13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Audi South Orlando Difference

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Recent Reviews from Audi South Orlando

This review is only based on my last visit to this location. I’ve been taking my car here for over a year and customer service has been lovely ! HOWEVER I took my car in without an appointment I was told by one of the gentlemen in the front that I would need an appointment; He explained that they weren’t doing walk-ins due to staffing issues which is completely understandable in a time like this. He still wanted to make sure I needed an oil change which I explained yes it’s saying that on my dash board.He walked me inside where I was greeted very aggressively by Derek Lemey he repeated in an aggressive manner that I needed an appointment then came from behind his desk and walked me over to where I could make the appointment I guess I was standing at the wrong desk due to no one being in the area he walked me to. He then raised his voice telling me “ma’am I said over here” then pointed at the desk he wanted me to stand in front of. I felt like a kid that was being put in time out.His body language and tone of voice made me uncomfortable. Now that incident was on Tuesday. I returned for my appointment on Friday.Manny helped me he has always been very professional with me.A couple hours later I returned to pick up my car I walked in and Manny was talking to Derek Lemey. Seems like he was displeased with Manny in some way. I was standing there waiting for maybe a minute or 2 waiting on Manny to finish his conversation when Derek Lemey turned to me puffed up his chest and widened his eyes and say “Yes ma’am ? Can I help you ? Now mind you I’m a customer that just walked in is that how you greet a customer? I venting to Manny and he explained that Derek Lemey was dealing with a difficult customer before I walked in and he apologized for his behavior. I work in the hospitality industry not because one guest/customer made you upset doesn’t mean you disrespect the next customer. I won’t put the reason I felt Derek Lemey was this aggressive and rude to me because I don’t want to make it about race it’s about overall customer service and his customers service skills are horrible. He should not be front of the house. Very disappointing.

Nara Aug 25, 2021

My A8 needed an oil change and I've been having intermittent issues with the MMI system. I also had a leaky tire. I arrived about 10 minutes early for my appointment and was asked to wait in the lounge. At the appointed time, someone came over and explained that my assigned service advisor was busy and he would check me in. I explained why I was there and detailed the issues I was experiencing with the electronics. He said I would get a text from my advisor when they did a walk around of the car. An hour or so later I got a text with a video of a technician walking around my car on the lift. That's a nice touch. He clearly explained what he was checking, measuring the tread and brake pads on all 4 wheels. He pointed out the nail in the leaky tire, saying it was close to the side wall, so the tire should be replaced, not repaired. The tires were purchased at this dealership and have about 15,000 miles on them. The nail was a good 2" from the side wall. I received a text from the service advisor that they recommended a new tire and they should be replaced in pairs. Her quite was $399. Per tire. I asked about the road hazard warranty and was told there wasnt one. This was my 2nd experience with buying tires from Audi dealers and having them deny the warranty when that was a key selling point of paying the premium price at the dealer. I subsequently got the tire repaired for free at Discount Tire. The had no issue with the repair. When I picked up the car, they had not even bothered to check out the electronics. That issue was completely ignored. I never met my service advisor. She was again too busy to meet me. It's a very nice and clean facility. The staff was courteous, but not particularly helpful. Their goal was to get me in and out as quickly as possible. On some level I do appreciate that, but my car was there most of the day, still has unidentified electronics issues, and I had to take it elsewhere to get the tire repaired. Sadly, the trip to Discount Tire was more pleasant than the visit to the Audi Dealer. That doesn't seem right.

