extremely nice, I truly recommend speaking with him if you visit this dealership.

From the moment that I spoke with Tony (Sales) on the phone through my interaction with Sterling regarding finalizing the registration process my experience was excellent ! I chose a preowned vehicle it and it seemed to me that this dealership genuinely cares not only about the customer experience but also the cars they’re delivering to their buyers. Tony was informative, fun and expeditious while selecting and purchasing the vehicle. He treated me fairly, with respect and I highly recommend utilizing him when visiting this dealership!

My lady works here. Awesome dealer to by a fine beautiful cars a luxury car or a real fast car Audi is in my Xmas list. Lol love it..

From the moment that I spoke with Tony (Sales) on the phone through my interaction with Sterling regarding finalizing the registration process my experience was excellent ! While I did not purchase an New car, I chose a preowned vehicle it seemed to me that this dealership genuinely cares not only about the customer experience but also the cars they’re delivering to their buyers.

From the moment that I spoke with Tony (Sales) on the phone through my interaction with Sterling regarding finalizing the registration process my experience was excellent ! While I did not purchase an New car, I chose a preowned vehicle it seemed to me that this dealership genuinely cares not only about the customer experience but also the cars they?re delivering to their buyers.

Great service and staff is very helpful and willing to answer questions.

Terrible customer service from Mac Scott, Internet Sales Manager. Aggressive and disrespectful. This is not the kind of service I expected at an Audi dealership. Will take my business somewhere else.

Service is always amazing. One point to note, if they are going to vacuum the car, please do the back floors as well, maybe even the seats, thanks

The experience is getting more and more like Jiffy Lube.....trying to pressure you to add additional maintenance on top of the annual plan. Went in with a quote of $1300.00 with add-ons jumped to $2500.00. During this visit I voiced concerns on the grille peeling again, bought a new one almost 3 years ago for the same reason and was told it was a defect which has now been corrected on the newer models....so I need to buy a third one in 3 years due to the defect.....WHERE IS CUSTOMER CARE!! Love the verbiage used....to keep your vehicle in Audi working condition.

I had a great purchasing experience at your dealership. Every phase of the process was stress free. My sales associate, Anthony Egbah was very knowledgeable of the product, and understanding of my needs in the vehicle. Neal Nicarry , the acquisition manager also did a fantastic job introducing me to the vehicle and delivering the vehicle. He really helped me understand some of the main features in the vehicle. Dave in finance really made the purchase stress free. The numbers that were discussed up front were exactly the numbers when the purchase was final. The vehicle purchased was as a CPO so the workers in detail must get their props. Great job inside and out. The vehicle looked brand new. Thanks for wonderful experience.

Very helpful throughout the entire buying process.

Michael Collins Was my sales person no pressure great sales experience I received a fair price for my trade-in .Michael Allowed the car to sell itself while pointing out all of its features very informative all of the way I traveled Well Beyond local dealership Michael made it well worth the trip ! Would definitely recommend Audi south Orlando.

Everything is working the way it should be. So far no issues with service light issue . Thank you Chris for listening my concern and finding solutions.

Harrison was great. The facility is awesome and the employees are courteous

Great customer service from Derek. Highly recommend both him and Audi South Orlando.

Thank you Christopher for making me feel at ease visiting the service department at Audi Orlando. I'm from Oklahoma and this was my first time at your location. It was a pleasure meeting you. Thank you for the recommended services you suggested. I will definitely give you a call when I'm ready to schedule. Your service department is top notch from the time I dropped off my vehicle until it was time to pick up. Thanks again!

Thanks to Harrison Lyons, customer service at Audi South Orlando is always excellent!

(Translated by Google) Very much attention (Original) Muy vuena atención

Great experience at Audi South Orlando. They were willing to work diligently to get you in the perfect car you wanted at an offer you felt comfortable with. No hassle, felt like it was a great conversation rather than a sales pitch. Would recommend Audi South Orlando any time.

I had a great experience recently purchasing a new vehicle from Audi South Orlando. My sales person Austin was fantastic. They worked with me to get the vehicle that I wanted at an offer I was comfortable with. No hassle, felt like a conversation not a sales pitch. I came away very happy. I would recommend Audi South Orlando everytime.

Excellent service from Neal Nicarry. An A + service.

Go and look around the showroom. You will leave with a reliable and smart looking Audi. Entire staff was personable, polite and willing to negotiate. My husband surprised me with an A4 and this was his experience. Thank you Audi South.

I purchased a Q7 at Audi South Orlando and it was a great experience! No haggling over the price, fair trade value, and quick buying process. Hafid "Mo" Hind was awesome and I highly recommend him.

Who Likes to get their car serviced? I do! I tell my husband all the time, that I pick the car I drive by the Service Department that will take care of it. This Audi South Orlando never disappoints me. They bend over backwards and keep in contact with me, every step of the way. This past service appointment (my Audi is a 2015 Q5) gave me an opportunity to meet and work with Gio and Manny. Five Stars to both! When its time for a trade-in, you bet I will call Audi South Orlando.

(Translated by Google) Excellent attention, I was treated by Randy and the treatment was first. At all times Randy was very professional, kind and cortez. I allow myself to recommend it widely. I am extremely satisfied. Thank you. (Original) Excelente atencion, fui atendido por Randy y el trato fue de primera. En todo momento Randy fue muy profesional, amable y cortez. Me permito recomendarlo ampliamente. Estoy sumamente satisfecho. Gracias.

Our Sales guy Mo Hind was amazing ! Super nice, fast, knowledgeable. This place impressed us. David w at finance was also very professional . we found their pricing to be less than all other places and they worked around our schedule. Thank you guys for being so awesome.

Nice experience.

Randy Crespo did an excellent job putting me in a used Audi A8. When I told him I was on my way to see the car he had it placed in front of the store cooling off. It didn't take 30.minutes just to do a test drive he was prepared. I usually don't like the car dealership experience but Audi South has some good people to work with and Randy was the first of many. I would recommend this dealership and sales rep to anyone asking.

Dealership staff was friendly and efficient.

I have been driving Audi since 2002 and Audi South Orlando truly understands customer service. My service advisor Derek did a great job during my recent visit in excelling the expectation of great service and he was knowledgeable about the car's technology and very efficient and friendly. Kudos!

Great

Since I have owned the Q5 I have nothing but terrible service from the dealer. They overfilled the engine once and had to be picked up at my home because of the engine skipping. Another time the screen went haywire and they said they would have it in two days. They had it for 2 weeks, could not figure out the problem, had to get corporate involved. Went in for a tire rotation and they tore the rear bumper loose. They told me where I could take it to get it fixed, but they would not handle it. They did pay for it to be fixed, but I had to take my time to deal with it. This last time, I had a water leak and they said I need to replace my thermostat housing and water pump, and that the hose had to be replaced because they were a one time hose. This is total BS. I called Corporate and they stated that was not true. When I addressed them with that they stated they misunderstood the mechanic. BUYERS BEWARE!!!!!!!!!

Great experience. Everyone is very cordial and profesional.

Great service by Romin and Chris. Greeted promptly and kept informed of repair progress. Service completed at anticipated time.

Romin is the best at making sure the service of my car is perfect before returning it to me. I recommend anyone to work with Romin because he communicates and makes sure you are fully satisfied by the time it’s done. He deserves a promotion for his wonderful customer service skills.

We had a great experience purchasing a used car from Audi of South Orlando. Austin was our salesman and he was great from the first email contact right through the test drive and purchase process. Very friendly and zero pressure. We are very happy with our new (to us) Ford Explorer. Thanks Austin!

5 stars from the moment I pulled in. Great service by Harrison who kept me informed throughout the entire service visit.

Audi was extremely accommodating and understanding of my situation. My son's car needed new engine, but still would run. Anthony and the Audi team let us complete a trade in deal for a used car without receiving the trade it. When I was taking the car to drop it off, the engine seized and I ended up having to tow the vehicle to them. They kept the original deal in place despite not bringing them a running vehicle. If it weren't for their generosity and understanding my son wouldn't have a car, and I'd be out a LOT more money! Anthony always referred to us as family and even treated my son like his own. He made several comments about being in my shoes and how he felt that he was helping purchase a vehicle for his own son. I've never experienced that kind of caring and dedication to a customer. I truly felt like part of their family (despite not owning a single Audi). I will make every effort I can to purchase from them again!

Great experience. Austin Christopher was knowledgeable, thorough and a pleasure to work with. The bettered the financing from my bank and the whole process was smooth and transparent. It was the best car buying experience I've ever had in my 66 years.

My service was excellent and far above expectations. I went in thinking I had made an appointment for my yearly service but the service reps informed me that wasn't the case but still managed to take me in and due the yearly service in no time. Thank you so much for the great experience!!!

I had a great experience. The GM and Salesperson D'Mani Smith were exceptional. Looking at a second purchase now.

My service was excellent and far above expectations. I went in thinking I had made an appointment for my yearly service but the service reps informed me that wasn't the case but still managed to take me in and due the yearly service in no time. Thank you so much for the great experience!!!

Best car-buying experience I've ever had. Austin was a great, no pressure salesman and he helped us find exactly what we were looking for. He took the time to make sure we were happy, and we are very satisfied with our purchase!

Got a nice car for a reasonable price and the service has been good so far!

Great place of business, very friendly and welcoming staff there. Randy was the star of the show and put me in the car that I wanted with excellent customer service and a very comfortable experience thank you Audi!

Brought my Q8 in for service and was very impressed with the level of quality and professionalism of the staff. Definitely one of the best Audi dealers I have visited.

Great experience! Randy was my salesman and he was incredibly helpful in working with me to get me the deal I was happy with. Great dealership, and couldn’t have had a better experience getting my first Audi. Will definitely be coming back next time for my second! Bonus shout outs to Mo, and David for their assistance, and the manager! Amazing staff and highly professional! 10/10 Experience.

Great experience! Randy was my salesman and he was incredibly helpful in working with me to get me the deal I was happy with. Great dealership, and couldn’t have had a better experience getting my first Audi. Will definitely be coming back next time for my second! Bonus shout outs to Mo, and David for their assistance, and the manager! Amazing staff and highly professional! 10/10 Experience. You want an Audi in Orlando, than this is where you wanna go!

We were interested in a new vehicle and came back to this dealership several times Sales personnel. Wry friendly but sales managers Richard Castro has no floor manners. Walked away in middle of conversation, did not shake hands and thanked us for coming in , derogatory language and just bad energy. Should not be working in this field of customer service. We will not recommend this dealership for this reason to any of our friends or clients.

Service excellent today.

Always great coming in for service at the Audi dealership.

Val was great, he picked out a great car for my wife

Really nice dealership with very pleasant sales and financing people. They did everything they could to make it a pleasent experience, including delivering the car to our home.

Very happy with new vehicle!Guys who works in Audi South Orlando provided very good service!Highly recommend this auto dealer

From dropoff to pickup, everything was professional and worry free, no hassles. My service rep, Romin, exceeds all expectations and is totally committed to making the Audi experience top of the line.

Just leased my my 2nd new Audi from here. All I can say is they treated me like family and made the deal happen even with less than stellar credit. From Sunil (GM), Richard (New Car Manager), Sterling (Finance) and John (Salesman), they made it happen again for my Family. Truly means a lot and maybe our paths will cross again in the future. Thanks Audi South Orlando

Thank you Audi South Orlando, and a special thank you to service adviser Manny. I live in Fort Lauderdale, and during a day trip to Orlando my car broke down...on a Sunday. It was towed to Audi SO, where my vehicle was dropped off. Early next morning, Manny called to let me know he would update me as soon as he learned the issue with the vehicle. Throughout the process, he kept me informed and had my vehicle ready by Tuesday.Overall, I had a very positive experience with the dealership. Manny, especially, was very professional and understanding of my situation.

Austin was great to work with. He listened to questions and requirements and delivered on his responses. I would be happy to recommend him to a friend.

The buying experience at Audi South Orlando was excellent. I dealt with Gio, who went above and beyond to help me get my deal done. He listened to what I was saying, had answers for my questions, and he was able to get me into the exact car I wanted. The entire staff was friendly and really made customer service their top priority. I will definitely stick with them in the future.

Audi south Orlando gaved me an amazing experience.

I brought my car in for an oil change and more and I had the best experience! My advisor, Derek, took great care of me and my car, and I will definietly ask for him again in the future. The facility was clean and had great amenities :)

I recommend scheduling an appointment with Gio. He is very knowledgable about all of their cars, and was able to answer all of the questions I had. On top of that, he is extremely dedicated to customer service. I met with Gio shortly before he was set to leave the country on a vacation, and despite being abroad, he worked tirelessly to help me get my deal done. If you want someone who will go above and beyond for you, Gio is your man.

