Outstanding service department. My service advisor, Christopher is knowledgeable and communicated on a timely manner. He was transparent in presenting my car’s needs and kept me on the loop at all times. Thank you Audi South Orlando!

50,000 mile service at Audi South Orlando. Simply outstanding in every respect. Service Advisor Danielle is the best car care professional I've EVER worked with - bright, great personality, very knowledgeable, transparent, very helpful. I could go on and on. Your facilities are tremendous, and your technicians perform their work thoroughly and in a timely manner. I'll be buying my next car here.

Process of repair and maintenance was easy. I was kept well informed and car was ready as soon as I arrived for pick up

Easy in and out service! Derek was informative about the service and the loaner process was also quick and easy. Car was completed on time and I was informed throughout the process. Tech video was a great feature to allow me to see what the technician did for the service.

So I bought audi from Mersedes of sanford with autonation 90 days warranty. All my terrible experience is described at Mersedes review. Here is just the story what I'm having now dealing with autonation warranty. So I went to the Audi of Orlando since it's all part of Autonation. Explain what are the problems and showed them the list of bad parts, what I wanted to be replaced because they are in the list of covered parts, just the one what in the warranty, rest I will take care of. By the phone its actually hard to make an appointment so I just went to drop it of and and they told me it should be done in about two day. They need to do diagnostics and if it's warranty case I will not pay 250$ for that. So to see that all front of the engine is covered in coolant and its dripping and to read error codes you don't need much time. It took 24 hours to to make it happened and case was created and send to the office, after another 24 hours I got a response that inspector need to come and see it and hopefully it will be there maybe today...(so already3 days and non of work have been done)....for me just interesting to see what??how water pump is leaking? Autonation don't trust officials dealers mechanics? Probably I wouldn't really trust too, because on the video of the inspection mechanic says there is some blue and green leaks , MAYBE, washer fluid was added yo the system.Maybe!!! If you are a mechanic you should know color doesn't mean anything, it's just colorant(what even Audi website says about coolants) washer fluid also can be green, blue , red.....so why seing blue leaks you would assume that there is washer fluid added?why not blueberry juice or mouthwash? Not saying about problems to get around without car..and who knows for how long. TBA.. UPDATE. Now they want 3250$ for fixing the part what is not covered by the warranty. Tba..

The staff were attentive and listened to the problems that I noted with the car. Although they could not find anything “ wrong” with the transmission or stereo connection, they gave suggestions on getting better performance out of the car, and it seems to be helping.

This is my third car and a wonderful place to shop at Audi South Orlando. The showroom is immaculate and the staff members are genuinely concerned about your shopping experience. James has always been the person for guidance in my last two purchases.

Very satisfying always good service clear and concise analysis

Chris was excellent. Team quickly identified issue and Chris took time to makecsure that issue is resolved right away. He also took time to update on status till work was completed. Exceptional service with care

By far the worst dealership in Florida. First car was a lemon, had to do the contract three times and now the service department won't even take my vehicle for service because they're "too busy with customers who relocated to Florida". Well, here's a novel idea, take care of the clients who purchased from you first. I tried that approach and was basically told to call emergency roadside, called them and they won't come pick up my car because it's not broken down. Clowns everywhere and horrific customer service. Stay away!

I was initially very annoyed, as I made an online service request and specified that it was to address a certain recall, but the morning of the appointment (3 weeks later), the service advisor told me that in order to do this service they would need to order the part and reschedule for a few (more) weeks later. Why didn't they see this and order it ahead of time in order to be ready for my appointment that was already so far out?? But, as you can tell by the fact that I'm still giving 4 stars, the rest of the experience was great. Friendly and accommodating staff, clean facility, even had great music playing. I would recommend going, but I'd also recommend calling them to confirm they've read your service request and have ordered your parts!

My 2014 Audi S6. Chris (service advisor) is the one guy I wish one day he's will be the manager. Very well take care costumer service, gentlemen, explain all details, working hard for my situation and I assume, for others too. 5 stars to Audi South Orlando have this great man as employee. Thanks Chris.

I visited Orlando South Audi with an emergency tire issue. The service tech assured me they would replace my tire. I was in and out within 30 minutes. I’m so happy I purchased a tire package with my Audi. I never have to pay for tires.

excellent service VIP attention special thanks to James Byrnes

We purchased 2 Audi from ASO and the service has been fantastic!

Very prompt and experienced.

A smooth, easy process, with little pressure - got the gar I wanted in the spec that I wanted and was in and out within 2 hours.

A smooth, easy process, with little pressure - got the gar I wanted in the spec that I wanted and was in and out within 2 hours.

Very easy and chill experience, everyone was very respectful and caring. Definitely recommend.

Took my vehicle in for oil change, tire rotation and a couple of recalls. They gave me a loaner vehicle, which was great. They sent me a video of the service being done and called me when the service was completed. I was unable to get my car that evening, so I picked it up the next morning, which worked out well, and it was washed when I got it. Everyone was very professional and friendly.

Left the service department and my tire pressure light came on. I just purchased new tires.

I had to come to Orlando to service my car, fron Sarasota bc the Sarasota dealer could not service my car until the end of June. The service I got at Audi of South Orlando was first class, the staff was very knowledgeable and very helpful. My car was finished at the promised time and the agreed service cost. I was very happy with how my car was serviced.

Austin from Audi south Otlando addressed all of my concerns and gave me a world class customer service

Just bought a used 2019 A5 that was recently received yet on the lot even though it had yet to be cleaned or inspected. Although the car is mechanically sound and drove nicely, I missed many body imperfections, dent in driver door, chipped rims from curb abuse, chipped windshield which had 2cm run veins that will eventually progress such that it will need replaced, just a matter of time. As it was after the drive, I agreed to purchase the vehicle and went home to get check book (down payment). Salesman, "Mo" stated he would get the car cleaned up and ready. Well, I got back and car looked fairly good but didn't inspect it, just walked in and purchased it. Well after accepting additional coverage plans in a misleading way of presenting them by associating cost mixed in total monthly fee for coverage plans and auto loan fee. Later that evening, noticed chip in windshield and got Mo to agree to replace it, yet work couldn't be done at the time. Well, ironically next following morn, a bird crash landed into my windshield which shattered it badly. Wouldn't you know, dealership now stipulating to go through insurance to get it replaced, even though they pre-approved to replace it which they deny now. Sadly, I have to believe they knew of the windshield chip and rim chips, sold me cosmetic warranty coverage anyway, yet now saying so bad, so sad for you. General Manager will not even return my call to discuss. I will never purchase another car from this dealership.

Had my 65,000 mile service check on my 2016 Audi Q5 done here at Audi of South Orlando. Romin Renfro was a great service representative that helped me get everything done and was informative when it came to what needed to get done and helped me prioritize certain service to be complete for the longevity of my vehicle. Thank you for providing professional service. The technician who worked on my vehicle also made a video showing me any current issues and I really appreciated that as well. As with and dealer the prices to get certain things fixed were expensive but that comes with owning a luxury car. I would highly recommend this service shop if you need a professional to look at it and money wasn’t an issue.

Audi South Orlando has been the best establishment to have my vehicle serviced. The highest level of customer service begins as soon as you pull your car in. I was sent a video of my car with a detailed description of what needed fixed. Eric and Romin deserve praise from their leaders for this visit. I will only return to this location for my vehicle’s needs.

Every time I get my car serviced at the Vineland Audi Dealer, the service is great. They are always the first to smile and are genuinely eager to help you. Special mention to Christopher Beracierto for his 5 star service. Thanks

Excellent experience from the moment you arrive. I was lucky to be served by Many who made a great effort to speak Spanish and with whom I was communicating directly by text message. They sent me a video where the engineer explained each of the details and the conditions in which my car is. Additionally, the waiting room is comfortable and elegant. I definitely recommend it 100.

My Service Advisor Danielle was pleasant and very efficient. Everything went smoothly.

Great experience. Knowledgeable and friendly staff. Streamlined process. We were in and out in no time with our new car. Chris and David were wonderful to work with.

Great service. Mo helped me get my VW Passat!

Happy to be an Audi customer. My A4 is awesome! First service at less than 10k miles experience: besides the fact that appointments are taking weeks to be scheduled, once you’re there, Audi treats you well… I brought work with me and they offered me an office, I only had drop off as an option and they were able to finish in an hour something that I would have wait more than 3. That’s just common sense for an oil change, tire rotation, and car wash. But those are things that you don’t see anymore in another dealers around. Christopher B. was the one who helped me this time, I give him 10/10. Impeccable. Since I bought my car here, my experience has been the best one. I want to get a Q7 for my wife as well… unfortunately they don’t have one yet. But I will be back, no rush!

Chris was knowledgeable when it came to suggesting things that need to be done to the car. Thank you Kim Brown

The team here are extremely professionals, and very polite. I?m very happy with their services. Thank you Audi of Orlando.

I had an awesome experience with my service appointment. My windshield was broken and need to get that fixed along with my first service appointment and Danielle did an awesome job coordinating with insurance company and making sure everything is taken care. Part ordered was available in time for the service. Only improvement, I would suggest is to try and improve upon the appointment dates. I understand the situation with short staff. But I had to schedule my service appointment almost a month after.

Austin is a great salesman, very helpful and knowledgable and listens and takes care of the car buyers needs.

Audi South Orlando is a class organization with a 5-star Service Department. My Service Advisor, Danielle, always goes above and beyond to ensure that I have a great experience. I highly recommend this dealership.

Wonderful experience from start to finish. We’ve been Mercedes Benz customers for years but due to the change in customer service we went to Audi. Shane, Neal, and William made the process so easy and their follow-up was excellent. Highly recommend!

Excellent experience ! We started our buying process by calling the dealership and asked James if the car we saw online was still available and he made sure to keep the communication going until the moment we arrived! He helped us facilitate the process through finding the car and getting us the best deal for our family . We ended up doing a lease which is what was best for us and overall couldn’t have had a better experience !getting a new car can be so stressful and James really made us feel very comfortable! We also want to highlight David Wood ! David made the process so easy and he was very welcoming and excited for us ! They both just went above and beyond ! Thank you for everything !

Promptly greeted upon arrival. Sales man listened well for what my needs were and helped to find Vehicle on line and then one on lot close to what I wanted. With so little available and purchase being done sight unseen….The suggestion of test driving the used car was perfect, never thought I would buy used car but drove away with a beautiful very well kept Q5!

We had a great experience with everyone we met at the dealership. Our salesperson Jhon was so patient giving us as much time as we needed to test drive, talk and just think! Plus…. I LOVE my new Audi!

Excellent experience ! We started our buying process by calling the dealership and asked James if the car we saw online was still available and he made sure to keep the communication going until the moment we arrived! He helped us facilitate the process through finding the car and getting us the best deal for our family . We ended up doing a lease which is what was best for us and overall couldn’t have had a better experience !getting a new car can be so stressful and James really made us feel very comfortable! We also want to highlight David Wood ! David made the process so easy and he was very welcoming and excited for us ! They both just went above and beyond ! Thank you for everything !

Mr. Chris (service advisor) was courteous and helpful regarding "Audi A6" repair issues. Always on-time communication and keeping us informed throughout the repair process.

Our salesperson was excellent. Took the time to answer all of our questions and honestly made us feel like we were appreciated.

Comfortable and very good the customer service was very friendly thank you

Christopher was amazing during my visit! Patient and understanding.

Great dealership, wonderful service.

Recently took my Audi for an oil change, replacement of breaks etc.. Everything went great accept for the fact that they no longer offer loaners for customers and unfortunately it took half of my day. Customer service is always great!

Manuel was extremely helpful and getting my warranty repair done in a timely fashion and kept me informed through the entire repair procedure. Very courteous and professional.