Michael Anderson Apr 30, 2021

I give 3 stars overall since I was not charged for the work and since the service rep was very cordial/professional (Andre was a good front-man). I came in with an 0830 appt to figure out why my newly-bought CPO A5 had a loud squeal on one/both of the right-side brakes under normal driving conditions. I was greeted early and handled professionally by the staff, so I had a good vibe from the start. From there it took a wrong turn: 1. My car was not taken back to the shop for about 40+ minutes. 2. While waiting, we were entertained with very audible phone conversations from service/parts personnel that were laced with profanity. Just unprofessional and out of place when customers are around. 3. I watched through the service bay window and reviewed the video inspection to see what they would do. The inspection was cursory, looking at brake wear through the wheel and measuring visible pad thickness etc. All of that was good, as expected for a car with less than 13k miles, so their conclusion was that nothing was wrong. Given my write-up and localization to the right side as the source of the squeal, at least I would have expected that they pull the wheels and look more closely for any anomaly on the rotors/pads/calipers. At most I would have expected them to test drive and heat up the brakes to check performance. If that's a charge-able inspection, I would have liked the option to green-light a closer look. As is, this quick inspection still took nearly an hour to complete and generated no solutions. 4. When complete with the investigation, the car was driven from the service bay to park in front, and it took another 30+ minutes before I was notified that the work was complete and the car was ready to go. 5. When briefing me on findings, I was told that it may be due to the method of my braking and the aggressive nature of Audi's braking system. So...I'm over 50 and have had many cars from Japan, US, and Euro (currently have an M3 with even higher-end braking components). I know what "not right" sounds like, so that was a bit of an insulting diagnosis to direct me to try braking differently. It also implies that Audi brakes have a band of braking pressure where a loud metallic squeal is okay. That's just silly. 6. The same squealing was present every time I stopped for a red light on the way back home, adding frustration to the wasted 40-min drive to/from the dealership, and the 2.5+ hrs I waited on the car. So in terms of front-line service I feel I was treated professionally. In terms of the actual service that I requested, I feel nothing was addressed or diagnosed for further action. For these reasons, they don't earn another visit from me for service on my car. I'm willing to concede that I may be a one-off customer that things just didn't go well with, but a first impression like this is super-hard to erase.

CharlesJ Apr 5, 2021

Don?t bring ur Audi in this Dealer. No costumer service, actually no service at all. I wait for give an estimate one and a diagnostic for the leaking oil in my car. After a week to make an appointment and my car leaking oil I waitv2 hrs in. There for they say they don?t because they didn?t checked the real reason and didn?t care . I asked to changes one bulb for my left front lamp and was not checked either . I saw my car be checking for 10 minutes in the elector in the mechanic area by the glass. Even air in my 4 tires sending message of inflate tires was did. Ever air in the tires was not gave to my in my 2 hours appointment. Iwas obligated to wait for 2 hora and no service at all! Other cliente in the wait room with me left the place mad and no service either and complained about w the manager. The manager is not absolve problem at all. Actually the service staff don?t care about the customer satisfaction . I Never will bring my car over there. I left the place almost 17:00 . Next day I went in Tuffy and they gave the diagnostic and estinatime in 20 minutes . My car was fixed and I?m happy have my car took care over there one more time . Don?t lose ur time and $$$ in Audi South service, they are not problem solved, gave me a lot of stress drive back home with my car without any diagnostic, service, care or whatever. Bring ur money to other businesses a serious one that will give value and appreciate ur time and business . This dealer service is a scam once they don?t provide care or service and we need most, made me hate be an Audi owner because this poor dealer customer service . The lady who supposed to be my ?adviser ? didn?t care either she is lost in this place and have zero customer care skill, like the manager . Bring ur business to any other place . Next day I had my car fixed and I can drive in safe , I will think twice before buy an Audi again because always a stress and no service in third fancy no service dealers, people in there think our car is a rocket science device and make us going to the dealer to fixed a car in 2 ,3 x visit in 15 days like we don?t have nothing to do it in life or don?t need our car. I felt my self trapped in this dealer and learned my lesson this time . I don?t recommend this dealer at all.