I'm going to need a lot of hand holding to learn all the new (to me) technology and you seem perfectly willing so far.

Excellent overall from the Auto Service Department to the sales Department.....

Great customer service. Purchased a CPO A5 with Austin today. Austin was an expert on the A5 and walked me thru every feature of the car pre-test drive and after the car purchase. The entire process from start to finish wasn’t stressful and I felt very taken care of. Not only was Austin fantastic, I had the opportunity to meet two of Audi South Orlando’s managers and even the finance team was wonderful as well. Highly recommend this location if you want to purchase a new or CPO car! Thank you!

Stay Away - horrible service My vehicle is out of warranty and I took it to this Audi South location to get oil change a year ago. a maintenance warning came on and I called to ask if they could rest the light as it was for oil change and I had only done 2000 miles. The service department told me on the phone Audi could not, the oil change is required every year or 10,000 miles. with synthetic oil I would expect I had at least another 8000 miles to go,.I was told it would cost around $245 not including shop supplies or taxes, so would be nearer $300! I researched and found Audi North had a coupon on their service for $160 for oil change, tire rotation and brake inspection. So I called back and they agreed to match the price. So that saved me ~$100. clearly they were overpriced. When I went to drop off the car on Friday at 11.30am I was told it would take a couple of hours and they would contact me with service completion status. The advisor “Derek” tried to recommend and up sell me $200 for alignment and $300 for A/C evaporator core cleaning for mold. Really hit issues with either and would have cost me around $1000! I turned down this services. I left saying I would not be back in the afternoon due to Friday afternoon traffic and would pick up the vehicle Saturday morning. At 5.30pm I had nit heard a thing - so it should have been done around 3pm and they should have given me a courtesy call. On enquiring I was told they had just finished and it was going for car wash. I reconfirmed pick up a Saturday morning. ON Saturday I arrived at 11.30am and was told by my service advisor “Derek” he would get the paperwork and to take a seat. I saw him then deal with 2 other customers after me and they left. After 40 minutes I went up to see him again, he then proceeded to take payment and said the car would be pulled up. About another 15 minutes later finally he called me and it was so dirty with dust and watermarks all over, ‘THIS WAS WASHED???” I complained saying I brought it in a clean condition waxed and they needed to rewash it. another 15 minutes later it was brought back. I complained for the amount of time I had waited and the condition of the vehicle to the Service Manager “Josh”, who went on to explain it was the I4 roadworks dust and rain, I did not need excuses just use common sense, when customer vehicle condition clearly shows it has become dirty while in your possession -just clean it again, do not say ‘HERE YOU GO”. I was tired of waiting for an hour to pay $190 and pick up my vehicle -Really! This is the sort of customer service you get here. AUDI GENERAL MANAGER/ SENIOR MANAGEMENT - note- retrain your employees, stop ripping off your customers, even BMW and Mercedes do not charge $300 for oil change,!!! You appear to not care for your customers. Commercially I am sure you realize after warranty customers are a good source of income, but charging exorbitant fees and providing below poor customer service means people will not come here, we just find an alternative shop, save money and you obtain these type of bad reviews. care for you customers, like Lexus, Mercedes and BMW, here a thought why not be better than them?

get rid of the service manager.. He is insulting and disrespectful to customers and Audi does nothing to change it

I do not recommend their service department. They had my car for 3 weeks and didn't fix it. Asked to speak to the Service Manager and/or General Manager and didn't get a call until a day later after I had called and texted several times. Never did receive a call from the General Manager who was always unavailable when I asked to speak to him.

I had a great experience here! Anthony Egbah was my sales rep. Go see him and he’ll hook you up!! superb service!

Telling the truth $159 an hour to program a key that they knew would not work

Mo, sales agent, was GREAT

Fantastic experience!

Jhon was an excellent car salesmen.

Randy Rodriguez was very helpful and made the process go as smooth as possible. I love my new car and happy with my Audi experience.

Jhon did an excellent job going through every detail the car had while test driving it . I went to 5 dealership and he was one of the best cars salesmen I have ever had ! I got a great deal and he was never pushy . I would truly recommend him .

Neal, who we found our later was not even a salesperson, treated us extremely well. We felt like we were the only things he had to do that day- all around amazing service. We had visited several dealers before Audi and even got cheaper quotes, however, because of the respect and attention we received from Neal we ended up buying 2 cars with him. Also, David in finance was extremely helpful and fun to work with. Both gentleman made the process memorable and we cannot wait to come back. We have had questions since and both Neal and David have been kind enough to answer our texts and make sure we are all set. Best service available.

We just got back home from buying our Certified Pre-Owned 2018 Audi Q5 from Audi South Orlando and I could not be more pleased with the experience. Ours was not the normal purchase routine as my wife Ruth found our car while calling random dealerships from our home in Kentucky. She phoned Audi South Orlando to find out more about the car and as fate would have it we were luckily connected to "Mo" Hind our Audi sales exec ninja. Mo kindly gave us all the info we needed over the phone to help us make the decision to buy tickets and hop the next flight out for Orlando. That's when good customer service became extraordinary customer service. Mo was waiting for us at the baggage claim door to transport us to the dealership. Unbeknownst to us, we had picked a flight into the Orlando airport that was an hour from the dealership instead of the one only a few minutes from the store. But that was no problem for Mo. His professionalism and "can do" attitude had us back at the Audi showroom and signing papers to finalize the deal in no time flat. He had also helped us prearrange our out-of-state bank financing so there would be no delays in getting in and driving our new Q5 back to Kentucky that very afternoon. Mo was kind, considerate, knowledgeable, courteous and best of all, honest and sincere throughout our buying process. (My wife was impressed with his stylish silk suit too.) This was our very first Audi, but it won't be our last. And we won't hesitate to fly back to Orlando just to buy our next one from Mo Hind and Audi South Orlando. My advice to anyone in the market for a new Audi is to do yourself a favor and buy it from an Audi brand expert. Buy it from Mo Hind and South Orlando Audi.

Anthony really went above and beyond to make a great deal happen. Thank you guys

Thw service department was Clean, professional and respectful of my time. Will definitely use them for all my future service issues.

I was visiting Orlando on business and suffered a tire blowout. My car was towed to this dealership for repair and I could not have been happier with my experience. The service I received was excellent. Derek was my service agent and took such good care of me and his manager Josh was also very nice. Audi should be very proud of this dealership, I highly recommend it.

Purchased a 2009 Audi R8. Had it shipped to me in California. Immediately after the car was unloaded from the truck, I knew the R-Tronic transmission was gone. Had it inspected and confirmed at an Audi Dealership. Talked to the general manager of Audi South Orlando Sunil Prakash and Robert Gross who made me get a second opinion from another Audi dealership. Took the car to a second Audi dealership (Fremont) and paid another $220 for an inspection that confirmed the clutch needed to be replaced at around $15,000. Sunil negotiated the price down to $9800 + tax which Alex over at Audi Fremont agreed to. I get sent a check from Audi South Orlando for $9000. Confused, I ask Robert Gross when the remaining amount would be sent to which I received a vague response that didn't answer the question. Repair is finally completed about a month after the car was first delivered to me. Total ends up being around $10,500 after taxes. Contact Robert and Sunil and was told I agreed to a $9000 reimbursement which was not true. When I continued to pursue the remaining amount Robert and Sunil just ignored my emails. Had to pay about $2000 out of pocket after all was said and done for a car that supposedly passed Audi's inspection process. I hope someone over at Audi South Orlando is able to find this review and make things right. *Response: The general manager is the one I was working with that ignored me. You are welcome to have him contact me back but I am not spending more of my time trying to get a hold of someone from your dealership

Feeling very nice. Everything went well. The people in the store are all nice.

Purchased a 2009 Audi R8. Had it shipped to me in California. Immediately after the car was unloaded from the truck, I knew the R-Tronic transmission was gone. Had it inspected and confirmed at an Audi Dealership. Talked to the general manager of Audi South Orlando Sunil Prakash and Robert Gross who made me get a second opinion from another Audi dealership. Took the car to a second Audi dealership (Fremont) and paid another $220 for an inspection that confirmed the clutch needed to be replaced at around $15,000. Sunil negotiated the price down to $9800 + tax which Alex over at Audi Fremont agreed to. I get sent a check from Audi South Orlando for $9000. Confused, I ask Robert Gross when the remaining amount would be sent to which I received a vague response that didn't answer the question. Repair is finally completed about a month after the car was first delivered to me. Total ends up being around $10,500 after taxes. Contact Robert and Sunil and was told I agreed to a $9000 reimbursement which was not true. When I continued to pursue the remaining amount Robert and Sunil just ignored my emails. Had to pay about $2000 out of pocket after all was said and done for a car that supposedly passed Audi's inspection process. I hope someone over at Audi South Orlando is able to find this review and make things right.

Purchased a 2009 Audi R8. Had it shipped to me in California. Immediately after the car was unloaded from the truck, I knew the R-Tronic transmission was gone. Had it inspected and confirmed at an Audi Dealership. Talked to the general manager of Audi South Orlando Sunil Prakash and Robert Gross who made me get a second opinion from another Audi dealership. Took the car to a second Audi dealership (Fremont) and paid another $220 for an inspection that confirmed the clutch needed to be replaced at around $15,000. Sunil negotiated the price down to $9800 tax which Alex over at Audi Fremont agreed to. I get sent a check from Audi South Orlando for $9000. Confused, I ask Robert Gross when the remaining amount would be sent to which I received a vague response that didn't answer the question. Repair is finally completed about a month after the car was first delivered to me. Total ends up being around $10,500 after taxes. Contact Robert and Sunil and was told I agreed to a $9000 reimbursement which was not true. When I continued to pursue the remaining amount Robert and Sunil just ignored my emails. Had to pay about $2000 out of pocket after all was said and done for a car that supposedly passed Audi's inspection process. I hope someone over at Audi South Orlando is able to find this review and make things right.

Spent almost $800 on a tune up, and they were just nonchalant with me. Acted like I wasn’t important at all. Didn’t even vacuum my car at the least. I thought this was full service? Would definitely go to the next dealership instead.

Couldn’t ask nor expect more from a dealership. Neil, David, Dave, Mike all very efficient, courteous, willing to go the extra mile for our satisfaction. The 2019 Audi Q5 Premium Plus was prepped and and turned over to us after initial class on basic features and functions with great care and satisfaction. 10/10 or 5/5 rating with plus up praise and thanks to them and Audi staff in general who worked to make our buying experience the most pleasurable and satisfying.

Buying a car is stressful and everyone except for the Manager made it a nice experience.

If you’re considering leasing or buying an Audi, do yourself a favor and see Paul Kindberg at Audi South Orlando. As long as I live in Florida, I’ll be getting my cars from Paul. Over the past ~18 years, I leased four Nissans and owned two Infinitis. However, when it came time for a new car, they simply did not see the benefit of retaining me as a customer. On Sunday, March 10th, I called Audi South Orlando to inquire about leasing or purchasing an Audi. I was connected to Paul who had never met me before. I explained my situation in detail, and Paul was patient with me. See, my wife and I were moving from NYC to Orlando and I wanted to get the ball rolling on securing cars for us. From the start, Paul was helpful and listened carefully to what I was looking to achieve. He asked my preferred method of communication (email, text, and/or call) and respected my preferences. He asked for some time to research my options and on March 14th he emailed me some information. Over the course of the next 13 days, Paul fielded many follow up questions I had and was not at all pushy with regard to my visiting the dealership on March 27th. When I arrived (late) for our appointment, Paul was very understanding and happy to meet me and my wife. He proceeded to talk us through our different options, from leasing to buying, the pros and cons of each option and we explored many different scenarios. My wife would say I drove Paul crazy, but throughout the process he carried a smile and we shared a few laughs over the course of a few hours. In that time, we test drove a few cars and worked up the financials that fit our needs to best suite our commute and our budget. Throughout our interactions, Paul seemed to really enjoy his work. At the end of the day on March 27th, my wife left the dealership in a brand new Nano Gray metallic A3 and myself in a brand new Glacier White metallic A5 Quattro — and we couldn’t be happier. Thanks to Paul’s five-star customer service, Audi may have just earned two customers for life. It pays to treat people right and if you’re in the market to buy or lease a car, it’ll pay to see Paul. We are extremely pleased with how much we saved, but you’ll have to see Paul for yourself if you want to know just how much you can save.

Special services.