Normally dealers give you an A++ customer service when they are trying to sell you a car etc; but when I went in for my service, the staff and my service adviser gave me such an excellent service. And this is why u want to keep being an Audi customer. Thank you all for not only giving me an excellent service when buying but kept giving me an excellent service when I go service my car

It was a pleasure working with the Audi team working on my son?s Audi A4

Excellent service best service. Location excellent

We had a great experience buying a new car, Austin was very friendly and knowledgeable of helping find what car was best for us.

Took my Audi in for software glitches. They wrote down all my concerns and took care of the issues they found. Picked up my car on Sunday, freshly washed. Happy with this outcome!

Great dealership! No sales pressure! First class dealership! Thanks!

My experience at Audi South Orlando was so phenomenal that I want to acknowledge the people that made my car buying experience a delight. I can hardly believe that “delightful” is the word that comes to mind about a car dealership, but I had the pleasure of meeting some truly special people that made me feel catered to and important from the moment I walked in the doors. Anthony Eghab was our brand specialist and I don’t see myself buying a car from anyone else moving forward. He had such a sincere warmth and sense of hospitality that gave me confidence that he truly cared about what was best for me and my family. There wasn’t one moment when I didn’t feel heard or felt pressured into buying; from start to finish I could tell Anthony put my fiancé and I’s wants and needs first and the sale was simply a byproduct of that type of care. After we found the perfect Q3, Anthony handed us over to David Wood. I feel so lucky that David was our financial service manager. He exuded a genuine warmth and polish that I would expect from a concierge at a 5 star hotel, again, this was not the caliber of hospitality I thought I’d ever experience from a car dealership. These are the types of people I feel comfortable making these important purchases with. Simply sincere and special people that I look forward to working with for our next purchase (RS7 I’m coming for you).

Nice and fast service today!

Great quality service! My service rep Romin is great and communicates through the entire process.

The service was excellent. The service advisor was top notch.

New to Audi I was really impressed with the smoothness from dropping my car off to leaving with a courtesy car. Already have recommended to friends and anybody else that will listen.

I was treated very well and was not pressured at all! They treated me with respect and help me find the best financial options! A+ to Mac, Austin and David were very helpful! Thanks for a great transaction!

Wow! I cannot even begin to describe what an incredible experience I had at Audi South Orlando. Anthony Egbah was the most amazing person to work with in search of the perfect car for my family. As we walked into the dealership we were greeted by his warm and friendly smile which started the day off better than we could have ever imagined. He was very knowledgeable, answering any and every question we asked. Not once during our experience did he make us feel like he was a salesman, rather he treated us like family throughout the entire process. Once he helped us find the perfect Audi for us, he introduced us to his dapper colleague, David Wood, to help us with financing the car. David did everything in his power to get us the best deal, and he most certainly did! David has a way with words and with people, making what can be a stressful process a true delight. He patiently walked us through all of the paperwork and made us smile every step of the way. He made sure we left there feeling 100% confident in our decision to buy our brand new Q3. Both of these gentlemen made our day a very special one and we could not be more thankful for you! Thank you so very much Anthony and David. We will definitely be coming back for future purchases.

Great. Went out of their way to accommodate us. They were Very pleasant and polite. Left car clean. Provided loaner car. Followed thru with promises

I went to this Audi dealer looking for a pre-owned Q7 - my sales rep, Mo, was patient and knowledgeable and Gabriel in finance was very helpful with getting the right deal for me. Thank you all at Audi if South Orlando!

Christopher and the team at the service department provided a great customer service. Went above and beyond to assist with my issue. Thank you

As I drove into the service entrance I was greeted with a friendly person that directed me to have a seat and please help myself with Starbucks, which was very near to my seat. Within moments my service advisor Danielle, came and asked me to view & sign a few documents, and then lead me over to The loner desk which stood Brianna, with a smile. As I showed her my license etc...the loaner was waiting outside ready for me to drive away. Danielle text me a few hours after. To alert me that my car would be hand washed and within an hour my car would be ready. Thank you team Audi South you were awesome and synchronized. William Thomas

Manuel and the rest of the Audi Service team were on-time, courteous and proficient with my visit from start to finish. Top notch.

It is next to impossible to get a service representative on the phone. I’ve called several times, only to have the call disconnect after waiting in queue. I was also told I would get a call back for an emergency service, and that was not the case.

Just got a Audi A5 2019 used. Only my second car. Mazda sport 2017 was the trade in. Cool them up to check out the new car. They greeted me. Asked what I needed. And just minutes later I was off in a Nice loner. Just waiting on them to fix the problems they found. We'll see what happens next. Not to happy about how long it took to get fixed. Had a nice loner the whole time. Just glad it's back. All and all great service so far.

Very helpful and faster than expected. Austin is great!

Excelente servicio, me gusto la forma como detallan el servicio que le hicieron a mi carro en un vídeo. La camioneta quedó impecable

The service guy was super friendly and helpful. He explained every detail and answered all my questions.

Great service. Car repairs were done on time and the place was clean.

Prompt attention. Quickly wrote up service requirements. Loaner immediately available.

Always a great experience. Manny is a pleasure to work with.

Audi South Orlando gets all 5 stars. I worked with Gio, and this was the shortest time I have spent purchasing a car. Everyone were very professional and courteous. They provided great rate for my trade in, took time to listen to my needs and explained all the options of my new car. I could not be happier.

Staff very helpful, nice and do their best trying to help you.

Audi South Orlando did a very good job on my car. This was the first time I used this dealer for my auto needs and will continue to use in the future. They are very comprehensive in ensuring the customer is made aware of any potential issues. Providing the customer video footage showing the issues with their car is a new and welcomed process. The billing option to pay online prior to picking your car up is a nice option and allowed an easy and quick means to close the transaction. I will definitely have my car serviced here exclusively.

Austin Rocks!! He deserves the review, hope to have him again on my next service.

My overall experience of my last visit at Audi South Orlando was outstanding.

Detected road noise and was able to offer a remedy.

Great sales staff and great service department, and with new car inventory rising, now's the time to get yours, including many hybrid or etron models! Will definitely be back!

Muy buen trato.. Muy amable.. Carlos Polanco.. Todo un profesional...

They did a quick turnaround replacing a tire in a hour. Very professional service representative.

Best overall experience from start to end, Gio from sales is a star he is very knowledgeable and help you select the best car and features and Richard great Sales Manager helping you selecting the best payment options and Gabriel from Financial give you the best final options to help you maintain your car in optimal conditions.

Easy, smooth and quick, my representative tool care of everything what kept me posted

I have bought many cars and the dealership experience here was excellent. Never felt any pressure and staff was very informative. I will definitely be a repeat customer.

This was our second experience with Audi South Orlando after having a poor experience at another dealership. Audi South made us feel valued. Romin, our sales agent, is always professional and efficient. The technician sent us a detailed effective video while he was servicing our vehicle. Will return for service, and will be recommending.

Derek is an excellent service advisor. Fully committed and serves his customers very courteously and efficiently. Made my service appointment a positive happy experience. Great job Audi team.

Neal gives the best service!! I highly recommend going to Audi South Orlando and asking for Neal Nicarry!

We recently purchased a vehicle and could not have been happier with our experience. Everyone we interacted with from the receptionist, to sales, to finance, and paperwork was positive, and every staff member was extremely helpful, and seemed to be happy to help rather than solely focused on making a sale. The tactics they used were constructive and fair and i am already planning on coming back to buy my next car there in the future.

My experience is amazing from start to finish ! The team is literally professional friendly and loved every minute of the experience. Bought a Q 8 and that helps because love the car ! Neil was simply the best salesman ever worked with he took my calls at weekend even though it was his daughters birthday !! So yes !! Amazing

i can't understand how people write bad things about this location. I felt comfortable and glad to meet people who can make my shopping experience top notch. From William, Gio, Richard, David, and we can't forget Danielle ALL AMAZING people who love what they do and gives the best advice. every company needs people like them to give top priority to customer needs, without giving the run arounds, before u think i am a audi fan, im not i simply wanted the best safest luxury car and the having great people to help me was a big huge plus thank you audi south orlando.

Friendly environment and quick with the processing.

Slav was our sales rep and he did a great Job. Car was delayed arriving and kept us informed. The loan process was the quickest ever. Normally you wait for hours we were in and out within 2 hours and that included learning how to use the car.

Audi South Orlando is a no brainer decision when deciding where to buy your next car. This is our third purchase from them- they consistently deliver top notch service! If you are in the market for a new/used car- stop looking at other places- visit Audi South Orlando and ask for Austin! Fast and easy process- no gimmicks.

Everyone was super friendly and the process was smooth and pretty fast!

This was my top dealer experience ever! Shane, who was our sales representative was the most thoughtful, caring and patient car sales professional that I have had the pleasure to work with. After purchasing a number of cars in the past, Shane and the entire team at South Orlando Audi really stood out. The dealership was clean, with decent amenities and made for a pleasurable purchasing experience. I will certainly be visiting them again for my future car purchases.

Shane Kush made the purchase on my new Q7 a pleasure. From the beginning of order all the way to pickup. He has great customer service and I will recommend him to others along with Audi South Orlando.

Christopher was awesome to work with. My car was in for recall and he was very thorough in getting us in and out and notifying of changes, etc.

good staff, good service

Not a great post purchase experience. This dealership basically sold me a car that they did not have the title to. It took weeks for them to admit that our license plate issues were because they had lost the title and were in the process of replacing it. So many hours of lost time in attempting to bring the situation to a positive conclusion basically led to a small apology and no accountability on their part. At several points, I was laughed at by the sales staff, rerouted to several other departments that could not help me and felt a basic feeling of disrespect by many members of their staff. If you are attempting to buy a car from them, please ensure that they have the title and it will save you a lot of frustration.

Where do I begin? Car buying has always been a grueling process for me. So, I was expecting this to be the same. However, I was pleasantly surprised by the entire exchange. It started with text nights from my awesome sales representative, Anthony E. before my purchase. Then, the night before, I received a personal call from the manager notifying me of their anticipation of my arrival the next day and to reach out if I needed anything. I took my 20-year-old son because I expected to be there ALL DAY and wanted the company, and we both expected him to be bored for hours with me. From the moment we walked through the door, we knew things were going to be different. We were immediately welcomed by, what felt like, everyone. Anthony was waiting for us, as was Starbucks coffee! One of the other associates must have sensed that I just worked a 14-hour night shift and brought me hand brewed espresso he made just for me. Anthony kept my son engaged as well, which was definitely above and beyond what one would expect during this sort of interaction, but we were both appreciative of this. The finance manager did the same thing! He was very friendly, engaging and professional. This was not only a friendly, organized and professional exchange, but it was expeditious! From the moment I walked into the door and drove off with my 2021 Mercedes A220, it was only one hour and 45 minutes!!! I've told everyone I know about my experience and will be returning to buy other cars in the future! There is no other way to buy a car now for me!!

Mac Scott is awesome, very easy buying experience. I would highly recommend him to anyone looking for a new Audi.

My experience here was awesome. As a first time car owner/buyer, I could have never imagined a more seamless transaction. Special thanks to Anthony(dealer) and finance guy Mr.Ortiz(can’t remember first name). They were so PATIENT with me. I’m sure I asked the dumbest questions and I was even called “funny” as they didn’t think I was serious about some of my inquires or comments. They never made me feel dumb. I appreciated the explanations and meeting me on my level!

Derek was my advisor. Kept me in the loop got the job done within reason time and good service

Manny took EXCELLENT care of us. Absolutely wonderful service, which made me feel so much better with my daughter and I being so far from home.

Wow is all I can say. Anthony Egbah was just an awesome salesman. He made the car buying experience and absolute pleasure…even in this crazy car market that we are in. We don’t live in Orlando but we will definitely be going in to see him for our next vehicle purchase. He was kind, knowledgeable, reasonable and honest. Nothing more that we could have asked for. Thanks for being so awesome Audi South Orlando!