MCA Mar 15, 2021

My husband and I had such an awful experience with another Audi dealership in the area, and the team at Audi South definitely turned everything around. We initially placed an order with the first dealership over a year ago. Upon trying to decide on an Audi exclusive color, said dealership was unable to even show us paint samples. We popped into Audi South, as they had a vehicle on their showroom with a color we were considering. We were approached by D'mani and once we told him why we were there, he took his time to show us the books of Audi exclusive colors our salesman told us did not exist. D'mani went out of his way to assist us, knowing we had ordered a vehicle elsewhere, and took his time explaining the process and our options. We took his business card, as we knew who any future purchases would be through, and headed out. Just days later (months after our order was initially placed), we learned our order had been entered incorrectly and it quickly turned into a nightmare, and we would have to start the process over. I called up D'mani to see if he would be able to help us, he was more than willing to do so and we proceeded to start our new order with Audi South. From factory delays to pandemic delays, we hit about every bump in the road you can imagine. D'mani did an excellent job of keeping us informed and never made us feel like a burden when we would check in. His manager, Sunil, was also very helpful and sympathetic to our situation and made sure we were taken care of. Finally, a little over a year after we had placed our initial order, we received the call we had been waiting for! D'mani made sure the car was absolutely perfect and the color we chose was even better than we had imagined! David took care of us on the financing side and was great to work with as well. After everything was signed and the car was officially ours, D'mani walked us through all of the vehicle's features and helped familiarize us with all of the technology. This was definitely a wild experience, but I cannot express how grateful my husband and I are to the team at Audi South. Dealerships need more salespeople like D'mani. D'mani could have easily written us off the first time we met, as we had already purchased a vehicle elsewhere. Instead, he took a good chunk out of his day to help us out. While our order ended up taking an insane amount longer due to the first dealership's error, I'm glad we ended up at Audi South.

Allie Moore Jul 3, 2020

I purchased an Audi A4 on 11/21/2014 from Audi Orlando South while I was visiting from out of state. I made the mistake at financing of purchasing the CPO, Tire and Wheel Package, Appearance package, Maintenance package, and the Theft Policy. I only purchased this because the Finance Manager, Lisa Dobora assured me that if I changed my mind once I returned home that I could cancel the products and have the funds refunded back to me at 100%. I left Florida and drove back to my home state with temp tags that expired in 30 days. Once I returned home and had time to thoroughly read though all of the Terms and conditions, I decided that I would cancel all of the products. I contacted the Finance Manager, Lisa Dorora on 12/5/14 and requested to cancel all of the additional purchased items immediately. I was informed that the refund process would take a maximum of 8 weeks to complete and that the funds would be issued directly to the original lender. This was not disclosed to me during the contract signing process. I was not thrilled about having to wait for my funds to be returned to me but I made the decision to be patient. The first sign of trouble happened when my temp tags expired and I had not received a replacement temp tag, and the DMV had not received any of the registration documentation. They sent me a replacement temp tag but it was received after the original one expired, so I was without tags for 3 days. I was not happy to say the least, but I was still trying to be patient as I was unable to go directly to the dealership since I was 5 states away from Florida. By the 8 week mark I still had not received any refund and I was getting the run around from Lisa Dobora so I reached out for some assistance from her Manager, Gary Thunberg (Customer Financial Services Director). After emailing Gary multiple times, all I received from him and was that the refund was in process and would be completed soon. I started cc'ing the General Manager, Sunil Prakash because I felt after 8 weeks I should have seen a refund for the over 7K that the dealership owed me for the cancelled products. I have received countless promises from Gary Thunberg of checks being issued and broken time frames. We are at week 12, and so far I have only received $2500 of the $7,100 that is owed to me from this Audi South Orlando Dealership. I finally was able to speak to the General Manager, Sunil Prakash today and I was extremely insulted that he is NOT taking this situation seriously. If I owed the dealership money they would be calling me everyday to find out where their money was, I'm having to wait over 12 weeks and they are refunding my money at their leisure and without any interest. What kind of professionalism is this? How could I ever recommend this dealership to any of my friends or family? Why would I ever go back and give them my business again? This is unacceptable and I want answers, more important I want my MONEY BACK! Audi what are you going to do about this poor customer service from one of your dealership representing YOUR NAME?????? Sincerely, Melissa Coleman

mcoleman08 Feb 25, 2015

Audi South Orlando

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13 Million Cars Sold to Happy Drivers

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Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the Audi South Orlando Difference

Recent Reviews from Audi South Orlando

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