At this point I would like to say that I can recommend Audi of south Orlando though the purchasing of the vehicle ran smoothly the items that I would expect as an owner of a used vehicle from Audi is less than stellar I was sold a car and that today is day five of my purchase with out a second key which I found out yesterday would cost me an additional 500+ dollars to get in without a code for the driver side door these are items or things that I would’ve thought would’ve been basic to the sale but apparently the dealership tells me no and that they never promised me a second key so far I’ve talk to a couple dealerships and they said yeah you should be getting a second key when you purchase your car go back to the dealership you got it from. Everything seems wonderful and the sales staff couldn’t be better to sell me the car and now when I think they fall short apparently they can’t seem to help. And so today I can say I do not recommend this dealership they seem to bend over backwards before the check is cleared and once the check is cleared there done that unfortunately is not what I expected from an Audi dealership

We recommend scheduling an apt with Val. We were first time Audi buyers he took his time asking us a various amount of questions pairing us up with the rite vehicle. Professional no pressure friendly The no haggling pricing was awesome. The test drive was incredible!! This was the easiest way of making our purchase. Everyone we encountered in the dealership were awesome. Highly recommend purchasing anything from this dealership. I will travel back from Merritt Island to have my car serviced here.

Great customer service.👍. My service manager "Mr. Manny" was excellent, super attentive and cordious.

We just purchased our 2019 Audi Q7 on Saturday, June 8th, with our salesperson, Austin Christopher. Of all the years both my wife and I have been purchasing automobiles, I have to say Austin is 'The Best'. We were extremely impressed with his presentation with the vehicle in the showroom floor before we were taken to our Q7. This dealerships is one of the best we've had the pleasure of working with ~ above and beyond. When we met William Ortiz in Finance, again no high pressure sales tactics for any additional options; provided the information and patiently allowed us to make our decision. Thank you for a superior experience!! We highly recommend this Audi dealership.

We just purchased our 2019 Audi Q7 on Saturday, June 8th, with our salesperson, Austin Christopher. Of all the years both my husband and I have been purchasing automobiles, I have to say Austin is 'The Best'. We were extremely impressed with his presentation with the vehicle in the showroom floor before we were taken to our Q7. This dealerships is one of the best we've had the pleasure of working with ~ above and beyond. When we met William Ortiz in Finance, again no high pressure sales tactics for any additional options; provided the information and patiently allowed us to make our decision. Thank you for a superior experience!!

Fantastic service! I called Austin to inquire about the vehicle, he had it parked up front and ready to test drive. The entire process was easy, professional and the detail was on point! I'll definitely buy another vehicle from Audi South Orlando and highly recommend Austin!

Hendrix in the service dept was amazing. I was on vacation and had an issue with my Q7 and he helped me out greatly. Pin pointed my issue and informed me on what to do when I got home. I will be looking forward to seeing them again for my next purchase.

They really got us great deals on parts and we?re very pleased !

Great deals, cool staff!

Very professional staff. All required services were done very well. Some discovery jobs were advice to be performed when spare parts become available and current warranty will cover them. Thank you very much!!

Incredible experience - went expecting only to see the Audi A5 sportback in person, and left driving a Prestige line model a few hours later. James was a pleasure to deal with and was so honest and genuine.

Incredible experience - went expecting only to see the Audi A5 sportback in person, and left driving a Prestige line model a few hours later. James was a pleasure to deal with and was so honest and genuine.

Perfect from beginning to end. Your staff are polite, accommodating and professional. Thank you.

Did all my negotiating beforehand. No surprises when I arrived. First class operation.

I’m a first time car buyer, and this team at Audi South Orlando helped make the process as easy as possible. I highly recommend visiting them for your next purchase!

Manny is the best!

Best Dealer Experience yet! I have purchased at Porsche, Land Rover and Mercedes but Audi really made it a pleasure , no hassle no gimmick experience.

Derek was very professional and knowledgeable. The work done on my car at this dealership has always been efficient and highly satisfactory. I will definitely keep coming back here when my Audi needs service.

Great service! Jhon was extremely helpful and made the experience as elegant as the car!

Thank Audi South of Orlando! Purchasing our first Audi was a VERY pleasurable experience! Anthony Egbah took very good care of us. He was very professional, but fun - especially on the test drive! Anthony is very knowledgeable, and guided us well in making our final decision on our Q5! The General Manager, Sunil Prakash, was also so hospitable and wonderful to work with. He should be proud of his team at Audi South! Thank you for a wonderful experience in joining the Audi family!

I love my Audi dealership. In and out no problems, rental car awesome

Amazing experience! No pressure to buy. Very professional

I have nothing but positive interactions with this dealership. We purchased a car 3 years ago, everything from sales, service to financing has been professional.

Excellent service and accommodations.

Great Place Great customer Service Personal are polite and communicable. Have great knowledge about each car. My great thanks to Val with providing information about cars.

This is the WORST dealer I have had to work with in my life. I have tried calling to cancel the warranty on my car for well over 2 weeks. When I finally got someone that called me back, they said they processed it and that it would take 6 weeks. Its 4 weeks out of the 6 and I find out it was never processed. After they take your money, they don't care about retaining you as a customer. I wouldn't buy from them again.

I was able to make an appointment for the very next day. Manny was great. I did not have to wait long before I was met. They were able to fix my fuel pump and had me on the road by lunchtime!! That was great. Thanks again

First class services, dealership staff, and top notch facilities

Bought my 2018 Audi Q5 here which I love to drive, but the service department of this location is absolutely mismanaged. Both times I have got my brand new Audi serviced here, they put scratches (driver door and on inside). In addition, If you want to talk to a service advisor? Good luck as these guys never ever call you back. I have tried different service advisors and pretty much same experience. Another time I waited here for 5 hrs for a simple software update. Ended up leaving car for 2-days over weekend so they could finish the update. Then couple of months back I even left 3 messages for Josh the Manager to call me back and he too never bothered to call back. So sure buy your Audi here but forget about getting any service.

great dealership great personal up scale operation where customer service is a prime goal

Nice dealership, Service is quick and does a good job. Staff doesn't pressure you.

Austin was awesome! I sent a request on Saturday, to set up a time to test drive the Audi TT the following Tuesday in the evening. As soon as I hit send, there was a call from Austin! We discussed the best time for me to come in on Tuesday. He confirmed the appointment on Monday as well. When I came in on tuesday the TT was already pulled into the front and he had it on display for us. We test drove it and bought it that night. We originally had some discrepancies regarding the sale price of our trade-in at first but Austin and my husband found the issue and fixed it quickly. Once that was dealt with, Austin and David Wood handled the paperwork professionally and quickly. We were very happy with our experience.

I had the pleasure of working with Derek. He went above and beyond to keep me safe and gave me great insight on my vehicle - Keeping me well informed along the way.

D’Mani went above and beyond, out of his way to make the process so seamless for us. I would highly recommend working with him to find your next Audi!!

This was my first visit at Audi South Orlando. The staff was great! Customer Service was excellent! Chris and Roman were fantastic!

Manuel was excellent. Very thorough in explaining everything that needed to be done to my car and very knowledgeable. Kept me updated on the status of my car through the day. Great experience overall.

I always prefer to go there for service. They do a great job every time! The staff is always very friendly and go out of their way to meet my needs. Keep up the good work! Update 5/2019: The shade on my pano sunroof started hanging on one side. If you look it up on YouTube, You'll quickly figure it's something you are not going to want to tackle even though I thought about it for a week or two. Besides the cost, just the shade cost $600, there's 3 or so days worth of labor. But the real scary part for me was the ceiling having to be taken out of the car for the repair. I cleaned the car today and I can't even tell that anyone has been in it yet alone tore it apart to replace the shade. I could not be happier! Romin and George in service are simply the best of the best! Five stars!

Sep 29, 2018 we visited Audi South Orlando. Sales representative was rude and didn't help at all. When I asked to show the colors he said you can check in your mobile and he quoted "Colors shown in mobile are as good as in real". Not a friendly staff. Our first request was to not to show white and he tried to sell white. I do not recommend South Orlando. We bought from Audi North Orlando the next day and they had super friendly staff.

This was a very enjoyable buying experience from start to finish. Mac responded quickly to my inquiry once i contacted the dealership. I met him a few days later to pick up the car and it was a really great buying experience. That's the way it should be! Mac is a pleasure to deal with. (I found out that he's also a very good golfer, so fellow golfers, he's one of us). Together with David in the finance department they had me in and out of there within a few hours. Thank you David! I'm home in Tampa with a very fine vehicle and good memories of a really well run dealership. Kudos Audi South Orlando. Well done!

Awesome customer service. Even on short notice they were able to fit me in and take care of the issue.

My recent car purchase at Audi Orlando South was by far the easiest and least stressful deal I've ever negotiated. The entire staff far exceeded my expectations and the attention to detail was superior. If you are in the market for a new Audi, look no further!

Went for a simple recall, checked in with the ?advisor? four hours later I got my vehicle. Not one time did the ?advisor? give update on status of car. I believe he ?advisor ? had no idea what was going on with my car. I have two Audis , so I know what the Audi customer service experiences is like. This place is just AutoNation with the Audi logo, which is to bad.

Love my Audi. The car buying experience though was not as great. The finance department did not seem to understand that we had an agreed upon out the door price and kept trying to over charge us. While we got it sorted out after 3 tries it was still annoying.

I had an excellent experience at Audi So. Orlando. Austin, my Salesman was outstanding. It was the cleanest, smoothest deal I have ever had. Finance was great and the delivery process went great. The GM came out to thank me for the business. It's a class organization from top to bottom. I would definitely do business with them again!

Really enjoyed my experience at Audi South Orlando! Car buying is something I dread because I hate sitting in a dealership all day...these guys got me in and out quickly and they made sure I was able to drive home in the car of my dreams. Special thanks to James, Geo, Mike, and David. You all were seriously amazing!!!

Took my car in to take care of two recalls, the service department check my car in, arrange for a loaner and send me out in no time. Text when my car was ready, the check out was a quick and efficient, I got my car back and it was nice and clean. Great service department.

Sales people were efficient and very courteous. It was a pleasure to work with them.

I had my Audi serviced here and was very pleased with the level of detail and service I received. Well done!

This was my first time at an Audi dealership and I was impressed.

excellent service John was great

I inquired about the Audi A5 coupe on line. Mackenzie Scott found the car I wanted that was slated for another dealership and diverted it. I hadn?t even been to the dealership yet! Everyone we met was pleasant and happy to help me get the car of my dreams. Mac even delivered the car personally to my home. No pressure, great environment, great people! Highly recommend!

I had an appointment to service one of our vehicles. Service is horrible. How is it that you leave a customer on the service counter and go help another one just because he was paying cash not only that he didn’t even ask me to wait a minute. Just left me on the counter and gone. I went to the service manager and addressed the issue with him. He didn’t even offer an apology , since he was as well taking care of that rich person. Wow. My car still under the freaking TDI warranty. I will never go there again. I was so shocked to the treatment we had. This is our last Audi to buy and never ever going back to this location. I rather go to another city than go there. Maybe Lexus was right I should trade that suv for their brand. Hands down Lexus service is the best of the best.

This is a nice dealership, from helpful, courteous staff and a waiting area with coffee, water, and snacks. Harrison from the service department handled my service promptly and professionally, and the service crew finished ahead of time. I couldn't be more pleased.

MOST EXPENSIVE SERVICES ON THE PLANET , THEY LITTER ROB YOU JUST FOR LOOKING AT YOUR CAR , INITIAL DIOGNOSTIC $190 , PARTS ARE MARKED UP 200% OVER RETAIL , PLACE IS ALL ABOUT GROSS PROFIT , IF YOUR CAR IS OUT OF WARRANTY , GOOD LUCK , AUTONATION IS A JOKE AS THEY BRAG ABOUT HOW THEIR STOCK PRICE IT THREW THE ROOF , , ONLY THING THEY ARE GOOD FOR , DO NOT GO , BUYER BE WARE !

Harrison Lyons was very knowledgeable and well manned the work was done thoroughly in a timely manner

I inquired about the Audi A5 coupe on line. Mackenzie Scott found the car I wanted that was slated for another dealership and diverted it. I hadn?t even been to the dealership yet! Everyone we met was pleasant and happy to help me get the car of my dreams. Mac even delivered the car personally to my home. No pressure, great environment, great people! Highly recommend!