First the quality of the work has been excellent. The appointment system for service is great and if needed the receptionist in the Service Dept can contact the Service Agents if needed. The people are great. The negatives are mostly due to the Supply Chain problems and the over loaded nature of the service department. The work bays are full, parts are in short supply and many have to be ordered from the New Jersey Center so repairs that would take 1-2 days can take a week or more. I don't see this changing and cannot really blame this on the staff or the process. I would suggest just being up front as much as possible on expected time delays and why and when the vehicle is ready get back to the clients ASAP with a Text or Call.

Wow is all I can say. Anthony Egbah was just an awesome salesman. He made the car buying experience and absolute pleasure…even in this crazy car market that we are in. We don’t live in Orlando but we will definitely be going in to see him for our next vehicle purchase. He was kind, knowledgeable, reasonable and honest. Nothing more that we could have asked for. Thanks for being so awesome Audi South Orlando!

Austin is a great service advisor. He was able to accommodate me for service when during busy times.

Wow is all I can say. Anthony Egbah was just an awesome salesman. He made the car buying experience and absolute pleasure…even in this crazy car market that we are in. We don’t live in Orlando but we will definitely be going in to see him for our next vehicle purchase. He was kind, knowledgeable, reasonable and honest. Nothing more that we could have asked for. Thanks for being so awesome Audi South Orlando!

First time I purchased a luxury car and Audi did not disappoint me at any step of the way. I want to say thank you to Richard and Gio who guide us on every step of the way until we finally figured what was the right car for us. Process was really transparent, no pressure and really fast. The best part was that there was no markup on any model and that’s why now we are part of Audi of South Orlando family.

My experience while purchasing my car was excellent. Working with both Jhon Linares Vasquez and Gabriel Echegaray was the best. They were very professional listening to my needs and expectations. This was the second car purchased with them so they welcomed us as if we were part of the family. They were able to get the purchase price I needed to meet my needs. I look forward to working with Audi South Orlando. Thanks to both

Service is good except the loaner car, I cant believe they charged me since I did bring back the car with the same level of tank best guess since the loaner never comes with full tank, its always just a little above half, so no way of getting and or measure when pump to where it needs to be. Outrageous to charge 10 miles for $10 or more.

My service technician was Danielle and from start to finish she was incredibly accommodating, communicative about updates to my vehicle and knowledgeable. Exactly what one should expect when going to an upscale dealership like Audi South Orlando. Nothing but a positive experience for me.

Excellent service. Manuel dealt with my warranty insurance to ensure minimal costs to me. Service technicians did an excellent job with my vehicle.

Audi South Orlando offers great customer service. Chris B the Service Consultant explained the entire process to me. Communication was not a problem. They paid for the Lyft so that I didn?t have to wait all day at the dealership

Always an excellent experience. This is the third vehicle purchased from Audi South Orlando, I will always recommend this dealership, specifically, Neal Nicarry.

Great service.

Romin is awsome, always helping me to find a solution. Thanks Romin!

Purchased my 2018 Audi S5 from James last month. From the moment I arrived until I left, I had an amazing experience. Gabriel was the Finance manger that dealt with my deal and it was probably smoothest trip through finance I've seen. Would HIGHLY recommend seeing James for your car buying needs.

One of the reasons our family has driven Audis for over a decade is because of their incredible service and commitment to it?s customers. We are always so well taken care of and they are always available to help. Audi South Orlando is exactly what you would hope for in a luxury dealership.

Took my A6 in for service Romin was excellent and kept me updated through the entire process.

One of the reasons our family has driven Audis for over a decade is because of their incredible service and commitment to it’s customers. We are always so well taken care of and they are always available to help. Audi South Orlando is exactly what you would hope for in a luxury dealership.

Love my new Q8. Great thanks to Shane, Anthony and William.

I came to Audi South Orlando yesterday 3/15/22 Service is good , nice staffs, they update by text to me anything about my car I strongly recommend

Great excellent service.Highly courteous & professional approach.Romin ranks # 1.

Excellent customer service, My sales representative Mr. Hafid Hind, was attentive, informative and has exceptional customer service. Not to mention the finance manager Mr. Echegaray who took the time to explain all the paperwork with patience (alot of patience lol) in detail. I am in love with my Audi. Thank you all so much for making my experience a memorable one!

Always have a great experience here. Romin always goes above and beyond for his customers.

I am new to Audi and have had an excellent experience from buying the vehicle to having it serviced. I am very pleased.

Always have a great experience here. Romin always goes above and beyond for his customers.

There were 2 recalls on the Audi. Dealership was able to complete both recalls and perform a multi-point inspection in 2 hours, half the time allotted

Romin was prompt and courteous as usual. Car was ready when they said and I was able to use a loaner. S far so good.

For the most part, service was excellent. Neal Nicarry was completely helpful and cooperative. Recall was completed well as far as we know. Tires inflated 38-38-35-35, which should be OK. There is a scratch in the middle of the hood, which we do not remember before. And I have asked that the registration be just Robert Coleman - I don't use "Jr." any longer. I request an answer to my edited survey comments. Robert. Robert Coleman.

Manuel Camacho did an amazing job and is the best. Very professional and gave quick and efficient service! Manny deserves all 5 stars, the rest of the reps including the sales team gave me horrible customer service!!! Outside of Manny and maybe the manager who seems cool, this dealership customer service sucks.

Scheduled windshield and periodic service at same time. When arrived service did not have windshield replacement included. No mention when scheduling, the windshield would not be ready until next day, so I had no prior arrangement for transportation. They were able to find a loaner, but this should have been arranged in advance when I scheduled the work.

Nice dealership but a service center where I have to wait a month - two months for an urgent appointment with no pick up or loaner cars available, at a LUXURY dealership, emphasis on the luxury, is a place I will likely avoid.

Had a recall fixed and oil changed in 48 hours. Was offered Lyft services to/from the dealership which was a huge relief. Thank you Romin for taking care of this appointment.

This team 99% of the time delivers top notch customer service. For a popular dealership, they are efficient and effective.

They always show care and concern for me and my car at the Audi South Orlando service center. They take great care and do what is best to make sure I stay safe and efficient driving. I appreciate their consideration and help every visit I thank them for looking out for me.

Is it me or is the Audi Service going down? I remember being treated well, but my last visit they tried to charge me for two new tires that they didn’t even put on my car. Also, how do they not have a shuttle and if they didn’t what happen to the loaner vehicle? Maybe it was just me and a bad day for customer service.

Fast service. Excellent staff. Always greet me by name the minute I pull in.

Nice sales team, relaxed and professional finance experience, and a great car.

I having been going to Audi South Orlando and the maintenance department is always outstanding.

Thanks Audi for doing it right for my car. Service advisor, Derek explained in details on why my oil pump needed to be replaced and it will take 3 weeks, as it comes from Germany. He kept me updated and a curtesy car for 3 weeks. A6… not too shabby! Not only they did a superb job but communication by text was very efficient.

Friendly advisors, not pushy, really good dealership

Have been happy with my experience so far. Staff has been very attentive to my needs, whether during the buying experience or service needs.

Exceptional customer service, revisiting next week for a test drive, will update!

The whole process starting with the customer service to the repair shop, was awesome. Definitely recommend Audi South Orlando

Awesome experience. My service guy was Austin. Super sweet super knowledgeable. Always answers all my questions and takes his time. Love my Audi and love my Audi experience

First class Dealership- been working with them for 6 years. Chris in Service and Mike Jankoski know how to go the extra mile. If looking for that premium auto and the right dealership to be your partner, these are the guys. Michael Thomas

Entire staff is very professional and knowledgeable on automotive care. Been quite pleased with service manager Derek and Ronin.

Manuel Orlando is my service advisor. He checks in with you several times to see if you need anything even offers a quite space to do work. I’m sent a video of everything that is being done ! He is a top notch advisor and an asset to Audi ! Thank you, Carol Miller

The team at Audi south really go above and beyond in sales and service.

After car shopping for weeks I came across my new car baby online that was on this lot. I was unsure if I would purchase the same day but very glad I did. My sales agent D'Mani Smith and Financial service manager Gabriel Echegaray really made my experience perfect. They really treated us like family and had us in and out in less than 3 hours. I'm not sure how many other people might have helped make sure my SUV was ready for me to drive off within that time but I'm forever grateful.

Decent sales rep. Ask about Austin. Very helpful

Couldn’t have been a better experience! Anthony was one of the best sales reps I’ve dealt with and the finance office was efficient and carefree with support. I’ll become a repeat customer…

Austin my service advisor was outstanding. He kept me informed and communicated with me throughout the repair process. First class service and top notch advisor. I highly recommend Audi South Orlando .

Purchased a Certified Warranty vehicle from an out of state dealer and took the vehicle to Audi - South Orlando for an issue and told them about another issue. They checked it out and worked with the selling dealership to get resolve. They really stepped up and did a great job of helping me.

Purchased a Certified Warranty vehicle from an out of state dealer and took the vehicle to Audi - South Orlando for an issue and told them about another issue. They checked it out and worked with the selling dealership to get resolve. They really stepped up and did a great job of helping me.

Corporate Dealership which puts customer first! Go to Salesman Gio, a true car enthusiast and really will guide you to the best options!

Mo Hinds - is the best in the business. Compared to other dealers we visited across central Florida there can be me no comparison

Over the course of owning my used 2019 Audi TT (excellent) I unfortunately discovered (repeatedly and randomly) a blank screen while using Apple CarPlay. I was able to replicate it using Android Auto. This helped to verify it wasn?t a cable, I-Phone version, etc ? After trying a variety of solutions I was eventually able to locate a TSB on this particular issue, which Audi can update the software to resolve. From the General Manager (Sunil) and Service Representative (Chris) who all worked with me ? this TSB was able to be installed and Apple CarPlay is now working properly. I also had an issue where my navigation maps had not been updated since the car went into production. Audi Talk worked with their technical team and in a couple of months I was able to download updates with instructions on how to install them for my car. I was able to perform this and now the maps on my navigation system are up to date for North America. My wife has had her 2015 Audi Allroad (which she absolutely loves) serviced here many times with excellent results and good experiences. Audi South Orlando is the best service department for any Audi we have ever owned. We have used others (resided outside of FL) for many years. The attention to detail, customer service, professionalism, courtesy, customer satisfaction, conscientiousness of work and quality goes far above any of the other Audi Service departments we previously had frequented (prior to moving near Orlando).

My experience at Audi South Orlando was very good. I had to get 50k service done as well as some recall work done. I knew it would take about 4 hours. Since I had work to do, I waited at the dealership. They have a quiet area upstairs that overlooks the showroom. Quick wifi and a little seclusion allowed me to get half a day’s work done while waiting for my car. I was pleased that the service came in under what I thought I was going to pay. I was impressed with the entire process and I highly recommend Audi South Orlando for service. Surprised they didn’t try to get me into a new car. But that’s just it. They were respectful of my time and let me do my work rather than try to wheel and deal me.

Very Great Service! The shuttle service is what I love the most about the experience. Also, Derek does a great job on explaining everything and keeping you updated.

I scheduled an appointment to have my 5 updated to 5G and to address a minor recall. The staff at South Orlando Audi, as always, was wonderful. Very professional but personable. They estimated the service time at four hours but it only took 2.5. They shuttled me to the nearby mall and picked me up. It was a pleasant experience. 👍

D’Mani and Gabriel were very helpful and made the lease buy out easy!!! Derek in service is great! I would highly recommend Audi of South Orlando.