Fast service nice staff

We brought our Audi in for repair due to the timing chain and tensioners going bad. Harrison was wonderful he gave me daily updates and assured us everyday for about a week that our vehicle was in good hands. We picked the vehicle up yesterday and it runs like it's brand new. Thank you so much Harrison for your amazing customer service and taking good care of our vehicle. We will definitely recommend you again. :)

As always Romin was very professional and courteous, also he resolved my situation in a quick and efficient manner. I would highly recommend him.

(Translated by Google) These people have a great lack of seriousness. I was interested in a car and supposedly verified that it was available. We drove more than 20 miles to see it and when they arrived at the site they had supposedly sold it! We lost time and money because of these people and their hunger to sell cars. They only made me go to show me other cars when they knew that only the one they had already sold was interested. I definitely do not recommend these sellers. (Original) Estas personas tienen una gran falta de seriedad. Me interesó un carro y supuestamente verificaron que estaba disponible. Manejamos más de 20 millas para ir a verlo y al llegar al sitio supuestamente ya lo habían vendido! Perdimos tiempo y dinero por culpa de estas personas y su hambre por vender carros. Solo me hicieron ir para mostrarme otros carros cuando ellos sabían que si que solo interesaba el quien ya habían vendido. Definitivamente no recomiendo a estos vendedores.

Awesome Service, Manny did a great job!

Bought my non Audi Used at Auton Nation Audi South Orlando. Took it in for service there. right away I was pushed to not leave my vehicle there, because it wasn't an Audi. But I was told when purchased i could bring it there. twice I called and was told that my service agent would call me back, and it did not happen. really felt like I was purposefully being ignored and slow played. So, 2 companies that will not get my business again, and I'll make sure my friends know of my experience. 1. Audi South Orlando 2. Auto Nation

They certainly took care of my car and their people are always offering you different things to make you feel comfortable while waiting for your car. I highly recommend Chris as one of their service department representative. He was very kind and he made sure I was getting what I wanted.

(Translated by Google) The best customer service for Audi cars. (Original) El mejor servicio al cliente para autos Audi.

Gio and Val were awesome! I bought a new A3 and they made the process seamless and enjoyable.

Bought my non Audi Used at Auton Nation Audi South Orlando. Took it in for service there. right away I was pushed to not leave my vehicle there, because it wasn't an Audi. But I was told when purchased i could bring it there. twice I called and was told that my service agent would call me back, and it did not happen. really felt like I was purposefully being ignored and slow played. So, 2 companies that will not get my business again, and I'll make sure my friends know of my experience. 1. Audi South Orlando 2. Auto Nation

Professional staff, always a good experience. Nice environment as far as the waiting room and show floor.

Our sales specialist D'Mani Smith was very knowledgeable and professional.

Great customer service,quick efficient service, facilities were clean

My wife and I purchased a 2014 Audi A7 from this dealership a couple of months ago. We also purchased what we thought at the time, an extended warranty. We were advised by the finance person that this warranty "was the best" and would cover everything on the car. Great, we thought, we'll have no worries!! Wrong!!!! We put the car in for service and soon found out that it was not an Audi extended warranty but an off brand and no they do not cover "everything". The drive assist doesn't work properly and it's taken them several days to finally come back and tell us that it's not covered under the extended warranty. The car also "bucked" twice when we went for a drive with the technician so we also asked him to look into the cause of this. No response on the bucking and that it's even being repaired. In the meantime our car has been at their dealership going on 2 weeks with little to no communication from their service department. My wife has called the dealership numerous times with NO ONE returning her call. We have now contacted Audi USA to try and find out the status of our vehicle. Also, adding insult to injury, after the deal was done, the salesman informed my wife that he only had one key for the vehicle. When my wife purchased the additional key it cost her approximately $800. No discount, no offer to pay any or half. Had we known before we closed the deal we would have included this in our negotiations but since it was not we were responsible. Shame on us. We've had many high end vehicles with this being our first Audi but it has been a horrible experience. Once this dealership gets your money they could care less about you or your car. You would do best to avoid them and go someplace else. Someplace that cares about the customer and the service they provide.

Very professional, yet friendly. The waiting area is very clean and they have coffee, tea, bagels, etc. They are prompt and a pleasure to deal with.

Great experience! I worked with James and he was really knowledgeable and did a good job!

Service was hectic, they run a small operation to have this many mistakes. I gave 2 stars because of the Starbucks coffee machine, I like it.

Best car buying experience I have ever had. Our sales associate Val Ishchenko was beyond helpful. We bought used but you would think we were buying new. I loved that there was no haggling about the price, the price you see is the price you pay. There were no added fees or expenses except for tax/title/tag. Val took his time to explain all the features in the car. I can’t say anything about the financing process since we paid cash for the car. The whole process went so smoothly. I had a few questions after the sale and Val responded almost immediately. Would highly recommend this dealership, if you come in ask for Val, you won’t be disappointed.

My 2018 Audi Q7 had a factory recall for the fuel rails, at first I was told they was a long waiting line, however when I shared I was heading north for 5.5 months in early May service got me in within a week.

Everything about this place is great!

Great service and atmosphere. Manny took care of me beginning to end and made sure everything was taken care of in a timely fashion.

We went in to check the oil. We got it topped off and at 700 miles the Audi alert came on with low oil. Very odd at 700 miles as its burning to much oil. Audi charged me $190 to do a diagnosis and at the end said nothing was wrong and it was the "pistons" which is $8,000 repair. I find it hard to believe that is the issue. The service was top notch service and everyone is very kind, I was disappointed in the charge and "solution" that was provided.

We went in to check the oil. We got it topped off and at 700 miles the Audi alert came on with low oil. Very odd at 700 miles as its burning to much oil. Audi charged me $190 to do a diagnosis and at the end said nothing was wrong and it was the "pistons" which is $8,000 repair. I find it hard to believe that is the issue. The service was top notch service and everyone is very kind, I was disappointed in the charge and "solution" that was provided.

My experience at Audi South Orlando was very good. I was not planning to purchase on the day that I visited but ended up leasing an Audi A3.

Very professional. Explained what was needed. Job was finished on time and provided information on upcoming service and costs in order to plan .

Chris my service consultant rocked he took the time to explain everything to me for my annual service and recommended things that might be considered if I was going to keep the car for a while.

Great atmosphere, people and service.

They kept me informed about the status of my service visit and treated me well. Manny was on top of it.

This is my fifth car from Audi South Orlando and people here very responsive and attentive specially GM Sunil and all the staff. Gio helped to get my second Audi A6 flawlessly.

Jim the Service Adviser was terrific. He was very attentive, and was most concerned about my time while my vehicle was in for service. He arranged a valet service to come to my home ( an hour away from the Dealership) to bring me a loaner vehicle and pick up my vehicle. They brought it back the next day with all requested service done to my satisfaction.

I love my new Audi S5! I would highly recommend going to Audi of South Orlando for your next vehicle. They're very knowledgeable and not just there to sell you something you don't need. Anthony Egbah made the difference for me when it came to making a decision. He was excellent, and I really appreciate the level of service he delivered. Everyone was very personable and there to help YOU, and that's not common when you walk into any dealer. I couldn't be happier with my new car and I'm glad to be a part of Audi. Thanks again to Anthony, Mike, David and everyone who made it the best experience for me leaving the lot that day. Your Proud Audi Owner Rudy Little

very happy with the professional way that the salesman worked with me. very happy with the time it took to close the deal and get me on the road. the 2018 Toyota Tundra I bought was everything they said it was and I'm happy there wasn't any 'drama ' like some other places I have delt with in the past. Thank you.

I love my new Audi S5! I would highly recommend going to Audi of South Orlando for your next vehicle. They're very knowledgeable and not just there to sell you something you don't need. Anthony Egbah made the difference for me when it came to making a decision. He was excellent, and I really appreciate the level of service he delivered. Everyone was very personable and there to help YOU, and that's not common when you walk into any dealer. I couldn't be happier with my new car and I'm glad to be a part of Audi. Thanks again to Anthony, Mike, David and everyone how made it the best experience for me leaving the lot that day. Your Proud Audi Owner Rudy Little

Took my car in for inspection. Service was superb as always. Always a pleasure to work with Romin.

Very impressive and will recommend to friends. My salesperson, Mo, was very professional and personable and at the same time and his knowledge of the car actually sold the car. I hope we are not disappointed but I don't think I will be since it is a great driving car.

Overall I have very mixed feelings. Mac was awesome, super helpful, friendly, very little sales pressure and tried to work with me as much as he could. The prices they post are very fair, however the manager severely low balled my trade in. While I pretty much expect that for a first offer, when I got a second opinion from another dealer, they still would not come close. They say they look at all the book values and what things are selling for on Auto Trader. However, even taking that into account (and I checked them all myself too) they still refuse to give you a fair price for your vehicle. Do your research. Make sure you're getting what your vehicle is worth.

Chris gave great service and answered any questions I asked.

Austin was great to work with and coordinated everything for a smooth transaction.

Always appreciate the great service I receive. Would recommend them to anyone.

Worked with Mike Collins who made Q7 purchase an extremely pleasant experience. He was responsive and accommodating in a very professional and non-pressure driven manner. His approach was forthright and above-board and he's why we bought from Audi South Orlando.

Our entire experience from start to finish was great. Our sales associates, Mo and James, were such a pleasure to work with in our car buying experience. Both managers, Mike and Richard, were very helpful in the process of swapping our lease for our purchase. Last, but definitely not least, David was beyond helpful in explaining everything to us on the finance side of things and making sure that we understood all of the options that we had. Before our buying experience, I started bringing my previous vehicle in when I moved to Orlando and worked with Harrison, who is also fantastic on the service side of things. I can’t thank everyone at Audi South Orlando enough for making all of our experiences there great.

Very attentive service department would highly recommended this dealer

Always excellent service and very helpful and professional staff. They take the time to explain everything they need to and answer any questions. I would recommend them to anyone. I’ve had many Audis and we’ll always have one.

Great experience all the way around!

Excellent, professional people and very helpful service personnel. Always willing to take the extra time to explain what’s going on with your car and how to keep it in the best shape. I’ve had many Audis and I will always have an Audi. Absolutely five stars *****

Romin is the service advisor whom I worked with...made the process easy. He kept me informed and offered a shuttle service if I desired. I was actually spending my waiting time looking at and test driving a new model with Gio, great sales person and extremely knowledgeable of Audi. My car was completed, washed, and brought right to me with the paperwork all handled easily.

I made an appointment a day prior, and when I got there today I got the full Audi experience. I went in there inquire about a S4, obviously if I had the money I would've walked out with a S4. I had a great time with James showing me the cars and it's features. I also thank James' manager Michael for giving me a ballpark area as far as numbers go. I really wanted to see where I stood and where I needed to be and those numbers were motivation, but honestly attainable motivation if I play my cards right. Here's to hoping these dreams become reality soon.

I highly recommend working with Audi of South Orlando and, specifically, Sami Jafri as an experienced sales consultant. Sami assisted in my trading ‘09 BMW M3 for a new Audi A6, and I could not be happier. His work with management to craft a deal that outdid competing brands/dealerships was impressive. Additionally, his attention to detail in the delivery of the vehicle was greatly appreciated. I will certainly be returning to Sami for my next purchase.

Had a great experience here...in fact I live much closer to the North Orlando Audi...but came here because Val was so good on the phone and via email. When I came here Chris did a phenomenal job demostrating the features and benefits of the car. Mike, the sales manager was fantastic as well...especially talking to me after hours (via text) while out of the office... The whole team did a great job...including the finance guy David...If you are buying a car go to Audi South Orlando!!!

My experience at Audi South was good overall. My sales man Michael was great besides some mishaps...My biggest issue was the wait time but I was willing to overlook that after having lunch from Jessie's Rib Shack (a great place!) Anyway Audi South I want to say Thank you, and I will be returning for my next vehicle. And Michael good looking out. Thanks again.

We had been considering a purchase of a certified pre-owned vehicle for some time, and found a vehicle listed at Audi South Orlando that we thought might meet our needs; we secured financing through our credit union and sent an online inquiry in - Michael Collins at the dealership was quick to respond, and super friendly...we made arrangements to come see the Q5 in question, and Michael was great to deal with...he had the selected vehicle waiting for us, and we took it out almost immediately for a test drive; we got back to the dealership and they began working on our trade in, and my wife found another Q5 in their inventory with a few upgrades over the original vehicle so Michael quickly grabbed the second one for us to drive and check out - and it proved to be the one for us! Very happy with the entire process - the no-haggle pricing made this a very pleasant experience for us compared to previous purchases - we would definitely recommend this dealership and this sales professional!

Highway robbery on the finance! Don’t come here to get financing. They will give you very bad options & at the highest interst rates. The finance Manager is one shot from a criminal. He tried to even get me to get gap insurance because he charged me the maximum possible so much that my payments fell short of the value of the car by a long shot. They don’t care they take advantage of your situation once they see your credit score & lie to you & tell you those are the only options. Meanwhile you can get financing at your back for half the rate! They are the place to avoid when you need financing. Just buy there cars & double check elsewhere. They also will not do much for you on the car. Once you buy the car they aren’t interested in helping you anymore. So make sure you get all you need before you make the purchase & hope nothing goes wrong with the car.

Setting up my service appointment was easy. I had a wide selection of dates and times. Upon arrival, I was quickly checked in. My service coordinator reviewed all services and charges beforehand. Since I was scheduled for a number of services, I communicated with my coordinator through the texting app throughout the day. I will definitely be returning for my annual maintenance.

The service team takes great care of you and your car while it is in for service. While your car is being serviced, everyone makes sure you are comfortable and offered food and something to drink. Your car is returned all clean after a wash too.

Mo is very professional, he understand what you want and can find the best option so you make the right decision!!

Travelled down to Florida on a family vacation and had a bit of car trouble. Jim, my service advisor, from Audi South Orlando was exceptional. He kept me in the loop with what was happening and when it would happen. Thankfully it was a minor problem but he definitely helped keep my family vacation on track and as stress free as possible. Jim, a sincere thank you for your patience and kindness during my little crisis, Danielle was super nice to me on the phone too when you weren’t available. I may never have the need for Audi South Orlando’s service again but they have a great service team.

Great service, great buy in our vehicles, any visit there’s been on point!!!

Everyone is very professional and friendly

I would recommend looking at Audi South if your are in the market for a new or used car. The staff was very friendly, informative, and helpful. There was zero pressure throughout the whole process. We worked with Austin and he did a great job from start to finish. Little things like getting back to me on a question I sent after hours and promptly getting back to me on another question I had after I purchased the car (so service didn't stop after they had my money) go a long way and are very much appreciated. Plus, we purchased a use car and they did a fantastic job cleaning and detailing it that it looked brand new!

The service here is second to none. They care and it shows. I was able to secure a loaner for my repair that then wound up stretching out a few days but it couldn't have been simpler. I was constantly updated and when I got my car back it was like brand new. The regular maintenance is essential but can be pricey. Audi South's commitment to excellence makes it all worthwhile. A shout-out to Victor as well.

Best place to get your parts,Michael the Manager help a lot

Derek was an amazing maintenance specialist. He broke everything down into details, I appreciate it

Very happy with the way I was taken care of. Anthony was awesome through out the sales process. Made me feel very comfortable with the sale and was very thorough showing me the Ins and outs of the Q5. Very personable and I would recommend working with Anthony to my family and friends.

Best service department in Orlando.

Mackenzie is a great salesman! He spent tons of time with us and is highly recommend, would gladly deal with him anytime.

Great experience with the whole team at Audi South Orlando. A special thanks to Gio who helped me drive away with an amazing new car and a wonderful, stress free experience. Thanks for everything!!

Great service and advice from the service team!

great service!

I purchased a used 2014 Audi Q7 June 2018, even though I was told it passed 125 point inspection. My truck has been back & forth in the shop 5 times for more than 30 days in less than a year of purchase time. The general manager, service manager and sales person all have ignored my request to considered other options. I’m currently in the process of seeking legal options.

my assigned person was great, very friendly and helpful. was mindful of what i really needed and didnt just sell

There service was great the general manager was amazing he comes out his office say hi . I never had any other dealership mangers came out and say hi to me . I own 8 cars . Audi makes a difference I truly makes a difference. I couldn’t remember my service guy name but he’s was great to work with 👍🏽 looking for my next service.

Service manager was nice. However, replacing thermostat on my A6 3.0 liter took NINE hours at $159.99 minus 10% AAA discount, OUCH. I've had 9 new Audis since 1974. However due to this extreme charge, today I ordered and placed deposit on a Tesla. Goodbye Audi.

This was the best service visit ever experienced in 50 years of driving.

I have been coming to Audi South Orlando for a few years. From the beginning my Service Advisor has always been Romin. He has never failed to courteously look out for me and assist me to the best of his ability.

Spoke to a female to schedule an appointment for service, very rude and short. No customer servoce also very sarcastic when she told me to have a nice day.

Excellent service assessment and advice provided..

Refreshments and waiting area could be revamped, expanded.

To high

Thanks Anthony E. great salesman did all the best to make sure all my expectation has been met what experience great dealership all team has been great, once again thanks

I had a fantastic experience at Audi South Orlando! My wife and I had been talking about upgrading her vehicle; and, after looking at a number of different luxury cars & dealerships, we fell in love with the Audi Q5. Randy was incredibly helpful; and, I expect that we will be buying more cars from him in the future. Also, I meant to add: David, the Financial Services Manager was also very patient and helpful. He was able to get us a rate that was actually a bit better than what I had lined up from my bank.

Great management including salesman Austin, manager Adam and I’m finance, David. They were very helpful and knowledgeable in helping me with my choice of an Audi Q7 plus purchase. I was very pleased and highly recommend Audi of South Orlando !

Great service with attention to detail. Salesman Austin was very knowledgeable and helpful with the vehicle I wanted to purchase. He went the extra mile in making sure I was happy with all aspects of the vehicle and the purchase. I also want to mention Manager Adam and Finance Person David who where instrumental in obtaining a price and plan to fit my budget. I must say, this is the first time I go to a dealer and felt they where on my side!

Great service as always, Romin always takes care of my car and I never had any issues with the services. He’s very professional, knowledgeable and provide you with good service and advices. You really don’t want to buy another brand after being services at Audi south.

It’s a wonderful experience! Beautiful facility.

This dealership did not have the open and welcome feeling of other dealerships I have gone too. The salesman I worked with didn’t take the time to hear what I was saying. He just insisted I was wrong ect. They were also unwilling to negotiate. Called me a week later and when I told them I went with another purchase got angry and started to tell me off. Get your sales people more training.

Large inventory, easy to find what you want online before even going to the dealer. We had a smooth transaction and our salesman (Torin) was awesome. No complaints about the entire process

Harrison and the Audi team was amazing. Excellent service, turnaround and value! Team Audi! Thanks!

Great service , Sale, Finance, atmosphere. Everything was first class - great buying experience

Service rep was friendly and kept me informed of the repair steps

We did not purchase a vehicle at this dealership and our sales rep was out of town when we came in. Jesse helped us view and test drive the Q5 and did a wonderful job of explaining the features and performance of the vehicle.

Victor Chavez set up my appointment. He also greeted me at the time of my appointment, very welcoming, and professional. He constantly updated me on the status of my vehicle. Sean Williams even took time to come out, and explain some detailed questions I had to me. I couldn't be more happier with my visit. It's people like Victor, that sets Audi apart from everyone else when it comes to customer service.

Thank you, Derek and Jason, for your personal service and quick repairs.

Another effortless visit to Audi So Orlando for the 45000 service on my A4. Had a great loaner (2019 Q5) which I kept a few days due to additional work required under warranty. Friendly staff that kept me apprised of progress on repair work.

Our experience with Mo and all of his co- workers was excellent! Far better then anything we thought it could be. Enjoying my new car immensely!!

While I was in my mother Netonya Sheffield car we were driving her 2014 Audi Q7 and we happened to stop at a red light, and when picking back up literally a tank of water starting pouring on my shoes. My socks and shoes were soaked. It wasn’t a little bit at all. There was a puddle of water just sitting there. It’s happened more than 4 different times. I videotaped the water coming out and we sent it to the dealership and they called within 5 minutes of receiving the video saying it needed to come in ASAP but we were telling them for about 2 week before video was sent of this same issue. We’ve had way to many issues with this car in general and I feel as if it’s unsafe for my mother to drive at this point. We’ve been in rentals over maybe 5 different times now. I’m concerned of her and my family’s safety. Something needs to be done.

The Audi service department was exceptional. Manny was polite and informative, service was prompt, and the waiting time was made better by the comfortable seating and tv, snacks and beverages.

I received a complimentary inspection coupon via email and decided to take in my vehicle. My experience was disappointing as follows: 1. I arrived a few minutes after my appointment time and was told to take a seat, and my service advisor would come over. After 15 minutes no one came over, I got up to go ask where he was and I quickly found him just standing by a desk. Disappointing. There were about 5 advisors standing around, non with customers or busy. 2. I asked how long it would take and was told 1 hour. He said I would get a text or call when the car was ready for pick up. So said ok. 3. My wife picked me up and we went for late lunch and after one and a half hours I headed back since no contact. Disappointing. 4. My car had been ready obviously for some time because it was blocked in by 2 cars in front. The car had not been washed either which is normal at BMW and Mercedes. 5. I received a print out multi-point inspection form which showed no issues, and no information if any fluids were topped up and noticed a check box completed for ?AdBlue Fluid? which I believe is only for TDI-diesel, my car was gasoline! No comments or dealer signature! After an hour and half the least would be some professional feedback from perhaps the mechanic whose name was also not on the form! 5. Overall I would say this was poor service from Audi dealership, my time is important as is theirs but keeping customer updated and in and out quickly should be a priority. The car wash would have been a nice touch.

I purchased a 2014 Q7, extended warranty in June 2018 and since my purchase I’ve driven a loaner vehicle more than the one I purchased. My truck has been in the shop 5 times for more than a week each time for different issues. When my husband & i requested other options of getting out of the Q7, the sales department is tossing us around about who we should deal with about the lemon sold to us. And this very moment my Q7 is currently in the shop due water pour out from under dash unto both driver & passenger floor. It was enough water to soak two towels daily, as well as a start up issue.

My experience at Audi South Orlando was above and beyond what I expected. Our salesman Mo Hind was informative and attentive without hovering over us. I can?t stand a salesman that follows me around and won?t leave me alone. Mo was the total opposite. He was great and should we purchase another car, he would be my go to guy!

Went in for 75000 mile service with a check engine light coming on the day before service. The team jumped on the situation. It took a week to resolve because parts were not readily available. The last part they ordered on Wednesday and finished it on the next Tuesday. I questioned why the part wasn't ordered Next day air and I was told "it doesn't work like that!" Well after 35 years working for UPS as a VP of Operations I call this B.S.!! I know anything can be moved as quick as you want to get it!! Anyways the vehicle was fixed. I picked up the vehicle and the windshield fluid light was on. Completely empty although it was checked off as complete. Also now my windshield wipers only go fast!! No intermediate and no slow. Another trip to the dealership. The SERVICE manager is outstanding!!!

Great service, friendly staff and great atmosphere if you want to wait for you car.

Mo Hind at Audi South Orlando was the picture perfect salesman! He did not following me around or hover over me while I looked at cars. He was very informative and not pushy at all. He actually listened to what I was looking for and was helpful throughout the financing process. If you are looking into purchasing an Audi, go to Audi South and ask for Mo! By the way this is my first Audi purchase, I have had a BMW and a Mercedes-Benz, the Audi is my favorite by far. My Q3 SLine is the smoothest ride ever!

The Sales Rep, Austin C was knowledgeable, professional and a pleasure, five stars. As far as the rest of the staff involved, it is better left unsaid.

great service! great location.

If you're looking for an Audi please see Val at South Orlando Audi. He was informative, engaged and customer service driven. I went in with my mind set on a A5 but decided on Q5 after our conversation and test drive. I'm thankful for this experience and will recommend Val Audi of South Orlando to any looking for a new vehicle.

During one of my very busiest weeks when I barely have time to breathe, my car battery died, of course. The guys in the service department were incredibly helpful, scrounging up a loaner vehicle when they really didn't have one so that I wouldn't be inconvenienced, promptly fixing my car battery, squeezing in the service it was due for and then even managing to find a valet to bring my car to me at work and pick up my loaner. BEST service department ever. Thanks to Aaron, josh and the rest of the guys there!

Derek was very nice, accommodating and helpful!

Easy place to buy a car!

Excelente, atendimento precisa de duas peças, fui atendido em português pois tem o Davi que trabalha lá. E paguei 30% do valor do Brasil, valeu muito a pena e 5 minutos estava saindo com as peças.