The service was okay but there were a few areas in which they could improve. I scheduled online and was given an estimate, but when I checked in I found that it was a different price (not a big issue here). Although the service rep offered the use of a Lyft service, that option didn't work for me, as I needed to get some food to eat and run a couple of errands close by. They did not have any loaners available, so I had sit in the waiting area for a few hours. This was not a pleasant experience, as there were some customers sitting in close proximity with no masks, and two of them were coughing constantly. After I left, I wanted to ask the Service Rep some follow-up questions, but I could not reach him or any other service rep. I called a few times and was stuck in the automated telephone system each time. When I finally got transferred to the rep, the phone rang until it was disconnected. I gave up. Also, it would have been helpful if the Service Rep provided his direct contact information and followed up with a call or text. UPDATE: I revised my original rating from 3 to 2 because I called several times to speak with the General Manager but could not reach him. I eventually got his voicemail and left a message but my call was never returned. If you are serious about customer service, you need to fix your phone system and try answering or returning calls.

The dealership service department is so extremely busy they failed to find the real issue with the AC system, now I have to wait a whole month for the next possible time to get the car serviced again for the same problem

My service advisor was very good Take care of the matter at hand

Found out two tires were delaminating while travelling late afternoon on a Friday. Audi dealer had a set of 20” tires in stock and installed them the next morning. They gave me a fair price and paid for our transportation to and from the hotel. Communication was great and the service was done right and promptly.

My husband took the Audi in for a routine oil change. He reported a great experience.

Austin was great. He greeted me at the door when I entered . My service was completed in the time he he promised.

My service advisor Romin was very professional, customer service oriented and made you feel that he and the Audi dealership was there to provide the best quality service on our car.

Austin did an amazing job working with us to get a deal done!!! Great customer service and great communication with us through the process. Would come back for sure.

You will not find a better more competent Audi Dealership, Sales Team, and Vehicle Maintenance Team anywhere. So happy we purchased our Audi Q3 at Audi South Orlando.

Excellent service from start to finish. Service Advisor Chris was courteous and knowledgeable.

The service department at this location is the best. Danielle has got to be the most responsive and proactive service adviser I have ever had to pleasure to interact with.

Shane was phenomenal!! Great customer service skills! Great knowledge of the product! And a great representative of the brand!! Thank you Shane!!

TO GET THE APPOINTMENT WAS VERY EASY AND FAST. THE SERVICE WAS EXCELLENT AND THE WAITING ROON WAS BEAUTIFUL AND CONFORTABLE

an excellent experience recommended 100% attention of first service of first in love with the Audi brand, spacious comfortable, super happy Q7 zero miles

We had a great experience at Audi with Anthony Egbah as our rep! Sunday Feb 13 was an on and off rainy day in Orlando, so we just thought we'd go browse the cars on the lots at multiple dealers. I really didn't have any particular make or model in mind for this purchase, but I've always been fond of the Audi models. Having driven a small compact Lexus IS250 since 2008 (I loved that car and hated to part with it) I put just over 100,000 miles on the car with no accidents thankfully, even considering I had driven to all places around the Orlando metro area including through the dreadful I-4 ultimate project. I travel down to the Sarasota area often and wanted the newer technology in the sound system and other options for those drives. Anthony showed us a few A4s in the showroom, but I could tell they were too large for me. So my husband and I went out to look at some of the used cars and I saw this awesome looking little A3 Premium with Turbo. Anthony let me drive it around the lot and then we took it out to do a full test drive and I fell in love. It's a 2018 but in perfect condition since it had was leased and maintained only thru this South Orlando Audi dealer. It had just the right amount of new features that I was looking for. Anthony showed me all the features and was very patient and not pushing me to go with a new car and so I ended up purchasing this gem. I LOVE driving this baby and hope to love it for years. At this point I would definitely recommend you consider taking a visit if you're looking for a new or used car. And ask for Anthony! He's awesome.

Giving this place all 5 stars! Thank you James for helping not buy 1 car from them but 3 cars. He was patient with me when it came to making sure the car had everything I wanted. James also made sure I understood the process and that the process moved smoothly an in a timely manner. Also shout out to David and will the best finance managers out there! But thank you guys again for everything and knowing me I will be back soon!

You will never meet a team of people so Customer Service oriented, and ready to assist with your purchase rather than high pressure sales tactics at most other dealerships. Audi South Orlando will be the only dealership we use from this time forward.

GREAT CUSTOMER SERVICE AS ALWAYS. DEREK IS ALWAYS ON POINT AND ALWAYS REACHES OUT TO KEEP ME IN THE LOOP ABOUT MY VEHICLE AND EVEN MORE ABOUT MY EXPERIENCE. KEEP UP THE GREAT WORK DEREK!!!!!!

Good service. Courteous and professional care.

excellent in love with audi is an experience.

The Staff was amazing, I genuinely felt like I was treated like family! Big shout out to David and Anthony for getting me put together on a beautiful genesis coupe, Would go again to purchase my next car! Much love for the South Orlando Audi Team!!!!

This was my first experience with Audi South Orlando-Very professional and courteous staff and they accommodated transportation to me while they worked on my vehicle and kept me updated the whole time. Overall good experience.

Trying to return my mom's lease given she was in hospital and can't drive. Would not accept power of attorney even though my mom was in hospital with serious condition. (is that even legal?) They've been playing games for weeks and continue to cash the checks each month at my mom's expense. Very slow to respond. Won't give any other option. Only called me back after threatening to sue them. Shane is the best part of that organization given he's the only one that seems to care.

Great Service. Fast and reliable. My advisor Andre, did everything he could do to keep me informed on every stage of the repair. Thank you very much!!!!

I called Anthony and the process was easy and smooth, Anthony is a great human being

Great customer service 👏

Christopher was extremely professional and went the extra mile Sri e drive my vehicle with me to get a better understanding of the issue I was having. When I told him I would be working remotely while waiting for my vehicle to be serviced, he escorted me upstairs where I could have a quieter place to work. I received the video from the service tech with what he was going to address now that he completed the oil change and multipoint inspection. When my vehicle was finished, I was in the middle of a meeting. At no point did Christopher make me feel rushed and I was able finish the meeting. I love coming to this dealership and wish all dealerships treated their customers with the respect and care as Audi South Orlando does.

The people at automation-Audi are all very professional, from the moment you drive in until you leave. The facility is always clean and they offer coffee and water.

I purchased a 2018 Audi A4 from here. The service was great, thank you Jhon. Highly recommend checking out this dealership.

Good afternoon, Customer service was okay. My car was serviced and I had to sit there over three due to them not having a loaner. When driving my car home yesterday after getting service it drove worse than what it was when I brought it in. I'm not sure what the issue is but when it is sitting at a standstill it is shaking and when I'm driving it's shaken and that was not happening prior to me bringing my car to be service. Please make arrangements so I can bring the car back in to have it looked at. I paid over $900 and I’m not a happy customer.

I think for so many people, the car buying experience is a really stressful one! No one likes to be sold to, but Austin did a great job of communicating, working with me, and making the experience an enjoyable one. I'll be returning to this dealership for sure when I'm ready for my next upgrade! Autonation's commitment to the best possible pricing, and the luxury experience of purchasing a car at this dealership made it the perfect store to purchase my new ride at. Thanks Austin, see you for my next upgrade!

Thank you Audi south Orlando and autonation for the best used car buying experience given the crazy state of the market. A personal thank you to Austin the sales rep, he had me set up for a test drive and out the door with an amazingly priced car within a couple of hours. The best part is that there are no hidden fees such as “mandatory paint warranty” or “dealership upkeep fee” tacked onto their cars. Thank you for not following the deceptive trend other dealers are following.

Nice Staff, excellent Service Personnel, and great facility. Moved from New jersey recently and I am really appreciative of what I saw during my first visit to this facility for my Audi Service. Thanks Naidu

Greg Bryson, the salesman did an excellent job helping us test drive a 2022 A4 and Q3 and giving my wife and I time to make a decision. He was never assertive or aggressive. His demeanor was very pleasant and after spending nearly 5 hours in the dealership searching for the right vehicle, we decided on a beautiful Kentucky Blue A4. The car is for my wife and she's extremely happy with the car. I would highly recommend Audi South Orlando and Greg. Go Big Blue, Mike

Have visited the dealership with electrical issue three times and the problem is still there. Going for the fourth trip today.

Every person I encountered was warm , welcoming and friendly. My service advisor Derek was awesome, he kept me informed of the process. Customer service was outstanding

Great Customer Service ! Austin and the Service team were excellent. Thumbs-up for the Lyft service. This is going beyond the duty call.

I didn’t plan on getting a brand new car when I went it but I absolutely love my new car and my salesman Greg was fantastic! I don’t like pushy sales people and I appreciated that he wrote down every feature I wanted to narrow my search and found me 3 cars to choose from!

My car broke down and I was not wanting to buy another one due to this current market! I went to a couple of dealerships before heading to Audi and I can say you will get the absolute BEST costumer service and value for your money here. I spoke to at least 3 salesmen at Audi, they were all super super helpful and sweet as they help each other and have a sense of teamwork so I never got the car salesman vibe from none of them. I do have to say though, Anthony Egbah TAKES THE CAKE!❤️ Not only did he show me my options, he also helped me order a car, and called me every time a new option that would be available sooner popped up (I would’ve been waiting for my car for another 6 months if it weren’t for him) . Another thing that I appreciated is Instead of me having to call and ask questions, Anthony was calling me with updates and or changes up until the day of the sale. He also called and checked up on my experience, and picked up my phone calls to answer any technical questions I had after the sale! Most salesmen will do a quick follow up call and drop it for good. Anthony, thank you for not taking advantage of the fact that two young ladies walked into a dealership to purchase a car by themselves and instead helped me find what I really want in a car and walked me through the process super smoothly. Thanks a lot! I now own my dream car, and I proudly recommend this dealership and Audi as a brand to anyone in the market for a new car! Thanks again Anthony!

The job is always done awesome but be prepared cuz even with appointment it will take a long time like 3-5 hours for something like an oil change.

I scheduled a service and was greeted by a friendly gentleman. They provided a Lyft ride at no cost to me as I needed to leave my car overnight and didn't have a ride home. Service was as expected, my car washed and delivered quickly when I returned.

Great service, loaner car was on time. Service was completed on time.

Bought my 2021 SQ5 sport back in the Miami area about half a year ago and just moved to Orlando so needed a new dealership. I came in today for service and was met by Romin Renfro the Assistance Service Manager. There were some type of a miscommunication with the call center that took my appointment and he completely fixed everything. The alternative was I was going to have to drive all the way back home again with no accomplishment and essentially would’ve wasted a couple hours today which would’ve been frustrating. While I was waiting for my vehicle to be serviced I witnessed an amazing interaction between him and an elderly woman who was dissatisfied with something that was going on. I won’t get into details but it was a beautiful thing to see. And was so wonderful to see that elderly lady walk out with a big smile. Romin is a big reason why this is going to turn into my new dealership.

Moe was the highlight of our experience at Audi of South Orlando. He was fair and made the experience quick and easy while purchasing my new A4. Thank you Moe and thank you Audi for a great experience and a beautiful car.

Austin was great. Buying process was smooth and we had fun talking about cars, kids and MrBeast Burgers

D'Mani Smith @Audi South Orlando is FANTASTIC !!! He is very knowledgeable of the Audi brands and answered every question we had. He was pleasant, polite and respectful. He took the time without rushing us in our decision and just was a joy to work with. We have brought several top makes and models of cars thru out our life and we have never met a Salesperson like him. We can truly say that he is the best. We also liked the rest of the staff we encountered, from the time we walked in to the time we walked out. Wow, what a great experience in purchasing our AudiQ7!! Thank you for a GREAT EXPERIENCE!!!

D'Mani Smith @Audi South Orlando is FANTASTIC !!! He is very knowledgeable of the Audi brands and answered every question we had. He was pleasant, polite and respectful. He took the time without rushing us in our decision and just was a joy to work with. We have brought several top makes and models of cars thru out our life and we have never met a Salesperson like him. We can truly say that he is the best. We also liked the rest of the staff we encountered, from the time we walked in to the time we walked out. Wow, what a great experience in purchasing our AudiQ7!! Thank you for a GREAT EXPERIENCE!!!