Audi South Orlando is the only dealership you should buy a car from. They are by far the best in Orlando! When it was time to return my wife's BMW lease, we were looking for something new. We ended up stopping by Audi South Orlando. We were immediately greeted by our sales rep: "Ben To" He truly made the sale happen and Ben's customer service was second to none! You must go see "Ben To" for any of your new car needs. I will be returning next year to purchase another car for myself. Service Department Review: Chris Beracierto is my service advisor. I just want to say how wonderful my service experience has been the last few weeks. I just leased a new audi Q5 for my wife and a few weeks ago i noticed the interior lights were flickering. I made an appointment with Chris and he took care of me like a rockstar. The initial appointment was predicted to take longer than expected and Chris quickly put me in a loaner car even though I had not reserved one. I was only at the dealership for 10 minutes and I was already on my way back home. I was shocked how fast he took care of me. He ordered the part I needed and installed the new part today today. I was in and out of the dealership in less than an hour. I will lease my next car from your dealership because now I know the service experience is going to be flawless. We came from a BMW and all I have to say is your service experience blows theirs out of the water.

Chris Beracierto is my service advisor. I just want to say how wonderful my service experience has been the last few weeks. I just leased a new audi Q5 for my wife and a few weeks ago i noticed the interior lights were flickering. I made an appointment with Chris and he took care of me like a rockstar. The initial appointment was predicted to take longer than expected and Chris quickly put me in a loaner car even though I had not reserved one. I was only at the dealership for 10 minutes and I was already on my way back home. I was shocked how fast he took care of me. He ordered the part I needed and installed the new part today today. I was in and out of the dealership in less than an hour. I will lease my next car from your dealership because now I know the service experience is going to be flawless. We came from a BMW and all I have to say is your service experience blows theirs out of the water.

D’ Mani was very nice and knowledgeable about the RS5! The entire staff is friendly. Pretty showroom.

Great service.

They are organized and so attentive!!

Nice service, super friendly staff! Coffee tea water and snacks available while waiting !

Very professional sales person easy to work with great customer service I would recommend going to the dealership to anyone

Sami, my sales agent, was very helpful throughout the process of purchasing my vehicle. He addressed my concerns with care and gave me very detailed information step by step. After I made my purchase, he followed up with me to make sure I was completely happy. Sami and the rest of the team at Audi South Orlando made my car buying experience a very pleasant stress free experience!

I ask if the car come with 2 key they told me yes after I get the car all a get is excuses and they lost one or my car key audi A6 2018 😡😡😡😡👎👎👎👎 really unhappy.

I was treated very very unprofessional nobody tried to help me I was just told they are not fixing my car and I live all the way in Ocala they made me come there 3 or 4 times just to tell me my last time they are not fixing my car with no explanation my car key will not unlock my driver door but it will unlock the rest of the doors an this was fault was obtained during the sale so I was told it would be fixed for free so I don’t understand why I’m being treated so badly 😓😓😓

Service was great. They are customer oriented and made sure I was happy with everything. Good experience.

We experienced a fair trade of one car and the positive purchase of a newer but used car. All was disclosed, prices negotiated, and without any hassle or pressure.

Very organized, clean, on time.

We bought a SUV from Audi of South Orlando and MO provide us a great service. He followed up with next day and be sure that we were enjoying our purchase.

We purchased a 2019 Q7 and from the first contact with the internet salesman to pick up at the dealer we were treated very well. The pricing was outstanding and I encourage anyone thinking of buying a new car to check them out first.

Other than having to write a check; it was a great experience.

All staff we got in touch with were professional and nice. And we ended up buying a new 2019 Audi Q5 there!! 👏

Very professional. Great customer service and experience at all.

Everybody there is very friendly. I had the pleasure of working with the salesman Mo, he was very helpful and honest. He treated me fairly and helped me out to get the car I wanted. I will definitely be coming back for future purchases.

There was a recall on the vehicle. Called in November to set up. They told me that there was a waiting line and promised several times to let me know - never did. I had to call in January to set up the appointment. While there they tried to upsell on a bogus repair with an outrageous price. By the way their prices are always very high for maintenance or repair. Therefore I only repair this vehicle, which is out of warranty, for 80% less, and more reliably elsewhere. I save a lot of money repairing and maintaining elsewhere. The service department has gone downhill. The service person that I dealt with was polite. But I will never repair or service the car there

I purchased my Audi used and was wary of using the dealership for servicing as I’ve heard the cost can be prohibitive. Cue my A5 getting a flat tire and I’m missing tools to remove it myself, and we all know how roadside can be. I rode with the tow driver and he kept the chat easy and kind which helps take some of the stress away when dealing with the unknown. As expected two new tires were required. The Service guys did an inspection and swapped/rotated tires in the exact time frame I was given and the cost was less than the estimate! Victor worked with me, and was a wonderful help. He explained the entire process, registered me in the system, and verified everything that needed to be checked out would be, and a few others as well. I won’t be wary of going to the dealership for service. I highly recommend it based on the coffee and bagel perks.

Absolutely everything. Incredible staff, professional, polite. Make you comfortable while waiting. Never had s bad experience here

I was contacted by Audi South Orlando to turn my lease in early in order to get a new car. I was hesitant because I wanted to make sure my first car would be removed and I would not have to make any other payments. As I made payments on my new car, the phone system advised me that I still owed payments on the car I had already turned in. I contacted the dealership each month and was assured everything was taken care of on their end and that I needed to contact Audi Financial to get “their” issue figured out. (I still don’t understand why I needed to deal with this as it is an internal issue between the dealership and Audi Financial, but I did). Audi Financial had no record of me turning in my car and advised me that they had reported my missed payments to the credit bureau. I could not believe that after all of the emails and communication, nothing had been done. I reached out to the GM of Audi South Orlando, Sunil Prakash, hoping he could assist me with this issue and turn my experience around. Unfortunately after a few emails and no follow up to fix the situation, I still have no resolution. My situation “fell off his radar” and he assured me he would make it right, but he has not. I highly suggest bringing your business to another dealership because there is no accountability to take care of their customers once they have your business.

I had a major repair done and it was handled very professionally. My car drives like new. Great customer service.

Jim Smeltzer was very helpful, friendly and professional. He kept me in the loop during the entire service appointment.

Had a great experience with Hafid M. Hind. He helped me through the buying process. He is professional and knowledgeable. Definitely recommend this place.

Professional and consumer focused experience. They keep it simple and straightforward and deliver in th promise.

Jim did a great job getting me set up here and taken care of. My car was bought in Jacksonville and they made the service easier than taking it back up there.

We had my son's A4 in Service for a recall, While it was there we looked at a S3 to replace my son's A4. It was year end on this 2018 - S3. We have purchased various cars from Autonation and 1 new Audi from this dealer. I don't like the car buying experience so I told the dealer give me the best out the door price on the car that I do not like the back and forth stuff on the price. He came back with 48000.00 when the sticker was only 51000.00 I believe. I told him they are too high and proceeded to leave. The sale manager runs over to service and whispers like we are best friends 40000.00 for the car. They just really annoyed me and I told him if he would of offered that at the beginning we would be buying a car. I told him and the sales person do not waste my time. Never will I purchase a Autonation vehicle again. I just purchased another Audi from Audi North in Sanford.

I leased the A7. I loved the car but consistently had a difficult time with this dealership. I was advised not to go here but for convenience I did and regret it. Perhaps they are understaffed but I found their sales floor staff to be arrogant, unhelpful and flippant. I wanted to purchase the A7 and put a few extra grand into the car for tires etc. and am 15k miles under my lease limit. Bc of this dealership I decided to not purchase. They nickel and dimed me for scratches on the hubcaps.

Great service was provided by Anthony Egbah Sales . He was extremely helpful in all aspects.

My husband and I had an amazing experience. Victor Chavez addressed all our issues until they were handled. He spoke on our behalf in order to get the issue resolved and taken care of. He went above and beyond when it comes to customer service.

Jim was so friendly and helpful when my car was acting up. He made sure to assess the problem and got my car in for service quickly before I left for the weekend. I felt very cared for. The loaner car was also a dream!! I will definitely be returning if I have any more issues in the future and for routine maintenance.

I was greeted when I first pulled into the service facility and introduced to the service technician (Jim) who would be assisting me. I was escorted to and offered snack & beverage while I wait. Although I was just scheduled for an oil change, Jim explained the various service options that were available, the cost of each pkg and what is covered under warranty. The service would take approximately 2 - 3 hours and instead of waiting around at the facility Jim offered to have a driver take me to the mall. I was driven to & from the facility to the outlet mall...shopping while having my car serviced-loved it! Now that's service - thank you Jim & Audi of South Orlando!

Excellent service from the time you walk in the door. Everyone was there to help out. Our sales agent , Chris, was the most helpful

Audi South Orlando is the only dealership you should buy a car from. They are by far the best in Orlando! When it was time to return my wife's BMW lease, we were looking for something new. We ended up stopping by Audi South Orlando. We were immediately greeted by our sales rep: "Ben To" He truly made the sale happen and Ben's customer service was second to none! You must go see "Ben To" for any of your new car needs. I will be returning next year to purchase another car for myself.

It was my first time at Audi South Orlando, and I purchased a CPO (Certified Pre-Owned) Audi Q5. I've never purchased a certified car, but in this case, the sticker price was non-negotiable. According to a few industry sites like cars.com and cargurus.com, the vehicle I bought was listed at $2000-2500 below market value, so I didn't think I was getting taken advantage of. The two salespeople I worked with were very accommodating and easy to work with. The experience was a pleasant one overall, and despite a clerical error with the paperwork being written up with the wrong VIN, they took care of the issue in a timely and professional manner and it wasn't an inconvenience to me. Paying sticker price for a car is not something I'm used to, and when you add the tax, tag, title and dealer fees the price jumps almost $3500. The dealer did manage to get me a pretty good finance rate through their financial partners, which was a few 10ths of a point less than my pre-approved loan. The bottom line is, I'm happy with my purchase, the people I dealt with at Audi South Orlando were friendly, professional and at no point did I ever feel pressure to make any deal. I would not hesitate to return here for my next car purchase.

Great customer service. Excellent and beautiful facilities.

Was a terrible experience. Was told 1 1/2 hours for 45, 000 service was there 3 hours. Will never take my car back there again and can’t wait to return this lease in May.

Christopher Beracierto was my service contact. He was wonderful to work with. He listened carefully to my concerns, kept me updated throughout the process and followed through to make sure all of my concerns were addressed. Also, a Q7 was provided for my use while my car was being serviced, so I was able to continue enjoying the features of my car that I enjoy.

Awesome service , very helpful everyone there, and helped in everything.

Buying a new car at Audi of South Orlando was a great experience. Every member of the staff was very helpful, friendly and professional. Even after buying my new car, Anthony (our sales associate's) attentiveness to small details, answering all my questions and making me feel comfortable was truly appreciated. Will definitely recommend this dealership highly, and consider buying another car from them in future.

I've always had a Lexus. The Audi facility is inferior. Felt like I was not in a upscale facility

I LOVE Audi South !!!!!!!! I always look forward to getting my car serviced there !!!!!!! So friendly and comfortable !!!!!!! Victor is always the best as my advisor !!!!!!

I had a wonderful experience in the purchase of my Q5. Gio is the best sales rep I've ever had buying a vehicle. He was very knowledgeable about the vehicle and cars in general - his passion for cars showed. In addition he was attentive and went out of his way to help. In addition, he helped me return my rental and spent time setting up and going over all the vehicle info. It wouldn't have been the same experience without him. The rest of the crew was nice and facility was great. Thanks Gio! Mike

We are hurricane Michael victims. We let these people know and they took advantage of us. My wife feel in love with a 2007 GMC Acadia. All we asked was for them to check two things.... The sun roof for leaks and the transmission which are the two biggest set backs with this model vehicle. We were assured they were tip top. Lies. All they wanted was our money. We trusted them ( a salesman named Moe) drive the 6 hours there gave them $6400 cash and now have a beautiful leaking GMC that has a transmission that slips. The only people I'll recommend to this lot is the BBB. Vultures!!!!! Stay away from this lot!!!

Excellent service. I went for an oil change and when I got back home I noticed one of my wheel bolt cover fell off. I talked to Michael Coburn and he took care of everything, he even drove to where I was and install it for me since I wasn’t able to go to the dealership that day. I really appreciate the help, keep the good work!

I came to Audi South Orlando to do my 45K service. The customer service personal sign the car in very fast and they called me at the time I was promised the car would be done. The service was done perfect

Our salesperson, Mac, was phenomenal. He was knowledgeable and upfront about every step of the process. He was low pressure and there to help. After visiting multiple dealerships, this was refreshing.

seamless, great service, every step was at our convenience, not pushy and very enthusiastic about car and features.