Great customer service. Service advisor was the best.

Austin was very helpful. He walk me through the process.

My sales person Jhon did a great job. He made the entire process simple and efficient. I was already pre approved by my credit union and Jhon helped me complete that process as well. I would highly recommend him and the dealership.

Very accommodating and detailed!

My sales person Jhon did a great job. He was professional and efficient. If you go to the Audi dealer ask for him.

I was a little skeptical when I read some of the reviews online that this was not a very friendly place but my experience was above and beyond I am very pleased with how they handled my car how I was treated I just everything about the service department was wonderful from Danielle to John the gentleman that I Purchased my leased from and I’m very ecstatic with all that they did to help me make my purchase thank you

excellent customer service. thoroughly honest and hold your hand throughout the entire car buying process. highly recommend Audi South Orlando to anyone. Anthony (Tony) was incredibly helpful, courteous, patient, and not at all "pushy" as you would sometimes expect when buying a car

I bought my car at Audi South Orlando and get my vehicle serviced there as well. The service department is always courteous and super friendly.

This is the dealership you are searching for! Nestled inside a beautiful building you’ll find an environment with knowledgeable associates and without sales pressure. Mac and the team at Audi South Orlando we’re helpful before the purchase and have been after. This is the second car we’ve bought from Audi South Orlando and it won’t be our last. Thank you!!

Dealership bent over backwards to make me feel comfortable. No pressure whatsoever from my salesperson, Tony. He was very responsive and patient with questions I had about the Audi product. Ended up purchasing an A5. Everyone was welcoming and the dealership itself is a very attractive property.

The staff here are amazing. Very professional, thorough and friendly. The dealership is very clean and nice.

The service was great. Quicker than expected. Manny was very thorough in explaining the service and any additional needed services. All services were documented, videoed and explained in detail.

Austin was extremely helpful. Listened carefully to ensure the mechanic would understand the issues. Kept in touch so I was updated to what the resolve was and when the vehicle would be ready for pickup.

El mejor lugar ecxelentes mecanicos

Buying a car here was a seamless process. David and Slav were both extremely courteous, professional, and efficient. When I arrived my car & paperwork I had called about were already waiting for me & I was able to leave with my car in about 30 minutes. I was really impressed that I was able to leave with an actual tag and registration in my hand and not a paper tag. Update 01/22 I’ve had multiple issues with the Audi A5 2022 after only having for 2 months one of those issues include wires showing on the left driver side front door panel. Service was not great with communication or willingness to fix the issues without being able to “replicate” it even with videos of the electrical problems. Eventually after not agreeing to pick it up they were able to replicate it & fixed the main problems. I still cannot connect myself as the key user so I cannot connect with the app either as an error message displays.

Great friendly and knowledgeable service.. especially liked to video aspect of car servicing. Very pleased.

as always Derek was a pleasure to work with. They got me in and out efficiently, the repairs are, as always, top-notch.

Slav was amazing! He kept me updated as information came in with my S5. He made the process easy and enjoyable. I would definitely recommend and visit again for my next car!

Speedy and efficient service! Helpful advisors. Highly recommend!

Efficient. Got in and out quickly and got my car done when promised

Brought my car in for items owed from my certified purchase. At the same time, they cleared the recall on it and any minor issues. My service advisor, Romin, has been great as usual. D?mani, my sales person, has been great throughout and after the sales process. This is my 4th Audi. Audi South Orlando has been servicing my vehicles since they opened.

Andre, my service advisor was excellent. He explained everything very well. My car was serviced and made to feel as a valued new customer. Will be back!

Quick service, great loaner, offered valet service, all staff is super friendly

Had a great experience. The online appointment process was very user friendly, with numerous emails sent in advance to confirm the appointment. I also liked the appointment of a service representative early in the process that stayed with you from booking the car in through collection of the car.

I took 1 star off for each major con and the managers response. In short, great first impression but pen to paper process was the worst I've ever experienced. Would not recommend for passive personalities. Go to a different dealership to get an Audi (great car). PROs Great test drive location Nice building Professional Staff HQ Services were painless and helpful (by phone) Communication, even after purchase was good. Purchase gift was a nice touch. Really enjoy the car. The tech and drive are great. CONs Not Military Veteran Friendly - took a week to get them to honor a manufacturer incentive for Veterans, which was a small rebate. But, only after a HQ inquiry request by me. Promises for trade in were not met upon car arrival. Bait and Switch tactics. They offered an initial price for trade-in car but didn't include it in quote, promised to honor it if no accidents occured. Once car arrived they lowered the trade in value but "claimed" that the taxes lowered by the trade in made it fair (not really because that was money you already were giving me due to the tax deduction from the trade in). They knew we were in a rush, so, was a little insulting to my intelligence. Especially, since all the information we provided them up front was still current when they inspected the car the first time and our carfox report on the day of purchase was actually a better instant offer than the agreement we established on the day we put the down-payment on car. Felt like once the car came in they were pushing me to back out, so they could sell the car for more, which gave me anxiety like they may refuse to sell it to me if I held them to their promised offer... after waiting for 10 weeks to get it. Because, I had a down-payment on the car it ensure that the vehicle would not be reallocate to another dealership, now that they had the car they didn't need me anymore. I mean, a week before the car arrived, my sales guy emailed me that I could walk away [when my Veteran discount was approved and then denied, to be later approved] if the veteran discount was so important to me. In a sense, "we got a car to sell so if you don't like our new prices you can beat it and will make more money on it" Final Thoughts Not sure if I would go through it again. Better experience than Nissan but low experience for me in the luxury car market (Mercedes has been my favorite while BMW vs Audi competing for worst). If you have a good court room personality like providing factual evidence, can hold out to their wait game, and are mindful of the bait and switch they use... you should have only a moderately frustrating, threatening, and anxiety driven experience. *Update: after speaking with the manager, he offered me a free car wash due to my Audi review. Then, say my google review. Got a call back with another apology and an ask if they could do anything. Pretty sure the car wash isn't $1200+ and pretty sure we will be going to Audi North going forward. Pretty sure the interest, alone, that I'll pay on the bait and switch can cover a car wash.

Audi of South Orlando is the place I would recommend to anybody who is looking for a luxury vehicle (New or Pre-owned). Their service department is the cleanest I've seen which leads me to believe they do apply the six sigma concept. I have purchased 2 vehicles from them and would definitely be purchasing my next one as well. Thanks you Audi of South Orlando for being there when I needed you. Respectfully, Nelson.

Mi experiencia en Audi of South Orlando fue muy profesional y positiva. No estaba seguro de comprar un vehículo AUDI y estaba por hacerlo por uno de la competencia (BMW o Volvo), más sin embargo dado el profesionalismo del ejecutivo de ventas y sus explicaciones detalladas, decidí comprar un A4 y estoy mas que satisfecho!

The people working at Audi South Orlando are very kind, and I've appreciated the opportunity to work with them. However, in the 7 years (only 58k miles on it) I've had my A3 convertible, we've had to replace the water pump twice because of the plastic parts used, and the oil pan for the same reason. The plastic starts to warp and bend. I love my A3 but I'm actually planning to sell it because of this nonsense. There is also a safety recall that has yet to have a fix.

Excellent customer service, well priced inventory, and helpful non-pushy staff. Would recommend.

Audi South Orlando offers great customer service and a well priced inventory. Thanks for helping me find my car.

Always friendly and professional. Great place to shop for a great product!!

5 * Service from Austin The dealership resolved all issues to my satisfaction

Ask for Andre for any car service advice or recommendations!!

Austin Christopher made our experience enjoyable from the time we started the process of purchasing a beautiful 2022 Audi A4 until we finished. Austin was professional and knowledgeable. He was patient and explained everything in simple terms. He didn’t miss a beat. We will definitely return to purchase another Audi and look forward to working with Austin again.

Austin Christopher made our experience enjoyable from the time we started the process of purchasing a beautiful 2022 Audi A4 until we finished. Austin was professional and knowledgeable. He was patient and explained everything in simple terms. He didn’t miss a beat. We will definitely return to purchase another Audi and look forward to working with Austin again.

Easy , great service,and professional fast process and convenient .

Recently serviced my Audi at the Audi south orlando dealership. From start to finish my service rep was Manuel. He went above and beyond and helped me every step of the way. Hope to see him again next time. My service technician was Francisco B. and he also was able to diagnose and fix my issue promptly. The dealership provided a video of the walk around and explained the issues. I was out of a vehicle for a couple days while the parts were on order. But the dealership took care of me and gave me a brand new 2022 to drive. Loved the new vehicle and would certainly love to drive the model years in the future. Keep up the good world Audi of south orlando!

Easy , great service,and professional fast process and convenient .

Andre was awesome!! He was knowledgeable of the services my car needed, he was kind, courteous, and respectful of my time. I will definitely recommend Andre to all my friends. Me and my car are grateful.

Derek (service adviser) was accommodating and very informative on what is needed for my car. Overall Audi South Orlando has great customer service! Would definitely recommend and keep going to this one.

Great service from all departments! Our Service Advisor, Andre, was a pleasure to work with and was very helpful in scheduling and facilitating our recent repair work.

This was my first time at the dealership as I have recently relocated from another state...I was in having some Manufacture Recall work done...Everyone was nice enough...However, I felt my service advisor could have actually talked me through what was going to be done and after what was actually done...Although I received a letter from Audi...It's just nice to hear from a human what their doing to your car...And what it means in the long-term

Awesome customer service and prompt communication. Each time I bring my vehicle in for service, I can count on my service advisor, Andre, to take excellent care of me. A+

Great experience. The dealership is sleek, beautiful, and clean. We really liked our rep Shane. He was super honest, never pushy, and gave us twice as much time after we purchased the car than most would. A+

AMAZING DEALER , CUSTOMER SERVICE LIKE NO OTHER , VERY FAST I NEEDED MY CAR/THE WHOLE DEAL DONE IN 3 DAYS EVEN THOUGH IM AN OUT OF STATE BUYER THEY WERE ABLE TO FINISH EVERYTHING AND HAVE THE CAR SHIPPED TO ME IN TIME MY SALES REP WAS KATRINA SHE IS LOVELY SO GOOD AT HER JOB QUICK RESPONSES AND ALWAYS ON IT I REALLY RECOMMEND HER IF YOUR LOOKING TO BUY HERE SHE MADE BUYING MY R8 SO EASY

Everything good despite the shortage of employees due to covid

Do not buy a used car from this dealership please see below purchased a 2014 Bmw Gt Within alittle more then 1 week after purchasing it the air compressor went out . I called in because I was told anything that goes wrong for 3 months on the car would be covered . It turns out it was not per Mike your used car manager who did nothing for me but give me excuses and on top of that did not even look at my file that I purchased a separate premier verticals warranty. This enraged me as I am sure you can understand . If you were to buy a car in a week and something goes wrong with it . I am not buying a car from a small dealership but Autonation . This is so disappointing that autonation who prides themselves on customer service would treat a customer like this . Well I finally got a decision from Veritas and they cover the part and labor but are saying that they will deny due to pre-existing condition. I have not even told you your service department put in the wrong tire pressure sensors and just left them on . I just can’t believe in this day and age a company as reputable as Autonation would put a customer thru this Why in this day and age are car dealerships still acting like this especially a corporation who says one thing and does another . You would think Auto nation would take pride in there 125 point whatever buyer beware of this fraudulent dealership. I have called corporate about this and they have opened a investigation. Do not buy a car from here or beware , I hope all Autonation are not like this or there will be a lot of people in my position.

Manny my service advisor was the best. Kept me informed and was very knowledgeable. Won’t take my car anywhere else !