I had been in the market for a few months looking specifically for a used Toyota Avalon XLS (love this car, now I own two, my new one being 7 years newer) in my price range, with a Lexus or Acura as a second or third choice. I saw the Avalon at Audi, but it was just out of my price range, I received a notification that the price dropped, and immediately sent an email to the dealership. Within the hour, Michael called me and we set up an appointment for the next day. The car was immaculate! He answered all of my questions and made the buying process quick, and at times...even funny! I was out the door in no time with my newly purchased Avalon, and Michael even threw a tag on my old Car and personally delivered it to my house! I would recommend this dealership, and more specifically, Micheal Collins, for all of your new and used car buying needs!

The folks at the dealership are passionate about their jobs, very knowledgeable and always ready to help. They did not pressure me to make a decision, and in the end I made the right one - got me a new TT RS!

I had a key programmed. The service advisor was very pleasant and helpful. I don't think this dealership does a good job of communication and response. I love my car and will probably buy another one, but when asked about the dealership, I can't really recommend it. Love the Q5 though!

everything was smooth, very happy with the service

Thank you Audi South Orlando for making my car buying experience an amazing one, Javier, Neal and David helped me and made me feel comfortable every step of the way. I am confident that my Audi is the best car I have ever had because they took the time to make sure I understood how everything works on my car and most importantly that was getting the best deal and service!

Bought a Audi A3, and my salesman Jim Gaudio was super knowledgeable and helpful. Fast, easy, and straightforward, the way car buying should be.

I had a great experience ,everyone was friendly and helpful ,thank you to Michael for the smooth process!!

We had the best experience buying a Q7 from Audi South Orlando. D’Mani was excellent with his service and home delivery. Very happy customer!

Excellent service, very please with their quick service

Excelente servicio y en poco tiempo la espera

Mo Hind was my salesperson. He answered all my questions and guided me through trading in my old car for a new lease. Extremely patient and very helpful

I was impressed from the moment I walked in! The dealership is very sleek and modern but still inviting. D'Mani was an outstanding sales rep and made the process a breeze. From test drive to driving away in my new car, I was thoroughly impressed with the service at Audi South Orlando.

The service at Audi South Orlando was great, Assistant Service Manager, Romin Renfro was extremely helpful and curteous. I was very pleased with the service.

Overall it was a pleasant auto purchasing experience. My sales associate Michael Collins was thorough, congenial and knowledgable, which was key in my decision to purchase the vehicle from Audi South Orlando. William Ortiz from the finance department also was very helpful in taking time and making clear the entire paperwork process.

As a woman, car service departments can be intimidating. Every one was nice and welcoming on my 20kmile service. But I later discovered they did NOT perform a standard recall fix, and up-sold me a service package that they stated was Audi recommended items but turns out is dealer recommended. Totally took advantage of my lack of experience and did so with such a kind face!!! So buyers beware- I got taken; dont let it happen to you!!! And shame on you Audi South for taking advantage of your female customers.

Purchased a brand new A4 this weekend, my sales agent Mo Hind, 5 stars, excellent customer service.

Audi of South Orlando provided the best service I’ve ever experienced: They actually drove to my house to jump start my battery. Then, they took my car back to the dealership to complete a factory re-call. Sunil, Josh and Manny were beyond belief with their genuine service acumen. Thank you guys!

We had a really good experience at this dealership. We were suspicious of the initial approach we r’cvd (they couldn’t locate the salesperson we were supposed to see; and we noticed a lot of folks that seemed to be just standing around). However, Lucy and Mac turned out to be awesome. Met our needs and desires and went above them!

Went for 20 months service. Vehicle appears to have been checked thouroughly wipers were changed. I was offered and received a loaner in excellent shape.

5 stars! Great service on my A5. I was not charged for anything I did not need. I was treated very professionally, and was not made to feel ignorant. I highly recommend Audi of South Orlando and will always take my A5 there for service

Amazing experience given to me from D’mani, made the process very simple, helped me with everything, answered any questions i had ! He’s the one to go to for sure !

They listened to the things that I thought I might be having issues with. After the service manager went over the initial inspection on my Q5, he thought that I only needed to have two of my three investigated. For the third, my side mirror heaters, he told me a special trick to make sure they were working. He also checked on the Certified Pre-Owned Warranty that I had on my car in case I might need it for the air conditioner. Harrison was awesome!

Nice friendly staff that are knowledgeable and competent. They have a mindset of wanting to help. Service of my Audi was done in a efficient manner with a minimum of inconvenience. Service advisor did a great job of explaining repairs needed. Thanks to all.

It was great. Our service contact Mike was professional, courteous and kept us informed of status. Displayed and provided excellent customer service

Mike was so helpful and great to work with! Audi South Orlando was great!

Mr. Manny Camacho was great very helpful and kind, was able to get everything taken care of fast.

Chris, Bob, Mike and the whole staff was very professional and information. The was completed and the car ready at the time stated. Chris explained what maintenance was completed and scheduled me for a wheel alignment later in the week.

I was buying an Audi Q5 for my wifes birthday. I live over two hours from this dealership. I shopped around and a local dealer gave me a good price. Right before buying the vehicle I decided to increase my search radius just to see if I could find a better price. I contacted this dealership and they beat the local price. I told them numerous times that I was paying cash and wanted their best out the door price. I also told them numerous times I was not trading in a car. I drove over two hours to the dealership to purchase. They went over the contract and it was correct. They then asked me about a trade. I told them no. They then said they would be back in a few minutes and left, with the contract. Upon returning they placed the contract down and I noticed the price was $1600 higher. I said contract was wrong. They then explained that if I did not have a trade then I could not get some of the incentives. I told them they were told up front I had no trade and that was before they quoted the price. The sales manager stated he was told that but he forgot when he figured up the price. After back and forth that what he did was wrong and they needed to sell the car for the price they quoted they refused. I ended up leaving after driving over two hours and wasting an entire day by a group that lied to me to get me to their dealership. What they did was wrong in so many ways.

I was shopping an Audi Q5. I priced five Audi dealers. When I called Orlando South they said they would beat any price. I told them the best price I had been quoted and they called called back with a lower price . They also asked about a trade-in. I told them I was paying cash. NO TRADE IN. I drove two and a half hours to their location to save $1600. They wrote the contract and showed it to me. It was right on. They them asked if I wanted to trade my car. I said no because I could get more selling it myself. They asked if they could at least quote me a price to see if I would be interested. They said I was under no obligation. I agreed. They made an offer I thought was low so I said no. Then they said they would be back in a few minutes and took the contract with them. When they came back they put the contract in front of me. I looked at it and the price had increased by $1600. I said this is wrong, not what you quoted me. The sales manger then tried to explain that if I had no trade-in then I lose incentives and the price was higher. After stating that I told them up front numerous times that I was paying cash and had no trade-in the sales manger informed me that yes he was told that by the sales associate but that he forgot. He said it was a honest mistake and he only quoted that price because he forgot what the salesman told him. After explaining I was quoted a price and drove over two hours to get there they needed to sell vehicle for what they quoted me. They refused. I left and drove over two hours back home. They are cheats and liers. It was the most pathetic dealership experience of my life, and what's worse, they did not even care. My suggestion is never buy an automobile from this dealership.

Good service, nice staff, will be back if needed. Did not buy car there

Service and classy environment especially love Gio greatest experience in my life buying a car...

Lio was very knowledgeable and professional. Was a great car buying experience.

Gio is the best salesman I have ever seen in the car business. Second to none. Our new A3 is perfect! Everyone in the dealership were friendly and kind! Good honest people!

We were greeted by my service rep, Manny. Took my Audi in for an airbag replacement and was very happy with the service provided. We were shuttled to the mall and back which made the time fly. Thanks Audi for the great service!

My wife and I had an exceptional experience with Lucy (and Richard) throughout our Q5 buying process at South Orlando Audi. I highlight a few key characteristics that were most appealing to our experience: 1) sales never wavered responding politely and promptly to our endless questions 2) there was ZERO push by them to close a sale. In fact, we have visited this dealership many times before, not because of bad experience, but due to being thorough budgeters and shoppers until we found the right product and price for us - Audi Q5 3) the dealership is a beautiful facility, and the employees look to enjoy the work that they do, from sales, to management, to finance. (we closed our sale late in the evening and did not meet the customer service team) 4) Richard called me direct the next morning (from our sale) and addressed my delivery questions. I am confident that he will always prioritize my needs, in the event that any facet of the dealership lets me down in the future. (I don't expect they will, but it's clear that he is accountable and prioritizes me as a customer).

The service is amazing as the cars. Highly recommend.

Very good and fast service.

So my rental car was damaged in a hotel parking lot hit and run. Rather than go through a long lengthy and costly insurance issue I called to check the price of a small (or so I thought) reflector on the bumper of the Q7. When I picked up the piece I found out it was a whole component. The service desk immediately went to work getting me worked in that evening at little cost, cleaned the car, topped off the oil to make the oil light go off and got me rolling again. The facilities were beautiful. The people were warm, professional, friendly and could not have been KINDER. Something most people have lost. I never considered owning an Audi. This experience has changed my mind. The most real MAGIC you will find in Orlando!

So my rental car was damaged in a hotel parking lot hit and run. Rather than go through a long lengthy and costly insurance issue I called to check the price of a small (or so I thought) reflector on the bumper of the Q7. When I picked up the piece I found out it was a whole component. The service desk immediately went to work getting me worked in that evening at little cost, cleaned the car, topped off the oil to make the oil light go off and got me rolling again. The facilities were beautiful. The people were warm, professional, friendly and could not have been KINDER. Something most people have lost. I never considered owning an Audi. This experience has changed my mind. The most MAGIC you will find in Orlando!

very friendly , job was done on time , I recommend it

Dealership personnel are very professional, friendly and knowledgeable!!! This is the second Audi I purchased and have had serviced.

My overall experience was excellent. One of the best I've had in getting a car. Would recommend it to a friend.

I absolutely love my Audi Q7 and our salesman, Austin, was fantastic. The process was enjoyable and I couldn’t be happier!

I was met with elite service curbside for regular maintenance on my car. The professionalism under the hood and at the counter has not been matched in my car buying/ maintenance experience. The discussion with Mike (service representative) concerning the work required currently and maintenance in the future was helpful and informative with a sufficient level of technical detail for me to make decisions.

friendly; kept me updated on progress

Purchased a brand new Audi A5 and a Ford F-150 from Audi South Orlando today. I wish I could give more than five stars. Our sales rep Mackenzie Scott was the best. He found the perfect car for my son as well as a great deal on a truck for my husband. This dealership is awesome. From Mackenzie to the manager Richard, all the way to Lawrence in finance. These guys are first class! Thank you for a great buying experience. �

Just bought a Q3 with Paul and it went great! He was super attentive even when I emailed him many many emails. I definitely recommend buying from Paul K!

Very professional and friendly. Provided shuttle service to the mall and picked up when the car service was completed. They were thorough with explaining prior and post service. Extremely comfortable waiting area with. Snacks nd beverages. Jim was excellent! Jose was a great driver and engaged in pleasant conversation.

Our experience in the dealer was very good, the salesman was very active and communicative at all times during the process of buying the car, so I recommend Mr. Randy Rodriguez Crespo to any buyer who wants to buy a car in Audi South Orlando, thanks also to the manager of the dealer for his attention.

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Our Q5 was indicating a backup bulb out. We live in a rural county so our home dealership is 1 1/2 south of us. We went to Orlando for the day so we stopped by this dealship. They went out of their way to look at our issue and make us comfortable while we waited. The staff was extremely friendly and helpful. Although it turned out to be a larger issue that requires further troubleshooting, which we did not have time for that day but deeply appreciate e earthing they did to try and help us.

Excellent experience from start to finish. Sales rep, Mac was informative, not aggressive and fair throughout the entire deal. David from the finance department was prepared making the finance process a breeze. Can not recommend this dealership higher.

The physical facility is gorgeous but your repair/replacement prices are utterly unacceptable. I refuse to use Audi dealership for anything that is not under warranty or recalled.

We needed to have an airbag recall job done on our Audi Q5. Chose this dealership because it is much closer to home and would not have to waste a whole day waiting for repair. Very impressed with service, our service rep (Victor) was fabulous. The car was repaired as indicated on time. Car was washed, Vacuumed and we were out and on our way in a few hours! Will definitely return to this dealership in the future.

Service and all repairs were done in a timely manner and I was treated very well and everyone was professional acting.

Always a 5 star experience 👍🏾👍🏾

Car service (oil change and software updates) was supposed to take 3-4 hours and ended up taking all day. On the plus side, they detailed my Q7 including waxing which was appreciated. IMO, they need to estimate time better so they don't over promise and under deliver.