Outstanding..

Manny is the best! The techs and advisors are top tier here ! Always recommend.

The staff and service at Audi South Orlando are amazing! They pay attention to every detail.

test drove used car that just came in and said wanted & agreed on price and everything - told take one to two days to clear inspection. Now told sold to customer who came in that same day via email as avoided my phone calls. Do not trust this dealership. Image service department is worse.

I always take my Audi A3 here to get serviced! My rep Andre is very knowledgeable and makes sure I get the best service possible.

The whole process was 100 times easier than expected. Very efficient and professional communication!

Do not trust this dealership - they lied to me about car purchase and would not talk to me just sent an email saying the car that I we agreed to on price and was told paperwork could not be started for a day or two - was sold later that day to another person. If they run there sales department this way I can only image there service department to be just as bad.

Great as usual. Derek always takes care of my vehicles.

My experience with Audi South Orlando has always been positive and transparent on all the maintenance they do on my 2017 Audi Q3.

My Service manager Manuel(Manny) was amazing and have great Customers service.

Their service department is top notch. we love having Roman as our service advisor. he explains things thoroughly and is always fair and candid.

Took my cR in to get the new amp reprogrammed , They kept my car for 5 days. Never called me , when I finally keep calling, they said its done. Head over there they said they spend 1.5 hours on my car . But couldn't get it done . So I wasted 5 days without a car . And they spend 1.5 hours on it and couldn't get anything done . Ridiculous !!!!

Quick and easy process, excellent customer service

The Audi South Orlando team are super friendly and professional. First and foremost, James Byrnes went above and beyond to find our favorite car; he was very patient with us. He also made sure that we are happy with our choice. James is an absolute caring and honest human being. Even though the shop was closed when we finished our paperwork, he had waited for us patiently to show us the car one last time and went over many details. Also, David Wood made the service writing/finance process so easy for us. He is an expert in what he does; he did everything he could to make sure we are happy with the service. He explained every detail and offered us great options. Overall, these two AWESOME employees made the experience of finding our car so easy and fun. We appreciate James, David, and the Audi South Orlando team for their professionalism and excellent service!

I had a great expereince, during the process of my car receiving service, I had received update throw text that were extremely helpful and beneficial!

I’ve always had my Audi serviced here, and I highly recommend this place. The service advisors are always friendly, helpful, and knowledgeable. My most recent visit here was no different. Austin Mura provided excellent customer service. He gave me a thorough explanation of which services were necessary and which ones were recommended. He provided status updates in a timely manner, and he responded quickly to my questions.

I have purchased two vehicles now from Audi South Orlando. The service was impeccable and each time was a great experience. They had most of my paperwork done ahead of time so I didn’t have to sit there all day. Mac from the sales department has taken care of me both times and made sure I got exactly the vehicle I wanted, even in the middle of a supply chain crisis. William from finance also took care of me both times and made the process easy and efficient. Highly recommend them!

Overall, a great experience!! Sales Rep, Financing team made the process simple and easy. No pressure and went out the way to get the best pricing and options for you. No hassles for any issue you may have. Great experience!!

It was pleasant since I was provided a loner until the recall and 20,000 mile services was performed.

Excellent attention from the finance manager, but on the part of the sales area he did not explain anything about the vehicle and I have not yet been able to configure the audi conet

I highly recommend Audi South Orlando. Ask for Audi Austin! Great experience, a great rate on my new wheels, and a fantastic vehicle.

Excellent communication and superior customer service.

Great service center! Highly recommend

This was by far the best car buying experience that we have had. Superior customer service by Shane Kush and David Woods. We would highly recommend Audi of South Orlando to everyone.

Great experience with Audi South Orlando. I recently bought a new Audi Q5 and was very impressed by the service. James was great!

This is the first time to this dealership. I was very pleased with the service, thanks.

Friendly staff, efficient. I love that they give you video updates of what’s going on. Ans I appreciate the Lyft service so you have an option to go somewhere and not be bored waiting in the dealership.

I was very please with their service. With that said I want to thank Manny for his customer service that went beyond expectations. I forgot my garage opener in the loaner car and Manny took the time to go find it and mail it to me. i received it the very next day.

Thank you to Chris, Michael and Sunil for making my new Audi Q5 happen! These guys are amazing, highly recommend this dealership. Especially in this market, they don’t treat you with a “take it or leave it” attitude, they genuinely want to earn your business.

Great experience! Very professional. Would definitely recommend 🤩

I was so happy with the service provided. They took me home and picked me up when my car was receiving routine maintenance with no extra charge. Very pleasant to work with.

While this was a no nonsense transaction, there was a special personal touch that made me feel my concerns were understood and addressed. My Sales person was "Mo" and he made my Wife and I feel we were in good hands. He was not at all pushy or pressing to close the deal. He allowed us to arrive are our own decision to proceed with purchase which is as is should be. Thank you Audi South Orlando & AutoNation, a job well done.

Great customer service,no pressure.

Had to great service with Andre yet again on my A6. He would always take time to answer questions. Superior service!

Great customer service and experience

Scheduling service visits at Audi S.O. Is easy and convenient. Highly recommend the service advisor Romin, he is super helpful and responsive.

My Audi Q3 for the past 7 months has been in and out of the service department 6 times because it rains inside my car. You can imagine with rainy Florida summers that is everyday. They can never fix the same problem, it’s not even 2 years old. Audi South Orlando has been telling us for weeks they are working on an exchange, but still nothing. With a rain storm and a light show in my car it makes driving close to impossible.

Had a flat tire at night in the pouring rain. Audi Roadside towed car to Audi Orlando late that night, and by 8:00am the next morning Romin in Service Dept. already texted me, checked it in and replaced tire. Very efficient and professional.

What a great experience buying a car here. Anthony was amazing!!!! He went above and beyond.

Always great service with Derek and the team at Audi South Orlando. Had a issue with my Q7 and brought it in. Upon starting the engine, Derek knew exactly what it was, scheduled a loaner and had it fixed over the weekend. Thanks guys!

Had a warranty issue that I needed addressed with my new Audi. From the moment I arrived until the time I left the service I received was exceptional.

Had a service appt at 7:00 am to repair a leak in a tire. I was in and out by 8:00 am and the tire was replaced under my road hazard warranty at no charge to me. Excellent service. Thank you!

The sales department was amazing, the service department is unbeatable. I'll never take my car anywhere else.

After a long weekend of browsing and test driving cars, I finally found the car I was interested online. As soon as I put in the request for more information, Leo replied and set me up with an appointment to test drive the car. He was professional, efficient and had all the answers to my questions. He even had the car pulled up as I arrived. It was like he knew it was a sale and had good feeling I was going to fall in love with it. He was right! You know you picked the right car at the right dealership when you feel good and comfortable about the transaction. I am a happy customer and will return to Audi South Orlando for my future needs. Thank you for a wonderful experience!

I highly recommend the Audi South Orlando dealership. Greg Bryson provided patient, kind, courteous and professional service to my wife and I. He represented the interests of Auto Nation well and used his experience and knowledge to help us drive off with a very fair deal!

Car was as advertised & super clean. Salesman Chris Gallagher was great & communicated every step of the process & all fees with transparency. Very happy customer & son who got his 1st car.

Thank you for getting me the car I wanted I purchased a Honda CRV through your AutoNation program everything was well I love my car the service was excellent I recommend it to my family and friends

Great Customer Service Outstanding!!!!

Fair prices and excellent services

Austin at Audi South Orlando is an amazing guy! We live out of state and found a vehicle on their lot. We sent an inquiry for the vehicle and Austin quickly responded. He was pleasant and honest throughout the entire process. Austin sent numerous photographs and answered all of our questions, ensuring that we would be happy with the vehicle. Austin made arrangements for me to look at the vehicle and spent the time explaining all of the details. Their finance department was excellent as well. Everyone at Audi South Orlando made the vehicle buying experience pleasurable. I would highly recommend Audi South Orlando, specifically Austin.

The experience at Audi South Orlando is quite frankly the best I’ve ever seen. There is a reason we have stuck with the brand for 15 years and it’s not just the luxurious vehicles..it is this dealership and their exceptional service. Could not recommend more!

I had my service done with Andre. He was great and helped me walk through the process efficiently. I highly recommend anyone looking for a good service to see Andre. Keep up the good work guys!

I had the best car buying experience at Audi South Orlando. Anthony Egbah was incredible. His customer service is very impressive. He took care of us like we were family. It got even better when we were introduced to finance. David Wood was amazing !! We felt very welcome and the process was extremely fast. Thank you thank you ! We are very happy to be part of the Audi family. We will definitely come back to service our vehicles and upgrades in the future ❤️

Service department is awful.

While visiting Orland, I had an issue with my A6. My home dealership recommended Audi South and for good reason. Andre did a great job and really helped me out. He got my car in for diagnostic service for my problem on the same day I called and repairs (as well as a 30k check and alignment) were finished by the next day. I’m very happy with my experience in dealing with Audi South.

Good service once I was able to talk to someone to schedule the service. I would call and get the main desk. She would transfer me to service, I would sit on hold then they would disconnect me. I tried emailing the Service Manager to complain and his email was discontinued. Once I finally was able to talk to someone I had to schedule more than a week out so scheduling and availability not great.

Staffs are Friendly, excellent service.

I had a Great experience, thanks a lot for your professionalism. I definitely recommend it!

They were fast getting me in and out! Gave me a loaner car while we had our Audi Q7 AC cleaned out. Communication was great keeping me updated throughout the process!

I had a great experience with Audi South Orlando yesterday they were very personalized and kind to me thank you very much Austin for all your help Tina

Great customer service. D’Amani Smith knew his stuff. Working with him was easy. I definitely recommend that if you’re in the market for a new car, Audi of South Orlando is the place to go.

When I bought my car from Audi South Orlando it was contingent on getting the car fixed so it would not pull to the right anymore. When I picked it up it still pulled to the right. I then had to take time out of work to bring the car back to fix it. When I picked it up again the problem still was not fixed. Now I am very frustrated because I cannot take any more time out of work to fix what should have been fixed in the first place. Besides this everything else was a 10 out of 10.

Great car. Great service.

Mo Hind was great. Picked us up at airport and did the process quick and simple! Recommend to contact him!

Mo Hind was great to work with the sale of our used vehicle

Awesome experience. Everyone super nice. And they know there bussiness. Had my best car test drive with Carlos.

Had a great experience! I forgot our employee's name but he was very kind, he likes anime and has kids at home. He was very kind and helpful and made our experience very easy

Audi South Orlando is so clean and careful. Really felt safe. My service rep Romin was so thorough he figured out what was wrong with my car. I think the fact that he really listens and cares that problems get solved is refreshing. He is a stellar representative for customer service done right.

Excellent, easy to deal with, no major back and forth

Excellent customer service, Mac made the process so easy and simple. We love our new A6.

Working with the gentlemen at Autonation's Audi South Orlando was a great experience! Sunil made sure I was treated as family, Mo went above and beyond to make sure the car I purchased was perfect, and signing all the finance paperwork with William was a breeze!

Cudos to my Advisor: Manuel Camacho, he ROCKS!! First time as an Audi customer and he treated me like family, he took time and explained to me the whole service process. He went beyond his duties and took from his very busy schedule and fixed my license plate and even installed my foot pedal. Thank you Manny for your kindness and professionalism, you made me feel like family. Mervyl Allende

Extremely helpful and friendly staff. The service they provide by picking up and returning the car is so helpful. Also, good value and excellent work

I experience amazing and friendly service at all times

Great overall experience. Enjoyed working with my salesman and the staff.

I was pleased with the customer service and the way my car was serviced

Flew into Orlando to buy a 740Li Xdrive with 56,000 miles on it. Anthony Egbah went over and above my expectations to video the car, show me the flaws, clean and prep the car and keep the sales process smooth. As I clicked through the maintenance sub-menu I noticed this car had been given a thorough, premium service so that I don't have to do maintenance until May of 2023! So happy!