Service advisor was fantastic, cost of the services preformed was ridiculous, over $200 for basically an oil change. Never again

An amazing experience! Mike Coburn was very helpful, knowledgeable and friendly!

The entire car buying process is normally something we look forward to about as much as a trip to the dentist. However, after pulling in to Audio South Orlando we were greeted promptly by Anthony Egbah. Right away we knew that this experience was going to be different! Anthony clearly goes above and beyond to create a comfortable atmosphere with his guests. After introducing us to the brand we went out for several test drives where he exhibited not only knowledge of the vehicle but also a low pressure approach that we really appreciated. This was the first "luxury vehicle" we had driven and we explained that we were early in our search. Anthony stayed in touch over the next couple of weeks in a way that was courteous and he quickly answered follow up questions we directed his way. At the end of our search, we came back to Audi South Orlando in no small part because of the excellent service, demeanor, and positivity we felt in that interaction. The facility is very nice, the car was certainly one we were impressed with, but it was Anthony that made it memorable. Thank you!

It was a wonderful experience that I had and the time I spent with Anthony the sales person.

If you are even remotely interested in purchasing an Audi, I absolutely recommend visiting Audi South Orlando and asking for Anthony Egbah. Anthony is not only very personable, he listens intently to the customer and works concertedly to match the car and price to the customer's satisfaction. Anthony ENJOYS his job and his employer; his sincerity is obvious upon shaking his hand and his pleasant demeanor and laugh are infectious. Richard Castro, Director of New Car Sales, was also eager to help me and very calm and professional -- even when my indecisiveness could have easily elicited much different responses. Probably the best car-buying experience I have ever had.

Worst experience I have had at a dealer in 20 yrs I am very dissappointed

Amazing experience. Mac and Austin were exceptional

David Wood from Audi South Orlando was fantastic...no BS, very responsive and smoothest transaction ever. He also took the extra time to walk me through all the vehicle options including setting up the app on my IPhone...not once but twice. Two thumbs up to David and team. Go see David if you are looking for a luxury car. And the best part they serve FREE Starbucks coffee in the waiting area.

Excellent sales personnel and very friendly and knowledgeable service personnel.

The experience was not unpleasant, and Dymanti(sp?) was very good at his job.

People skills are super, caring staff, great service

Great service, beautiful facility with lovely amenities. The staff are very friendly, kind, and knowledgeable. I felt very comfortable with them and knew my car was in great hands. Mike and Bob are both especially wonderful. ASO is blessed to have them as employees here! Everyone else was great, too- I wish I knew all their names! The loaner car was very convenient and appreciated. Thanks for all you do! I will be back! :(

Low-pressure but highly attentive internet salesman, Mac Scott, asked me how I prefer to communicate, and he stuck to it, answering all questions but never pushing. When I came in to buy, he took his time ensuring I went home in a vehicle I loved. The facility is gorgeous, too.

I purchased a used vehicle from them. I called the salesman "Austin" prior to going to see the car and asked him for a description. I go to the dealer and it was "Dead on as explained" The car was waiting for us. Everyone was friendly but most important honest. No games or runaround. I definitively recommend this dealership and team.

Efficient friendly service Better than any other dealership in orlando

I began my buying experience online. As usual, there was an onslaught of calls and emails from various dealers trying to sell me a car as soon as I tried to check inventory for the car I wanted. Audi South Orlando stood out. Mackenzie Scott sent an email introducing himself and asking me how I prefer to communicate. I knew then that I wouldn’t be tortured by daily phone calls hounding me to come buy a car. When I told him email was my preference he stuck to that, offered to answer my questions, and didn’t pressure me at any point. After my questions were answered, he asked when I would like to come for a test drive. I told him it would be a few weeks, and unlike other salesmen at other dealers, he left me alone until I contacted him. I could have bought a car much closer to home, but I knew this was the dealer I wanted to work with. When I finally got to Orlando. I found the showroom to be beautiful and the people friendly. In person, Mac Scott was very attentive and let me take my time, test-driving 3 different vehicles and looking at a couple more. He explained the features and how to use them. He worked very hard to make sure I left with the vehicle I wanted. Lawrence, the finance person, was also very friendly and helpful. Honestly, start to finish, this was my best car-buying experience. No pressure, just attention to my needs. I would recommend Audi South Orlando unreservedly.

This is a sales shop.....the service dept is just down right horrible. No call backs....consistently provide misinformation when you do make a callback or looking for updates on your vehicle.... It is hit & miss depending on who you reach when you do call......Arrogant support folks that act like no one else knows anything about cars......When issue was first reported,the service person accused me of aggressive driving as the cause of just the left side tires being at the wear bars after 26k miles on a set of Pirellis. Service management is a joke....they do no QA checks on their folks or follow ups with customers... After 18 months of complaining with no resolve even after explaining that the tires with just 26k miles were replaced to have the road noise still present.....The service dept still insisted it was not an issue with the car...... Fortunate for me.....finding out that there was a newly opened Lakeland Audi provided another option....finally got someone to listen and to look into the road noise. Come to find out that the left front bearing was bad....thus causing the noise and the excess tire wear.....so for 18 months this was the issue......Was there any conversation about compensation for me having to replace the Pirellis at 26k miles....oh heck no. This experience with Audi South Orlando has me looking to trade this car asap so that I never ever, ever have to deal with Audi again!!! My recommendation to all....go buy a Dodge......

Came in for air bag recall. Nothing has been wrong with my vehicle and then all of a sudden I have $2300 worth of stuff that is wrong with my vehicle. I did not ask them to look at anything else in my vehicle and haven't brought my vehicle back to Audi since of paid almost $4K fixing things on/in my vehicle. I fix all things on my vehicle and keep it running nice and smooth and all of a sudden $2300 worth of stuff that needs to be fixed. Ridiculous!!!!

Wonderful experience-Professional and friendly service as always!

I was interested in a Q5 there. When we went in to review some different payment scenarios, I asked and was told in no uncertain terms there would not be a hard inquiry. While waiting for the salesman to return, I pulled up my Credit Karma score and saw the dealership just ran a hard inquiry. The "finance guy" tried to lecture me on how credit works. Seriously? It wasn't a misunderstanding; the words were clear "It won't be a hard inquiry" I disputed it on my credit report but the dealership will not budge. If they lack the integrity to honor what their salespeople say, do you think they'll do right by their customers? Not a chance!

Great car, great service, great people , best car I have ever purchased.

Victor in service took excellent care of me and my A7!! Thank you Victor!!

I like it! The service, elegance, prestige & all of them are excellent. Thanks, Austin Christopher for your help. Drive to success!

The service is fantastic! Very professional and helpful!

I love everything about my new car...The staff at this dealership is amazing...Thank you for making a good deal and make another customer VERY HAPPY �... and I wanna thank you BEN the salesman for everything... you �

Victor did a great job explaining and recommending services, top notch

I would recommend Audi South Orlando to anyone looking to purchase a vehicle in Florida. I’ve never had a better car buying experience than working with this team in purchasing my 2018 Audi Q5. From sales to financing to management, I won’t go anywhere else to purchase a new car in the future. They are exemplary!

Everything at this dealership is excellent except the wait time for the service department. I wish that Audi would implement an express service for routine oil changes/tire rotation as other dealers have done. I had this service done at this dealership and it took approximately 4 hours (which is absolutely ridiculous). My appointment was on time, but then you have to wait for a service tech. to service the vehicle.

Other than the amount of time it took it was a very simple process. My sales rep, Austin, was informative and relaxed. He did a very good job and I would be happy to recommend the dealership.

Smooth transaction if you are an informed customer

Very good. Jim gave me another car while I was waiting for them to be done with my car

Got my SQ5 from there yesterday. Love it good service, just get more people working in the financial department to sell more cars faster!

Great customer service and friendly people. Fast and courteous

Audi of south Orlando, great experience had a nice time buying my use car , everybody was super nice,salesman have great knowledge of his Product , but fail fail to give all information on the vehicle because I don’t know the car with out navigation he didn’t tell and I paid a lot of money for the car it’s my fault not his , I will recommend this dealership to anybody but get all your questions answered before you sign.

We bought a new 2018 Audi A5 Cabriolet at a dealership in southern Florida but live closer to Orlando South. We had an issue right away with our new car and took it into service with Orlando South. They were incredibly helpful even though we purchased the car elsewhere. They bent over backward to correct our issue, inform us of features on our new Audi we hadn't been shown at the dealership where we purchased our car, provided us with a loaner car, expedited our service since we had a trip planned and ordered accessories for us. Our only regret is that we didn't purchase through them - but we will definitely purchase our next vehicle from Orlando South!!

MY SALES GUY BRIAN FENN WAS AMAZING. HE HELPED ME GET THE CAR I WANTED

Very good experience. David Wood was very easy to work with. Highly recommend him.

Carmela my service advisor did an excellent job in keeping me posted on my repair process.

It was a very long day for all involved. My 2012 TT vehicle received a 35,000 mile service. It was an extensive service and other problems that cropped up were delt with efficiently. The service advisor (Manny) made ever effort to keep me apprised of the progress of the service and comfortable whether I was in the customer waiting area of shuttled to the nearby mall.

I was very happy with the entire experience getting my A4 serviced. My service advisor even took the time to show me around the building since it was my first time there. All of the employees seemed very professional and it is a very nice facility. The work was completed quickly and I was on my way with a free car wash and vacuum.

Great service, when we arrived the staff were there and willing to help. I was not there all day as most dealerships . Friendly staff as well

Fabulous service! I love my new car and will happily buy again in the future from this dealership. Mac was great!

I recently purchased my 2018 Audi Q7 several weeks ago. Only one word is needed to describe it: "Wow". I would like to take a minute to rate my recent experience at Audi Orlando South. It was a smooth and seamless process from start to finish and the overall purchasing adventure was exceptional. I would like to specifically give a big ovation to Nabil Hayani, Audi Brand Specialist, and Sunil Prakash, General Manager. Not only were they extremely genuine, but also courteous, professional, kind, and exceptionally helpful.

The whole service experience was great from scheduling through completion. Victor made sure everything went smoothly and efficiently.

Exceptional service and loving my Q7. Thanks AUDI

Starting with the initial phone call to the dealership the customer service is excellent. Could not have had a better experience. I had previous experience with other Audi dealerships which paled in comparison with Audi South Orlando. Thanks Roman!

Overall what you would expect from an Audi dealership. I would have rated this place 5-stars across the board in years past, however, on my past service visit I was surprised how difficult it was to get someone's attention once I parked my vehicle in the service area, I wasn't greeted by anyone and had to find someone to acknowledge my presence. The service techs also somehow missed a pretty bad bulge in one of my tires that probably came from a pot hole. Not sure how they missed it since they rotated and balanced my tires as a part of the service and I also had my car washed and detailed. It was so bad that the service rep caught it the second he looked at my car when I came to pick it up before they gave me the keys. Thankfully he caught it and I was able to get the tire replaced, but this of course made me question the thoroughness of the entire 10,000-mile inspection. Hopefully my next visit is a 5-star experience as I had usually had in the past at this dealership!

Generally I despise car salespeople. However, for the very first time in my life this one car salesperson was truly excellent. Stayed away until I indicated I was ready. No sales pitch or bull crap. Very nice...

Very poor delivery. Vehicle was parked away from the building, sales associate did not go over the options on the vehicle or the manual, I was not shown the service department nor given their number and hours for business. Very disappointed and would not recommend this dealership.

Love this place! I bought my A3 here and also take it here for service. They absolutely take customer care to the next level. The staff is always welcoming and attentive. They provide coffee, water and snacks for while you wait or they'll take you to the mall if you'd rather wait there. It's so relaxing I almost look forward to taking my car to be serviced.

Went in for an oil change. Manny was helping me out. He was great!! Oil change was done in timely matter

I stopped in the Audi dealership in Orlando unexpected with a nail in my new tire I had just purchased from Audi. They replaced it for nothing and I was out in 1 1/2 hr. It was awesome!

Very nice experience tru all the process .. everything run smooth and they worked with me to meet my expectations thank you all ...Austin and Lio were awesome thank you guys

Brought it in for service 55,000 miles it was $600 there’s two issues that I pointed out to the service advisor neither one was addressed then I get my invoice back and get home start going through it and noticed that they said I refuse the rotation why would I refuse to rotate my tires when it supposed to be included in the service? No I’ve called him four times and left two messages and still have yet to get a response not great on customer service. Not to mention I’m also missing two valve stem caps,

Great customer service quality people everybody ask if I needed something educated people offering help