Manny explained everything and provided an accurate. When the work was completed they sent me a text with a video review of my car.

Quick and efficient. Leo was very helpful and made the experience easy as can be.

Made the trip from Tampa to Orlando for the great deal and service provided by Gregory Bryson.

Great guys, good service and prices

Leonardo very nice atendimento.

We had such a great experience with Audi South Orlando yesterday. Did not go in knowing we would buy our first Audi but was so impressed with the car and our salesman Leo sold us on it from the moment I sat in the car! Thanks again Leo for making us a first time Audi Driver!

Audi South makes everything so easy. Austin communicated exactly what needed to happen with my car and I love their texting service. Waiting for the car to finish being serviced was a pleasant experience and I was able to work from their lobby with fresh coffee. I usually have the shuttle take me to work and pick me up but decided to wait this time. Great service. Love Audi

Service department and team was outstanding. On point communication and execution once again.

Excellent service, they kept me well informed with video.

First I would like to thank Mo and Justin for helping get my Audi A4 they where very help full and did everything in there power to get me to the payments that I wanted and I like the way the Treated me with respect if you are ever in the market for an audi Audi of South Orlando is the one go to and ask for Mo or Justin

Overall I was very happy with my Service manager Andre.

Romin has been taking care of my a3 and I for about 4 years now and I can say he really does go above and beyond for you. I feel like Im treated right when I come to get my vehicle serviced. I like getting videos and reports on my vehicle, great service team. 👍

Absolutely the best car buying experience I have ever had. No price haggling no hidden extras. What I was told is what I received when I went to the car lot!!!!!

Mo at Audi of South Orlando was absolutely amazing. Genuine, knowledgeable, and courteous. He made us feel like we were the only people there and his only client. Between him and David in the finance department, they made it an absolutely seamless experience. Thank you to them both!

I've leased an Audi for 3 years and last week I purchased it. Mo made the transition seamless and I look forward to continued excellent service in the maintence department with Derek and the rest of the Audi South orlando staff. 🙂

Excellent experience overall. Danielle is wonderful to deal with.

Absolutely the best car buying experience! Great atmosphere, friendly and professional staff. Customer service is top notch! James Byrnes is sales is highly recommended!

Quick process, friendly, and good with communicating.

Chris was is very professional and personable. He explained everything in detail. My go to guy.

Honestly Manuel was one of the nicest people I have met at a dealership, he made everything easy and was very nice about everything.

Excellent service. I will definitely recommend this dealer.

I was so happy with the service provided by Mr. Hafid (Mo) Hind when obtained by new Q5 several months, I went back to him for assistance when I obtained my new A4. Mr. Hind's consummate professionalism stands out in a dealership that has highly qualified professionals at all levels in the organization. I am very comfortable to recommend Mr. Hind and Audi South Orlando to all.

Excellent service department and they always go above and beyond our expectations

Overall good experience. I always bring my car here to be serviced. Was quoted wrong price for brake repair but dealership honored what I was quoted. I was very thankful for that.

Excellent service from our Sales Rep Jhon. Very honest, knowledgeable and patient with us.

The great service Audi dealership provides they are the best

Service department, loaner experience and Mike Jankoski in sales were all very professional and went above and beyond to exceed my expectations. I have purchased 4 cars from this dealership in the last 8 years and we will definitely be back.

Audi South Orlando provides the epitome of an outstanding professional, luxury, and attentive car buying experience. This was the easiest and most pleasant vehicle transaction. I was contacted after seeing a car I was interested online. If you're looking for someone who is quick, extraordinarily responsive, straightforward, extremely professional and helpful, I highly recommend that you ask for Mac Scott.. Mac made every effort to make the transaction simple and effortless. In the final moments, he made sure the car was perfect and every question was answered before I drove my Audi home. Management reached out to ensure that everything was satisfactory and made every effort to elevate the experience so I was completely satisfied. It would be my pleasure to do business with Audi South Orlando in the future. They are a model for Outstanding customer service. Thank you Mac.

Excellent customer service and clean facility. Nice area to relax and wait.

Service was great. Very helpful and friendly customer service. Maintenance was done and then they cleaned my car. I loved that. Thank you!

We are very grateful for such a great representative. Gio was very knowledgeable and we could not have asked for a better rep. He showed us everything we needed to know, he went above and beyond for us.

Very high standards of service strongly maintained

Derek L. Service Advisor Very Helpful Very good customer service!

Derek L. Service Advisor Always very helpful Very good customer service

Excellent dealership Salesman was very helpful. Will buy all my Audi cars from here.

We recently purchased an Audi Q5 from Audi South Orlando. Our sale assiciate, Hafid Hind. Hafid, who also goes as Mo, was exceptional. If you visit Audi South Orlando, ask for him!

The sales person was very friendly, took his time with me, answered all my concerns and questions. Very professional staff and service.

Very professional, courteous, and prompt. Loaner vehicle provided, which was newer and in great condition.

Romin really made my service experience Fantastic. He went above and beyond to get me the best deal and to make sure my car was well taken care of. My car had to stay at the shoppe over night and Romin kept me updated every step of the way. Thanks Romin 😊

I was very pleased with Shane. He was very positive and most informative. He made me feel so comfortable about calling him with any questions that I had. He was very patient! Purchasing my SUV from Audi South Orlando was a pleasant experience! I would highly recommend Shane if I knew someone wanting to purchase an Audi!

Great customer service. My service provider was very helpful, kind and knowledgeable. I was checked in quickly with professionalism. I will strongly recommend this dealership for all your needs.

Always a pleasure dealing with Derek. He's personable and gets everything started efficiently and quickly. He's reliable and trustworthy.

The salesman Jhon was very attentive to my needs, he followed through with making sure that the car was properly serviced. Ask for Jhon at sales.

Prompt friendly service. They go the extra step to make the experience easy.

Professional service, good communications from shop floor, do the job right first time.

My service advisor, Andre Moseley, was terrific! He was very attentive, provided timely updates and extremely nice!

Austin was great. Really took good care of me. Your tech was thorough and informative. Awesome experience overall

I went into Audi South to browse their new Q7 inventory. I was quickly met by Anthony Egbah who was so helpful and not salesy at all. I could instantly tell he was genuinely interested in my needs and what I wanted. He matched me with the perfect Q7 and I’m loving my new car. Everyone from the dealership was amazing...really impressive experience. Highly recommend!

GREAT EXPERIENCE, GREAT TEAMWORK, I WILL BRING MY CAR HERE

When I walk into Audi it?s like the white glove treatment, amazing customer service.

My A8 needed an oil change and I've been having intermittent issues with the MMI system. I also had a leaky tire. I arrived about 10 minutes early for my appointment and was asked to wait in the lounge. At the appointed time, someone came over and explained that my assigned service advisor was busy and he would check me in. I explained why I was there and detailed the issues I was experiencing with the electronics. He said I would get a text from my advisor when they did a walk around of the car. An hour or so later I got a text with a video of a technician walking around my car on the lift. That's a nice touch. He clearly explained what he was checking, measuring the tread and brake pads on all 4 wheels. He pointed out the nail in the leaky tire, saying it was close to the side wall, so the tire should be replaced, not repaired. The tires were purchased at this dealership and have about 15,000 miles on them. The nail was a good 2" from the side wall. I received a text from the service advisor that they recommended a new tire and they should be replaced in pairs. Her quite was $399. Per tire. I asked about the road hazard warranty and was told there wasnt one. This was my 2nd experience with buying tires from Audi dealers and having them deny the warranty when that was a key selling point of paying the premium price at the dealer. I subsequently got the tire repaired for free at Discount Tire. The had no issue with the repair. When I picked up the car, they had not even bothered to check out the electronics. That issue was completely ignored. I never met my service advisor. She was again too busy to meet me. It's a very nice and clean facility. The staff was courteous, but not particularly helpful. Their goal was to get me in and out as quickly as possible. On some level I do appreciate that, but my car was there most of the day, still has unidentified electronics issues, and I had to take it elsewhere to get the tire repaired. Sadly, the trip to Discount Tire was more pleasant than the visit to the Audi Dealer. That doesn't seem right.

Great service. Always fast and efficient. Very helpful and informative

The entire service process for my Audi Q5 was "seamless" from drop-off to pickup. The service personnel greeted me promptly and had me into a loaner vehicle within minutes. I was updated via text regarding the progress of my service. All personnel were polite, courteous and professional. Job well done!

Friendly, knowledgeable, very courteous staff from the GM all the way to the technicians

Chris B is our trusted service partner as he always keeps us updated on what?s needed or recommended. Purchased Audi Care for future servicing and Chris was very helpful in us understanding the advantages. We?ll certainly be back for al our service needs for the A6 and Q5!

Right rear tail light had crack after service. No one mentioned damage .

Great experience! Leo and Gabriel were very professional and knowledgeable. Love my S5!

Great customer service . I highly recommend Orlando South

Derek in the service department was very helpful and delivered great service.

The initial reception was very friendly and professional. The quote for the work was fast and spot on with explication of the individual line items and cost. Provided me with a loner Audi that was clean inside and out. When I returned the next day the repairs were perfect, checkout was fast and professional. I?ve always serviced my Audi at South Orlando Audi - this last visit confirmed my loyalty. Unfortunately the team refused to give me an R8 for a loaner..... oy! (Kidding).

Extremely efficient and good honest dealing.

Austin at Audi South Orlando was super helpful. Brought my A4 in for it’s 30,000 mile service and the technician sent me a detailed video of everything done in the inspection and potential replacements that needed to be made. When I told Austin I couldn’t hang around and wait for the service he set up with a nice 2021 Q5 as a loaner. Overall great service.

Like with every service I was very satisfied. Thank you Manuel.

Austin was amazing. My experience was slightly different than most but Austin and the amazing staff didnt miss a beat in getting me into my 2018 A4. Amazing service and above all they dont act like money hungry car sales people. They treat you like family and the final choice is yours with 0 push back.

Gio kobaidze sales person is true professional,I bought 5th car from him. he’s very knowledgeable and honest. Keep up good work Gio! Thank you.

Austin was amazing. My experience was slightly different than most but Austin and the amazing staff didnt miss a beat in getting me into my 2018 A4. Amazing service and above all they dont act like money hungry car sales people. They treat you like family and the final choice is yours with 0 push back.

The experience is 5 out of 5. John L. does a Excellent job. John always remembers my name and takes the time to answer all my questions.. The best customer service!!!.He gave me great advice. Never feel pressure. Appreciate the great customer service given to me and my family. Definitely I will recommend!! I got my new car!!!

Brought on A4 2008 in to have convertible top reset. Returned twice. Leak in fluid. Send us home with leak. I returned again. Poor service did not fix issue. 3 rd visit said was ring issue and cords. $2000. I said no thanks. My husband tightened few screws, Top works fine

I love my Audi and the Customer Service at this dealership is awesome! I only wish Audi repairs were cheaper and that the dealership waiting area had snacks as others do.

We received excellent service through the whole process; from test driving a car to purchasing and financing. Jhon the salesperson and William in finance went out of their way to please us. Also Ralph in parts and Kathy dealing with the registration. We had visited other dealers before and did not feel as welcome.

Actually the most laid back experience in my many years of purchasing new cars . Professional and competent staff . Would recommend to my friends Audi of South Orlando . Mr Christopher was outstanding . Never felt pressure to purchase add ons . He presented options to me . He explained the pros and respected my choices . Thank you Audi of South Orlando Austin is 5 stars ,5 out if 5 .

This is not the dealership I purchased my car from, but I wish it were and I will definitely be doing so next time. The staff is extremely friendly, prompt, and efficient. I have taken my car here for both annual maintenances and the service was outstanding.

Derek is always great. Good and timely service. Very helpful and informative

The experience is 5 out of 5. Derek does a great job. Many times with my busy schedule I stop when in the area, to schedule my work Derek always remembers my name and takes the time to answer my questions, as I am a new to the Audi experience. He has always given me great advice, to handle my concerns. Appreciate the great customer service given to me

The team was very thorough and prompt with getting my car diagnosed. Shout out to Derek for his help.

From my initial email for a quote to the final departure from the dealership I was treated with honest, transparent and exceptional customer service from the Audi team at Audi of Orlando South. The process was the best car buying experience I've ever had. My representative Chris Gallagher was awesome before, during and after the sale. The Q5 is just amazing, if you have never driven an Audi, go test drive one. It will change the way you think about the driving experience.

Roman is my service rep...he is the best,! Always professional and take care of my car needs.

I would like to thank you for your service and your help!

Amazing experience. Thank you to the team at Audi for everything

We had a good experience with having the scheduled inspection completed on our A3. Communication was great and the inspection was quick. Would definitely come back.

We stopped to get Ad Blue before we headed home from vacation. They got me in quickly and taken very good care of. I am so happy to have stopped here. Super nice and helpful!

It’s never a miss when i am here at Audi , i just got my service done on my vehicle yesterday and Austin was my advisor...Customer service was amazing!Thank you all for taking care of me and providing 5⭐️ service ☺️

Fantastic service. Great selection of vehicles. Friendly and knowledgeable team of professionals.

I give 3 stars overall since I was not charged for the work and since the service rep was very cordial/professional (Andre was a good front-man). I came in with an 0830 appt to figure out why my newly-bought CPO A5 had a loud squeal on one/both of the right-side brakes under normal driving conditions. I was greeted early and handled professionally by the staff, so I had a good vibe from the start. From there it took a wrong turn: 1. My car was not taken back to the shop for about 40+ minutes. 2. While waiting, we were entertained with very audible phone conversations from service/parts personnel that were laced with profanity. Just unprofessional and out of place when customers are around. 3. I watched through the service bay window and reviewed the video inspection to see what they would do. The inspection was cursory, looking at brake wear through the wheel and measuring visible pad thickness etc. All of that was good, as expected for a car with less than 13k miles, so their conclusion was that nothing was wrong. Given my write-up and localization to the right side as the source of the squeal, at least I would have expected that they pull the wheels and look more closely for any anomaly on the rotors/pads/calipers. At most I would have expected them to test drive and heat up the brakes to check performance. If that's a charge-able inspection, I would have liked the option to green-light a closer look. As is, this quick inspection still took nearly an hour to complete and generated no solutions. 4. When complete with the investigation, the car was driven from the service bay to park in front, and it took another 30+ minutes before I was notified that the work was complete and the car was ready to go. 5. When briefing me on findings, I was told that it may be due to the method of my braking and the aggressive nature of Audi's braking system. So...I'm over 50 and have had many cars from Japan, US, and Euro (currently have an M3 with even higher-end braking components). I know what "not right" sounds like, so that was a bit of an insulting diagnosis to direct me to try braking differently. It also implies that Audi brakes have a band of braking pressure where a loud metallic squeal is okay. That's just silly. 6. The same squealing was present every time I stopped for a red light on the way back home, adding frustration to the wasted 40-min drive to/from the dealership, and the 2.5+ hrs I waited on the car. So in terms of front-line service I feel I was treated professionally. In terms of the actual service that I requested, I feel nothing was addressed or diagnosed for further action. For these reasons, they don't earn another visit from me for service on my car. I'm willing to concede that I may be a one-off customer that things just didn't go well with, but a first impression like this is super-hard to erase.

Derek very efficiently handled maintenance of my new 2021 Q5. Adaptive Cruise Control had failed and the sensor required re-alignment.

Mr Hind was amazing and helped me get the car I really wanted. Was just amazing service overall!

Because I did not purchase my vehicle from this dealership, I arrived slightly apprehensive about the attention and service I might receive. I was more than pleasantly surprised by both the service and, particularly, the level of genuine interest displayed by each of the five different members of the customer team with whom I dealt during my visit. Besides excellent service and positive attitudes, I was especially impressed with the level of COVID protocols and procedures in place to make the environment comfortable for customers and staff alike. Bravo!

Mo is a great sales rep and the sale process was easy. We were given fair prices on our trade in as well as purchase of new car. Mo is very knowledgeable about cars features and technology!

My experience with the service department was great as usual. Austin Mura has always been my service repair specialist. He?s always walk me through the process in details in order for me to understand what?s being or need to be done in my car. Overall the staff is awesome you guys rock.

Both the service and Sales team are great to work with!!

One of the easiest purchase and BEST experience at AUdi of South Orlando :). Very Friendly staff that took time to show all features and functions of the cars ( before and After) to make our purchase experience very easy. D'Smith / Sunil were taking time to ensure we get best and full information during our purchase experience.

One of the easiest and BEST experience at AUdi of South Orlando :)

Romin was very accommodating and professional. The waiting area was clean and comfortable.

Excellent. Chris is very meticulous and detail oriented. Went out of the way to make a video recording to show me the "nail" in the tire and the other maintenance items. Thank you Chris and keep up the good work.

helpful, professional and on point staff - kept us informed of progress on our vehicle -

As always, my Q7 was thoroughly serviced and checked. It's 4 yrs. old with 62,000 miles on it and runs like it did the day we brought it home. They provided me with a loaner that I did not book ahead. Very smooth operation.

Manny once again was extraordinary when it comes to his customer service! Brought my car in for a service check up and he found an issue I forgot to mention with my battery. Anderson was also very helpful and professional. Thank you gentlemen.

Best service, very professional. Ask for D’mani, he is the best, very knowledgeable.

Have just purchased our third Audi from Audi South Orlando, thank you to Carlos, Gio and Sunil for their attention and professionalism to make this deal happen.

Romin always does an excellent job in handling any service that I have done at your facility. I cannot praise him enough for the attention he gives me.

Austin was outstanding who handle my vehicle. I had over $5,700 service for my vehicle with 120k mileage that was regular service. I have only used Audi dealerships for service and never miss a service per manual.

It was a great experience from the first contact with Chris Gallagher. I told him I was not interested in vehicles that were white or black. He took us up to the top floor and as soon as me and my daughter fell in love with the color and it only got bigger when we saw the interior and all the electronics. I took a test drive and that cemented my desire to purchase the vehicle. We went into William Ortiz office and he walked through all the different products that would save us money if there was anything that might need some service. I have purchased a lot of vehicles in the 54 years I have bought vehicles. As a rule I trade vehicles approximately 3-4 years. This purchase was right at the top of my experience purchasing a vehicle.

Amazing dealership, extremely happy with my purchase at Audi South Orlando. I worked with Carlos and Neal, they were able to answer all my questions and get me into my new car.

Jhon and Tony were great to work with. Enjoyed everything about buying a car there. They have a great facility and everyone was super friendly. I bough a CPO SQ5 and I love it! Considered everything else in its class and this was by far the best.

Just had my Audi R8 V10 Plus serviced at Audi South Orlando. The service advisor, Austin Mura, was absolutely amazing. He is extremely professional, knowledgeable, and very personable. He went above and beyond to make sure every detail was just right . Great service department and staff. Highly recommend Austin and Audi South Orlando.

I bought a 2014 RS5 Cabriolet. The transaction was seamless and the staff were very knowledgeable and friendly. A

Great experience purchasing from Audi South Orlando. Shane was knowledgeable about the vehicle and it’s capabilities, but most of all he was pleasant to work with.

We have been a loyal customer for Audi South Orlando for years. We purchased our Q7 there and will have no one else service our vehicle. Romin is our favorite service associate. He always goes above and beyond! We love you Audi South Orlando!

Completed scheduled recall service efficiently and got me back on the road in a timely fashion.

Always great customer service, car was repaired in a timely manner

We were very impressed with the sales experience at Audi South Orlando. We worked with Gio Kobaidze and were trilled with his professionalism, knowledge of the vehicles and overall desire to ensure we received exactly what we wanted. Obviously the build-quality of the Audi we bought speaks for itself. We would definitely recommend an Audi to anyone looking for quality German Engineering with lots of performance and technology as well.

I was very impressed by Austin and how he was very professional and knowledgeable. Thank you so much.

Harrison “was” my service advisor congratulations on your promotion. Audi always gives the “Red Carpet “ experience. The Repair Tech. walk me through the car inspection, very thorough. So far so good 97000 Audi A 4. Most appreciative. Thank you Audi of Orlando.

Ask for Austin Mura. He?ll take care of you A top-notch service.

Chris in service is the best! He always takes the time to answer any questions I have and is very responsive. He makes the experience of servicing my vehicle that much better with his customer service.

Exceptional dealership from top to bottom. From sales to service never dealt with a better group of people.

Excellent service. With a longer than expected service time they took great care of me by offering rides to and from the mall and WiFi for work.

Our salesperson James was helpful and had a good attitude. He was easy to work with and provided good information on the cars we tested.

Don?t bring ur Audi in this Dealer. No costumer service, actually no service at all. I wait for give an estimate one and a diagnostic for the leaking oil in my car. After a week to make an appointment and my car leaking oil I waitv2 hrs in. There for they say they don?t because they didn?t checked the real reason and didn?t care . I asked to changes one bulb for my left front lamp and was not checked either . I saw my car be checking for 10 minutes in the elector in the mechanic area by the glass. Even air in my 4 tires sending message of inflate tires was did. Ever air in the tires was not gave to my in my 2 hours appointment. Iwas obligated to wait for 2 hora and no service at all! Other cliente in the wait room with me left the place mad and no service either and complained about w the manager. The manager is not absolve problem at all. Actually the service staff don?t care about the customer satisfaction . I Never will bring my car over there. I left the place almost 17:00 . Next day I went in Tuffy and they gave the diagnostic and estinatime in 20 minutes . My car was fixed and I?m happy have my car took care over there one more time . Don?t lose ur time and $$$ in Audi South service, they are not problem solved, gave me a lot of stress drive back home with my car without any diagnostic, service, care or whatever. Bring ur money to other businesses a serious one that will give value and appreciate ur time and business . This dealer service is a scam once they don?t provide care or service and we need most, made me hate be an Audi owner because this poor dealer customer service . The lady who supposed to be my ?adviser ? didn?t care either she is lost in this place and have zero customer care skill, like the manager . Bring ur business to any other place . Next day I had my car fixed and I can drive in safe , I will think twice before buy an Audi again because always a stress and no service in third fancy no service dealers, people in there think our car is a rocket science device and make us going to the dealer to fixed a car in 2 ,3 x visit in 15 days like we don?t have nothing to do it in life or don?t need our car. I felt my self trapped in this dealer and learned my lesson this time . I don?t recommend this dealer at all.

Our experience at Audi South Orlando was without a doubt the most pleasant and professional car buying experience we have ever had. Mac Scott was spot on from the moment I starting searching vehicles online to when we drove off the lot. Many thanks to the entire Audi South Orlando team and a true 5 star endorsement!

Me atendió el Sr. Polanco en mi experiencia en Audi South Orlando. Desde que llegue el servicio la limpieza y la profesionalidad van por delante. Me lleve una Q7 2021 prestige model y estoy impresionada con la tecnología Alemana realmente vale la pena darse la oportunidad para poder manejar uno de estos modelos. De antemano gracias al señor Polanco por mostrarme exactamente lo que quería y darme un servicio excelente.

Chris Beracierto, my service representative, was very professional, courteous, knowledgeable and a great communicator during the repairs on my Audi. I appreciate all of the COVID precautions that were taken at your facility, i.e., a sealed fresh pen to keep to sign papers, and more. Also, I always appreciate and enjoy the Starbucks coffee!